Role requires 25-35% travel to Pennsauken, NJ.
POSITION SUMMARY:
The Chief Nursing Officer (CNO) is a strategic leader and champion of The BAYADA Way, uniting clinical and support teams through an enterprise-wide shared governance framework to uphold exceptional, client-centered care. Operating in a highly matrixed environment, the CNO collaborates with practice leaders, business partners, and structures like the Clinical Council, dyads, and triads to ensure BAYADA’s highest standards of safety, quality, and innovation across all service lines. This role is responsible for partnering with the Enterprise Management Committee, driving high performance improvement, high-reliability practices, and advancements in safety, infection prevention, and client experience. The CNO leads the Quality, Performance Improvement, and Client Experience teams. Serving as a trusted internal consultant to executive, practice, and functional leaders, the CNO nurtures inclusivity, lifelong growth, and empowerment—modeling transformational leadership that inspires teams to innovate, embrace best practices, and further BAYADA’s heartfelt mission for exceptional home-based care.
MINIMUM QUALIFICATIONS:
- Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
- MSN required; Doctorate Level (DNP or PhD) preferred.
- Ten (10) years of nursing leadership with responsibility for performance improvement enterprise-wide strategy.
- Home Health care experience preferred.
- Highly analytical, motivated, decisive thought leader.
- Strategic mindset with an ability to think broadly, refine questions,
- High level of accuracy, attention to detail, with strong analytic and project management skillset.
- Strong program management and organizational skills, with experience supporting strategic projects working across multiple stakeholder groups.
- Executive level financial and business acumen.
- Effective in identifying and driving care delivery business enhancements to maximize value and objectives.
- Demonstrated effectiveness at a senior level in planning, leading, organizing, and directing staff, teams, and projects in multiple locations while simultaneously serving multiple stakeholders.
- High emotional intelligence and communication (verbal and written) skills that educate and influence.
- Highly experienced with styles of authority/decision making including influential, consensus building and line authority.
- Skilled in the development of executive-level presentations and facilitation of meetings with senior leaders to appropriately communicate thought processes, gather feedback, and drive towards the outcomes.
- Experience driving business process improvements that establish a data-based business value (i.e., adherence to Lean/Six Sigma)
- Strong leadership ability. Able to influence and energize others to drive change. Ability to lead highly- performing and engaged teams.
- Strong capability to work collaboratively with key internal and external leaders, partners, vendors. Ability to adapt communication and management style to achieve overall collaboration.
- Self-starter, highly proactive, and collaborative.
- Acceptable pre-employment assessment results.
- Ability to read, write and effectively communicate in English.
PRIMARY RESPONSIBILITIES:
- Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
- Develop working knowledge of BAYADA’s mission, services, people, organization, policies and procedures.
- Foster clinical enterprise that leverages practice clinical and support leaders to establish clinical standards.
- Provide guidance and counsel of triad (practice president, practice clinical leader and CNO) to drive strategic direction of president and continually improve clinical care to clients served.
- Drive the continuous journey resulting in measurable improvement clinical excellence including clinical indicators (falls, CAUTI, CLABSI) client satisfaction and employee engagement.
- Lead annual enterprise clinical strategic planning process, including collaboration with multiple stakeholders from the Quality & Safety Committee of the Board and Functional leadership. Support annual practice and functional clinical strategic planning process.
- Lead annual assessment of external benchmarks of clinical quality and client experience to identify potential improvement activities and annual goals to drive organization to top quartile performance over the next 3-5 years.
- Lead enterprise-wide Infection Prevention Program including tracking, reporting and analysis of infections to minimize the risk of development and transmission of infections among clients and staff.
- Provide critical thinking and influence by linking the company’s strategic agenda to the resulting execution plan through leadership of the enterprise clinical program, managing the overall coordination.
- Provide guidance and counsel of key enterprise leaders to drive best in class professional development processes including clinical programs, clinical ladder, role structures to promote increasing skill sets and driving retention.
- Systematic development, review, and enforcement of cohesive clinical policies, protocols, and best practices across decentralized services and regions.
- Set organizational vision and build the tools to enable an organization-wide approach to safety culture; drive process standardization and best practices of high reliability through organization-wide initiatives. Work with functional and/or practice leaders to establish performance metrics.
- Lead large cross-functional change programs and provide subject matter expertise and industry best practices related to business transformations, providing direction to multi-disciplinary project teams, regarding lean, six-sigma, and change management.
- Effectively manages multiple internal and external partner relationships and works effectively to produce high-quality systemic results.
- Serve as the executive sponsor for large-scale clinical transformation, including adoption of new models, practices, or technology.
- Apply formal change management methodologies to maximize engagement, sustainment, and measurable results.
- Measure and communicate the impact of transformational initiatives across the enterprise.
- Develops staff to achieve best in class performance and maximizes organizational value creation.
- Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
- Perform related duties, or as required or requested by Chief Clinical Officer.
BAYADA believes that our employees are our greatest asset:
- Base Salary: $280,000-$325,000 / year depending on qualifications
- Bonus Opportunity up to 30% annually
- BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
- To learn more about BAYADA Benefits, click here
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
