The Solution Owner II supports the General Claims function/portfolio within the Strategic Alignment & Execution (SA&E) department. A successful candidate for this position will work collaboratively with business stakeholders, SO team members, and delivery teams to analyze and provide solutions to business goals. In this role, the SO will support the alignment of strategy with business processes and initiatives, and design products or solutions that deliver on strategic objectives and drive business outcomes, in close collaboration with delivery teams.
Responsible for assessing business problems, consulting industry best practices, and offering creative solutions.
Responsible for engaging stakeholders to understand the strategy, actions, initiatives and expected business outcomes and seek guidance regarding product features from SMEs, Business Process Leaders, Compliance, Legal, and other stakeholders.
Ability to align solution features and implementation with the initiatives’ business outcomes through understanding of problem statement and feasibility of delivering solutions addressing those problems.
Lead discussions, and decision-making around implementation approach for initiatives, identify functionality, and develop approaches to delivering Incremental Value, and getting buy-in from stakeholders.
Leverage strong negotiation and presentation skills to propose solutions.
Define and develop functional needs to achieve business outcomes; document, create, and update business process flows from an internal and customer point of view (outside-in) with inputs from and in collaboration with stakeholders.
Ability to analyze the current state business processes to ensure that the context and implications of change are understood by the project stakeholders.
Define and capture complex requirements and success criteria aligned with business intent to provide to functional analysts and delivery teams; collaborate directly with delivery teams to understand implementation options to create best solution for users.
Coordinate/collaborate with other solution owners/PMO to ensure alignment of functionality across business units and ensure that everyone understands dependencies clearly.
Ability to work in a high-pressure environment and work under time constraints and provide informative updates to department leadership.
Work with vendors to implement solutions that support NJM’s current and future needs.
Support Functional Analysts activities such as Story Creation, Story Mapping and DoR; support team story backlog and prioritization, sprint planning, and delivering initiatives.
Develop and conduct User Acceptance scenario testing from a customer point of view for functionality that is ready to go to production.
Participate in team events including sprint planning, backlog refinement, sprint reviews, sprint demos, team retrospectives, and team syncs. Provide required feedback on the team’s work from an outside-in, customer-centric point of view.
Support the business operations team in troubleshooting and conducting root cause analysis of business process gaps and determine solutions (with inputs from SMEs and business operations)
Conduct training sessions/demos for business stakeholders.
Support business training team in rolling out process and technology changes; support business operations team to understand and transition new business processes and functionality into production.
Minimum 1 – 3 years’ experience in understanding and analyzing business processes for improvements
Basic understanding of agile principles and methodologies; ability to apply agile approaches to solution development
Ability to influence teams and leaders without the use of traditional hierarchy
1 year of experience translating business needs into business processes and solution vision
Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams’ interests
Ability to determine the root cause of problems and create solutions that resolve these problems
Strong verbal, written, and interpersonal communication skills
Ability to collaborate with diverse multi-function teams
Ability to learn quickly in a demanding environment and adapt to change
