Top 4 Bilingual customer service manager Jobs in New Jersey

Service Delivery Manager
Chain IQ Group —Jersey City, NJ
- $120,000 - $170,000 a year
- Spanish
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Account Manager
Gate Group —Newark, NJ
- $80,000 - $90,000 a year
- Full-time
- Bilingual
- Mid-level
- Office
- Disability insurance
- Health insurance
Sr Manager, Patient Services
Cesna Recruitment —Jersey City, NJ
- $160,000 - $170,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Nursing
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Marc Torres - State Farm Agent —Linden, NJ
- $40,000 - $70,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply

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Service Delivery Manager

Chain IQ Group -
Jersey City, NJ

Apply Now

Job Details

$120,000 - $170,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Spanish
English
Bachelor's degree
International corporation experience
Project stakeholder communication
Stakeholder management

Full Job Description

Title: Service Delivery Manager

Location:
Jersey City, US Chicago, US

#job-location.job-location-inline { display: inline; }
Date: Jul 3, 2026

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

About the Role

We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the effective delivery of Managed Services across the assigned scope.

You will act as the primary interface between local stakeholders and the global delivery organization, ensuring that services are delivered in line with agreed expectations, performance standards, and governance frameworks. In addition, you will support the global sourcing community by facilitating coordination, alignment, and continuous improvement.

Key Responsibilities
1. Service Delivery Management (Core Accountability)
Own and oversee the end-to-end delivery of Managed Services within the assigned scope
Ensure services are delivered in line with contractual commitments, SLAs, and performance targets
Monitor and track service performance, KPIs, and delivery outcomes
Identify and proactively address delivery risks, issues, and escalations
Drive service quality, efficiency, and stakeholder satisfaction
Act as the central coordination point across delivery teams and functions for your geography
2. Stakeholder Management & Interface Role
Serve as the primary point of contact for local business stakeholders
Ensure clear communication, alignment of expectations, and responsiveness
Translate business needs into actionable requests for delivery teams
Facilitate collaboration between stakeholders and global delivery teams
Manage escalations and ensure timely resolution
3. Governance & Performance Management
Support and participate in governance forums and operational review meetings
Provide structured reporting on service delivery, performance, and improvement actions
Ensure transparency on pipeline, workload, and delivery status
4. Global Sourcing Community Support
Support the coordination and effectiveness of a global sourcing community
Facilitate alignment between regional demand and global delivery capabilities
Promote adoption of standard processes, tools, and ways of working (without owning sourcing execution)
Contribute to knowledge sharing and continuous improvement initiatives
Act as a connector between local needs and global expertise
5. Continuous Improvement & Operational Excellence
Identify opportunities to improve service delivery, processes, and stakeholder experience
Support implementation of process enhancements and operating model improvements
Drive adoption of tools, reporting standards, and best practices
Contribute to building a high-performing and scalable service delivery environment
Qualifications & Experience
Bachelor’s degree in Business, Supply Chain, or related field
10 years of experience in service delivery, account management, or procurement environments
Proven experience managing service performance, stakeholders, and delivery governance
Experience in global or cross-regional environments
Understanding of procurement needs is a must have
Ability to speak with senior leadership
Fluent English and Spanish is essential

What We Offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for New York City and Chicago metro areas is $120,000 to $170,000, plus individuals may be eligible for an annual discretionary bonus. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, qualifications, skills, location and applicable employment laws. In addition, our Total Rewards package includes medical, vision and dental coverage, 401(k), and a wide range of paid time off options.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

Nearest Major Market: New York City
Nearest Secondary Market: Newark

Apply Now

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bilingual customer service manager jobs in new jersey

Service Delivery Manager

Account Manager

Sr Manager, Patient Services

Customer Service Manager - State Farm Agent Team Member

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