Top 916 Customer advocate Jobs in New Jersey

Customer Success Specialist
MASTERCOOL, INC —Randolph, NJ
- $23 - $25 an hour
- Full-time
- ERP systems
- Research
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
New Store Concierge
Key Food Stores Co Operative, Inc. —Matawan, NJ
- $60,000 - $65,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Mileage reimbursement
- Health insurance
Quick Apply
Director of Community Relations
All American Assisted Living at Tinton Falls —Asbury Park, NJ
- $70,000 - $75,000 a year
- Full-time
- Customer service
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Medical Billing Specialist ( on-site)
Asembia LLC —Livingston, NJ
- $18 - $23 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Electronic Health record and practice management client service coordinator
Enable Healthcare Inc. —Park Ridge, NJ
- $44,000 a year
- Evenings as needed
- Hybrid work
- Microsoft Excel
- Medical office experience
- HIPAA
Quick Apply
Customer Service Representative (Field Operations) - TC
NJ Transit —New Jersey
- Evenings as needed
- Microsoft Word
- Writing skills
- Bachelor's degree
- Commuter assistance
- Health insurance
6d
Health Center Coordinator
Crane’s Mill —West Caldwell, NJ
- $22 - $25 an hour
- Full-time
- CPR Certification
- Bachelor of Science
- Mid-level
- Wellness program
- Paid holidays
3d
Customer Advocate
New Jersey Resources —Wall, NJ
- $50,000 - $67,500 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Employee stock purchase plan
- Paid holidays
12d
Customer Service Advocate
Integra LifeSciences —Princeton, NJ
- $23.28 - $31.46 an hour
- Email
- Hybrid work
- Oracle
- Mid-level
- Office
- Disability insurance
- Health insurance
1d
Customer Support Associate
Bluevine - US —Jersey City, NJ
- $23 an hour
- Hybrid work
- Office
- Entry level
- Paid parental leave
- Health insurance
Quick Apply
3d
Customer Service Representative
WorldVia —New Jersey
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Coordinator
Culinary Depot —Ramsey, NJ
- $25 - $33 an hour
- Full-time
- Office
- Continuous improvement
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
3d
Customer Success Specialist
ALTO USA LLC —Jersey City, NJ
- $66,300 - $69,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
Specialist, Order Management
Chanel —Piscataway, NJ
- $58,200 a year
- Full-time
- Hybrid work
- Customer service
- Bachelor of Science
- Mid-level
- Health savings account
- AD&D insurance
Customer Success Lead
CentralReach —Holmdel, NJ
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
9d
Patient Navigator Non Clinical, DOH HIV DHTS Grant
Trinitas Regional Medical Center —Elizabeth, NJ
- $25.00 - $31.50 an hour
- Full-time
- Spanish
- Microsoft Excel
- Hospital
- Paid parental leave
- Paid holidays
5d
Seasonal Customer Advocate
Safelite Group —Bayonne, NJ
- $19.75 - $25.00 an hour
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- Paid training
Customer Support Specialist
Sarkli-Repechage Ltd —Secaucus, NJ
- $23 - $26 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
5d
EHS Specialist
Amazon.com Services LLC —Florence, NJ
- $27 - $33 an hour
- Weekends as needed
- Microsoft Word
- CPR Certification
- Microsoft Excel
- AD&D insurance
- Health insurance
13d
Customer Advocate
ImageFIRST Healthcare Laundry Specialists —Hainesport, NJ
- $75,000 - $90,000 a year
- Full-time
- Inventory management
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Quick Apply

I want to receive the latest job alert for customer advocate in new jersey

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer advocate jobs near new jersey

Customer Success Specialist

MASTERCOOL, INC
Randolph, NJ

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spreadsheets
Research
Data-driven problem-solving
Productivity software

Full Job Description

Description:

About Mastercool

Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding customer service to our customers and business partners worldwide.

As part of our continued investment in technology, e-commerce, and AI-driven business processes, we are seeking talented individuals who are excited about leveraging modern tools and technology to improve customer experiences and operational efficiency.

