Top 153 Gaming manager Jobs in New Jersey

Manager - Customer Service
Hard Rock Digital —Atlantic City, NJ
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
Quick Apply
13d
CX Manager, AI Optimization
Penn Interactive —Cherry Hill, NJ
- $85,000 - $95,000 a year
- Remote
- Analysis skills
- Product management
- Organizational skills
Quick Apply
General Manager
Activate Games —East Rutherford, NJ
- $80,000 - $90,000 a year
- Weekends as needed
- Sales
- Mid-level
- Business development
Quick Apply
Digital Sportsbook Planning Specialist (Jersey City)
Caesars Entertainment —Jersey City, NJ
- $44,024 - $78,281 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Microsoft Office
- Paid holidays
- Disability insurance
12d
Director, Risk and Payments Operations
BetMGM LLC —New Jersey
- $137,200 - $180,075 a year
- Full-time
- Remote
- 5 years
- US work authorization
- Senior level
- Disability insurance
- Health insurance
Vice President of Security - Full Time (Tropicana Atlantic City)
Caesars Entertainment —Atlantic City, NJ
- From $120,000 a year
- Full-time
- Computer literacy
- Writing skills
- Driver's License
- Paid holidays
- Disability insurance
7d
Site Manager
Playtech —Atlantic City, NJ
- $90,000 - $100,000 a year
- Full-time
- Travel
- Senior level
- 10 years
- Health savings account
- Health insurance
Manager Payments
RW Bet NJ LLC —New Brunswick, NJ
- $60,000 - $100,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
14d
Full Time Assistant Store Manager (Store 6085)
GameStop Inc —Hillside, NJ
- $18.67 - $222.67 an hour
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Senior Product Manager - Data Platform
Caesars Entertainment —Jersey City, NJ
- $140,000 - $165,000 a year
- Full-time
- Hybrid work
- 7 years
- Continuous improvement
- Product management
- Paid holidays
- Disability insurance
Web Engineer
Caesars Entertainment —Jersey City, NJ
- $120,000 - $155,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
General Manager, Cafe
Hard Rock International —Atlantic City, NJ
- $90,000 - $135,000 a year
- Full-time
- Writing skills
- Office
- Bachelor's degree
Quick Apply
Data Science Manager
FanDuel —Jersey City, NJ
- $149,000 - $186,000 a year
- Hybrid work
- 5 years
- Analysis skills
- Math
- Commuter assistance
- Paid holidays
Quick Apply
Bartender? Earn Up to $23/hr (Tips), On Camera – No Bar, No Rush! Atlantic City
Evolution United States —Atlantic City, NJ
- Up to $23 an hour
- 8 hour shift
- 18 years or older
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Production Operations Manager – Bilingual English/Spanish Required
Creative Technology Innovations —Sayreville, NJ
- From $30 an hour
- Full-time
- Spanish
- ERP systems
- English
- Paid time off
- Opportunities for advancement
Quick Apply
Sous Chef
Hard Rock Cafe Atlantic City —Atlantic City, NJ
- $50,000 - $67,500 a year
- Full-time
- Customer service
- 5 years
- Writing skills
Quick Apply
Payment Specialist
RW Bet NJ LLC —New Brunswick, NJ
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
10d
Analyst - Quality Assurance
Hard Rock Digital —Atlantic City, NJ
- Full-time
- Hybrid work
- Sales
- Mid-level
- Continuous improvement
- Employee discount
- Opportunities for advancement
Quick Apply
Assistant Shift Manager - Slot Operations - Full Time
Ocean Casino Resort —Atlantic City, NJ
- $57,000 - $69,600 a year
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- Free parking
- AD&D insurance
Quick Apply
Senior Manager, Business Development
Verizon —Basking Ridge, NJ
- $128,000 - $223,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Office
- Analysis skills
- Paid parental leave
- AD&D insurance
10d

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Manager - Customer Service

Hard Rock Digital -
Atlantic City, NJ

Quick Apply

Job Details

Full-time
13 days ago

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Team development
Casino & gaming industry
Data-driven decision making
Analytics

Full Job Description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

The successful candidate will report to the Director of Customer Experience. You will build a team from the ground up hiring and scaling both Supervisors and Rep level positions. You will drive operational excellence consistently coaching and providing actionable feedback to promote career development while maintaining service KPI’s and customer satisfaction.

What will you do?

Your day-to-day responsibilities will include:

Lead a team of 2-4 call center supervisors responsible for overall production including calls, chats and emails.
Responsible for coaching and developing reports on customer service processes and best practices.
Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
Drive a culture of accountability, continuous improvement, and personal excellence.
Develop and maintain strategy on ensuring customer satisfaction on all service interactions.
Provide team motivation and development to maximize opportunities.
Responsible for the overall performance and productivity of direct reports
Proven ability to meet performance, efficiency, and quality assurance targets.
Monitoring of individual and team results to identify and act on both positive and negative performance.
Provide regular feedback to supervisors regarding performance wins and areas of opportunity.
Work with other departments in the organization, such as quality assurance, training, IT, and recruiting.
Audit quality assurance strategies to ensure the delivery of world-class service.
Determining work procedures, preparing work schedules, and expediting workflow
Responsible for hiring, coaching, and career management of call center employees.

What are we looking for?
Required and preferred candidate skills and experience:

Strong experience with the iGaming industry
Be a performance and quality-driven Manager with Sportsbook experience, demonstrating strong leadership, people management and development skills.
Thrive on working in a fast-paced environment, uncovering and eliminating bottlenecks and ensuring that effective processes are in place to provide consistent service quality to our customers.
Need to be comfortable being the central point of contact for issue management, raising to the appropriate functions, communicating effectively to Supervisors allowing them to provide guidance to their teams on actions to take.
Promote a team ethos by conducting regularly scheduled team and one-on-one meetings with your supervisors to address issues and acknowledge success, provide updates regarding performance, and give direction regarding the company and department policies and procedures.
Demonstrated customer-oriented work ethic and ability to foster a sense of teamwork across all members of the team and department.
Passion for performance management and execution against operational targets.
Proven analytical skills and an understanding of metrics and key performance measurements used to steer the business.
Experience applying tactical and operational thinking, implementing action plans, providing clear direction, and following up on goals.
Using data and insights in customer interactions to come up with actions and solutions to enhance customer experience.
Experience in managing, leading, and developing people, preferably in customer-centric service.
Ability to work a flexible schedule, including day, evening, weekends, and/or holidays
Bachelor’s Degree from a 4-year college or university
Minimum 5 years of experience in managing and leading large teams or groups is required.

What’s in it for you?
We offer our employees more than competitive compensation. Benefits include:

Competitive pay and benefits
Remote working
A startup culture backed by a secure, global brand
Opportunities to influence decision-making for a best-in-class casino brand

Roster of Uniques

We care deeply about every interaction our players have with us. We trust and empower our teams to own and shape the customer experience. Our vision is grounded in fostering a diverse, inclusive workplace where everyone—regardless of background or beliefs—can bring their authentic selves and full range of talent. We celebrate you being you.

Quick Apply

Refine Your Search

gaming manager jobs in new jersey

Manager - Customer Service

CX Manager, AI Optimization

General Manager

Digital Sportsbook Planning Specialist (Jersey City)

Director, Risk and Payments Operations

Vice President of Security - Full Time (Tropicana Atlantic City)

Site Manager

Manager Payments

Full Time Assistant Store Manager (Store 6085)

Senior Product Manager - Data Platform

Web Engineer

General Manager, Cafe

Data Science Manager

Bartender? Earn Up to $23/hr (Tips), On Camera – No Bar, No Rush! Atlantic City

Production Operations Manager – Bilingual English/Spanish Required

Sous Chef

Payment Specialist

Analyst - Quality Assurance

Assistant Shift Manager - Slot Operations - Full Time

Senior Manager, Business Development

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