Top 19 it support manager Jobs in new jersey

Global Manager, IT Support Services
Resolution Technologies —Hoboken, NJ
- Windows
- 8 years
- Bachelor's degree
IT Helpdesk Manager
DigaCore Technology Consulting —Lakewood, NJ
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Health savings account
- Disability insurance
Quick Apply
12d
IT Support Manager
JANOME AMERICA —Mahwah, NJ
- $85,000 - $100,000 a year
- Overtime
- Computer Science
- 5 years
- ERP systems
Quick Apply
Global IT Onsite Support Services Delivery Lead
Cognizant —East Hanover, NJ
- $145,000 - $155,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- PMP
- Paid parental leave
- Employee stock purchase plan
Technical Account Manager
Tech-Keys —Township of Howell, NJ
- $65,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- In-person
- Paid time off
- 401(k) 4% Match
Quick Apply
Helpdesk Tech Lead
CareTria —Somerset, NJ
- Full-time
- Research
- Mid-level
- 3 years
Project Manager -Incident Management
Tata Consultancy Services —Mount Laurel, NJ
- $100,000 - $110,000 a year
- Management
- Computer Science
- Bachelor's degree
IT Helpdesk Lead
DigaCore Technology Consulting —Lakewood, NJ
- $90,000 - $110,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
4d
Venue Technology Supervisor - Freedom Mortgage Pavilion
Legends Global —Camden, NJ
- $18 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
Regulatory Reporting Lead, AVP
Barclays —Whippany, NJ
- $189,592 - $208,552 a year
- Multiple hires
- Hybrid work
- Office
- Analysis skills
- Senior level
- Health insurance
- Dental insurance
Platform Support Administrator - Technical Lead
Marsh —Morristown, NJ
- $142,000 - $166,700 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- System design
- Health insurance
- 401(k)
Credit Risk Support Lead- SRE
Barclays —Whippany, NJ
- $150,000 - $215,000 a year
- Research
- Analysis skills
- Software development
- Health insurance
- Dental insurance
Technical Support Call Center Manager
Celerant Tech Corp —Edison, NJ
- On call
- Hybrid work
- Mid-level
- SQL
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Technical Support Account Manager
Unily —New Jersey
- Full-time
- Hybrid work
- Computer science
- Computer Science
- English
- AD&D insurance
- Health insurance
Quick Apply
Lead Field Tech/Coordinator
Royal Communications Consultants Inc —Oak Ridge, NJ
- Extended hours
- Management
- Mid-level
- Travel
Quick Apply
Technical Account Manager
T-Mobile USA, Inc. —Parsippany-Troy Hills, NJ
- $62,600 - $112,900 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
3d
Lead, Application Support Engineer
PGIM —Newark, NJ
- Weekends as needed
- Azure
- Office
- Windows
- Employee stock purchase plan
- Disability insurance
3d
Lead, Application Support Engineer
Prudential —Newark, NJ
- Weekends as needed
- Azure
- Office
- Windows
- Employee stock purchase plan
- Disability insurance
3d

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it support manager jobs near new jersey

Global Manager, IT Support Services

Resolution Technologies -
Hoboken, NJ

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Job Details

Qualifications

AI models
AI chatbots
Vendor relationship building
Managing technical support teams
Stakeholder engagement
Machine learning/AI-based analysis
Predictive modeling analysis
Managing teams in a customer support role
Operational management
Global team management
Key Performance Indicators
Predictive analytics projects
AI-driven automation
AI strategy
Call center management
Automation tools
Cross-functional communication
IT department experience
Stakeholder management

Full Job Description

Global Manager, IT Support Services
The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Support Services Impact Areas

Operational Excellence & Proactive Strategy:

Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business.
Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones.
Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.
Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.

Professional Team Development:

High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.
Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences.
Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding.

Innovation & Digital Transformation:

Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.
Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms.
Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value.
Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Support Services Required Qualifications

Bachelor's degree in information technology or a related field preferred.
8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams.
Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.
Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.
Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience.
Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.
Exceptional communication, leadership, and stakeholder management skills.

Global Manager, IT Support Services Preferred Qualifications

Experience managing follow the sun operations and supporting distributed global teams.
Proven success developing or scaling executive level/VIP support programs.
Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency.

#RT

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it support manager jobs in new jersey

Global Manager, IT Support Services

IT Helpdesk Manager

IT Support Manager

Global IT Onsite Support Services Delivery Lead

Technical Account Manager

Helpdesk Tech Lead

Project Manager -Incident Management

IT Helpdesk Lead

Venue Technology Supervisor - Freedom Mortgage Pavilion

Regulatory Reporting Lead, AVP

Platform Support Administrator - Technical Lead

Credit Risk Support Lead- SRE

Technical Support Call Center Manager

Technical Support Account Manager

Lead Field Tech/Coordinator

Technical Account Manager

Lead, Application Support Engineer

Lead, Application Support Engineer

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