Requirements:

Position Summary

Mastercool is seeking a Customer Success & Operations Technology Specialist to support customer inquiries, claims management, order processing, and operational excellence initiatives.

This position combines traditional customer success responsibilities with modern technology, AI-assisted workflows, and continuous improvement efforts. The successful candidate will work extensively with ERP systems, Microsoft Excel, parcel carriers, reporting tools, and emerging AI technologies to improve productivity, enhance customer communication, and streamline business processes.

The ideal candidate is organized, analytical, customer-focused, and excited about leveraging technology to improve efficiency and deliver exceptional service.

This role is an excellent opportunity for someone interested in customer success, operations, AI, business technology, and long-term professional growth.

Key Responsibilities

Customer Inquiry Management

Serve as the primary point of contact for general customer inquiries.
Provide customers with order status, shipping updates, pricing information, and basic product support.
Resolve customer concerns professionally and efficiently.
Coordinate with internal departments to ensure timely issue resolution.
Maintain high customer satisfaction through proactive communication and follow-through.

UPS/FedEx Claims Management

Manage parcel claims involving lost, damaged, or delayed shipments.
Collect supporting documentation, photographs, and shipment information.
Coordinate directly with carriers to resolve claims efficiently.
Maintain accurate claim records and reporting.
Identify trends and opportunities to reduce future claims and improve shipping performance.

Order Processing & Customer Support Operations

Process customer purchase orders accurately and efficiently.
Verify pricing, quantities, shipping methods, and product information.
Maintain customer spreadsheets, reports, and operational tracking documents.
Provide phone support and professionally route incoming customer calls.
Assist with LTL freight inquiries and support dispute resolution activities when necessary.

AI, Technology & Process Improvement

Utilize Claude and other approved AI tools to improve productivity, customer communication, reporting, and operational efficiency.
Identify opportunities to automate repetitive tasks and streamline business processes.
Assist in the development and maintenance of AI-assisted workflows, prompts, templates, and standard operating procedures.
Analyze marketplace data, customer trends, and operational metrics to identify opportunities for improvement.
Support product content enhancement projects using AI-assisted research and content generation tools.
Participate in testing, implementation, and adoption of new software platforms, AI technologies, and digital commerce initiatives.
Assist with data cleanup, reporting improvements, and process optimization projects.
Serve as a technology advocate within the department by helping identify better ways to leverage software, automation, and AI tools.

Analytics & Reporting

Maintain customer service reports, dashboards, and tracking spreadsheets.
Analyze claims data, customer trends, and operational metrics.
Provide recommendations for improving efficiency and customer satisfaction.
Support management with reporting and special projects.
Utilize Excel and technology tools to generate insights and improve decision-making.

Qualifications

Required

Strong computer skills, including Microsoft Excel and other Microsoft Office applications.
Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to learn new technologies.

Preferred

Experience with UPS, FedEx, parcel claims, or logistics operations.
Experience with ERP systems and order processing platforms.
Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies.
Strong Excel skills including formulas, data analysis, and reporting.
Experience with process improvement or workflow optimization initiatives.
Manufacturing, distribution, or supply chain experience.
Experience working with customer support metrics and performance reporting.
Demonstrated ability to quickly learn and adopt new technologies.

What We Offer

Comprehensive benefits package
Paid time off and holidays
401(k) retirement plan
Career growth and development opportunities
Collaborative and team-oriented work environment

This Position is in the office. Salary Range $23 - $25 an hour

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Quick Apply

Refine Your Search

customer advocate jobs in new jersey

Customer Success Specialist

New Store Concierge

Director of Community Relations

Medical Billing Specialist ( on-site)

Electronic Health record and practice management client service coordinator

Customer Service Representative (Field Operations) - TC

Health Center Coordinator

Customer Advocate

Customer Service Advocate

Customer Support Associate

Customer Service Representative

Customer Support Coordinator

Customer Success Specialist

Specialist, Order Management

Customer Success Lead

Patient Navigator Non Clinical, DOH HIV DHTS Grant

Seasonal Customer Advocate

Customer Support Specialist

EHS Specialist

Customer Advocate

I want to receive the latest job alert for customer advocate in new jersey

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected