Top 5 Customer service rep – import Jobs in New Jersey

Customer Service Rep - Import
DHL —Edison, NJ
- $50,000 - $65,000 a year
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Service Rep – Import
DHL —Edison, NJ
- $50,000 - $65,000 a year
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Service Associate
Forever Cheese —Secaucus, NJ
- $65,000 - $70,000 a year
- Overtime
- Microsoft Word
- ERP systems
- Warehouse
- Paid parental leave
- Health insurance
Quick Apply
Order Fulfillment Coordinator
CooperSurgical —Livingston, NJ
- $40,181 - $53,575 a year
- Extended hours
- Hybrid work
- ERP systems
- Mid-level
- Office
- Health insurance
- Paid time off
Sales Operations Manager
Forever Cheese —Secaucus, NJ
- $85,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply

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Based on your search for customer service rep – import

Customer Service Rep - Import
DHL —Edison, NJ
Manage transport orders in collaboration with export offices and agents. Contribute to team goals by achieving individual performance metrics such as response…
$50,000 - $65,000 a year
Customer Service Rep – Import
DHL —Edison, NJ
Manage transport orders in collaboration with export offices and agents. Contribute to team goals by achieving individual performance metrics such as response…
$50,000 - $65,000 a year

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Customer Service Rep - Import

DHL -
Edison, NJ

Apply Now

Job Details

$50,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

General freight transportation
Customer relationship building
Spreadsheets
Presentation creation
Productivity software
Negotiation

Full Job Description

Job Title: Customer Service Rep – Import
Location: Edison, NJ

Job Purpose:

As a Customer Service Rep – Import at Hillebrand Gori, you will play a role in providing exceptional support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. You will work closely with internal teams (operations, sales, and procurement) and external partners (customers) across phone, email, and digital channels, representing the company with professionalism, empathy, and efficiency. You will also support the development and administration of Ocean Freight (OFR) Operations / Customer Service (Ops/CS) plans and processes to ensure the efficient flow of goods and information throughout the customer’s global supply chain via ocean transportation, maximizing both service quality and profitability.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities:

Resolve product or service issues by clarifying the customer’s concern, determining the root cause, selecting and explaining the best solution, and following up to ensure resolution.
Process orders and requests accurately and efficiently.
Provide product and service information and guide customers through available options.
Follow communication procedures and guidelines to deliver consistent service quality.
Upsell local services to optimize gross profit.
Contribute to team goals by achieving individual performance metrics such as response and data entry time, customer satisfaction, and meeting gross profit targets.

Support administration of OFR Ops/CS plans and processes to provide ocean freight forwarding for internal and external customers
Respond to queries, gather information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
Collate, record information, and handle day-to-day shipment documentation for freight forwarding
Identify and resolve recurring issues, and suggest modifications to OFR Ops/CS work methods focusing on increasing effectiveness and efficiency
May provide functional guidance, advice or training to less experienced positions.
Manage transport orders in collaboration with export offices and agents

Prepare, control, and distribute all required Import documents
Identify performance issues of internal / external stakeholders and propose solutions to improve performance

Qualifications:

Minimum of 2 years of experience in import / freight forwarding
Bachelor’s degree or equivalent experience/qualification
Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers
Strong analytical and problem-solving skills, with a strategic mindset
Proficiency in MS Office applications, particularly PowerPoint and Excel

Personal attributes:

Empathetic and patient
Positive, professional attitude
Team-oriented
Adaptable and quick to learn
Comfortable in a fast-paced environment

You’ll be rewarded in many ways, such as:

Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
Enjoy a hybrid work environment

Pay range: $50,000-65,000 total compensation, based on experience.

To learn more about Hillebrand Gori, please click HERE.

Apply Now

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customer service rep – import jobs in new jersey

Customer Service Rep - Import

Customer Service Rep – Import

Customer Service Associate

Order Fulfillment Coordinator

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