Top 13 It support manager Jobs in New Jersey

Global Manager, IT Support Services
Resolution Technologies —Hoboken, NJ
- Windows
- 8 years
- Bachelor's degree
Applications Lead
Experis —Montvale, NJ
- Contract
- Azure
- Office
- 8 years
- Health savings account
- Disability insurance
Quick Apply
Senior Technical Support Manager
Fusion Health —Woodbridge, NJ
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Health insurance
- Dental insurance
Quick Apply
Securitized Products Trading Floor Support Lead
Barclays —Whippany, NJ
- $170,000 - $230,000 a year
- Office
- Windows
- Continuous improvement
- Health insurance
- Dental insurance
Service Desk Team Lead
Lockstep Technology Group —Matawan, NJ
- Full-time
- Azure
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
Digital Tech Lead - Production Support - Remote
NTT Ltd —Parsippany-Troy Hills, NJ
- $105,840 - $196,000 a year
- Full-time
- Computer science
- Computer Science
- 8 years
- Health savings account
- AD&D insurance
Manager, IT Data Operations Specialist : Global IT - Job ID: 1978
Ascendis Pharma —Princeton, NJ
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Azure
- HIPAA
- SQL
- Paid parental leave
- Health savings account
Quick Apply
Deskside Support Lead Technician
NTT Ltd —Edison, NJ
- $29.00 - $37.15 an hour
- On call
- Mid-level
- Office
- Communication skills
- Health savings account
- AD&D insurance
Technical Account Manager
Tech-Keys —Township of Howell, NJ
- $65,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- In-person
- Paid time off
- 401(k) 4% Match
Quick Apply
Senior Manager, Formulations & Technical Support - Princeton, NJ
dsm-firmenich —Princeton, NJ
- Bachelor of Science
- 8 years
- Bachelor's degree
- Health insurance
- Paid time off
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
16h

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Software Support Technician
Celerant Technology Corp —Iselin, NJ
Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. Help desk: 1 year (Preferred).
$40,000 - $50,000 a year
Quick Apply
Application Support Specialist
Frazier Industrial Company —Long Valley, NJ
Provide front-line support for all internal applications (ERP, MES, office productivity tools, and other business systems). IT support: 2 years (Required).
$75,000 - $80,000 a year
Quick Apply

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Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years’ experience in Information Technology; or an…
Technology Solution Center Analyst Lead
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Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
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Global Manager, IT Support Services

Resolution Technologies -
Hoboken, NJ

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Job Details

Qualifications

AI models
AI chatbots
Vendor relationship building
Managing technical support teams
Stakeholder engagement
Machine learning/AI-based analysis
Predictive modeling analysis
Managing teams in a customer support role
Global team management
Key Performance Indicators
Predictive analytics projects
AI-driven automation
AI strategy
Call center management
Automation tools
Cross-functional communication
IT department experience
Stakeholder management

Full Job Description

Global Manager, IT Support Services
The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Support Services Impact Areas

Operational Excellence & Proactive Strategy:

Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business.
Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones.
Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.
Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.

Professional Team Development:

High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.
Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences.
Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding.

Innovation & Digital Transformation:

Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.
Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms.
Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value.
Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Support Services Required Qualifications

Bachelor's degree in information technology or a related field preferred.
8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams.
Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.
Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.
Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience.
Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.
Exceptional communication, leadership, and stakeholder management skills.

Global Manager, IT Support Services Preferred Qualifications

Experience managing follow the sun operations and supporting distributed global teams.
Proven success developing or scaling executive level/VIP support programs.
Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency.

#RT

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Refine Your Search

it support manager jobs in new jersey

Global Manager, IT Support Services

Applications Lead

Senior Technical Support Manager

Securitized Products Trading Floor Support Lead

Service Desk Team Lead

Digital Tech Lead - Production Support - Remote

Manager, IT Data Operations Specialist : Global IT - Job ID: 1978

Deskside Support Lead Technician

Technical Account Manager

Senior Manager, Formulations & Technical Support - Princeton, NJ

Major Incident Manager III

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