Top 642 Senior associate director Jobs in New Jersey

Senior Director, Customer Care
David Yurman Enterprises LLC —Lyndhurst, NJ
- $170,000 - $190,000 a year
- Full-time
- 8 years
- Senior level
- Leadership
- Health insurance
- 401(k)
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Senior Director of Clinical Operations & Education
University HealthCare Alliance —Newark, NJ
- $85.47 - $113.27 an hour
- Full-time
- Nursing
- 7 years
- RN License
3d
Senior Director, Global Supply Chain
Fresh —Jersey City, NJ
- $190,000 - $230,000 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Master's degree
- Commuter assistance
- Paid parental leave
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Senior Director, Business Transformation - East Region
Quest Diagnostics —Clifton, NJ
- $200,000 - $250,000 a year
- Full-time
- Spanish
- Master's degree
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
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Senior Director, Business Transformation - Lean
Quest Diagnostics —Secaucus, NJ
- $200,000 - $250,000 a year
- Full-time
- Up to 50% travel
- Office
- Travel
- Employee stock purchase plan
- Disability insurance
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Senior Director, Organizational Change Management
GAF Materials Corporation —Parsippany-Troy Hills, NJ
- $200,000 - $275,000 a year
- Full-time
- Data analysis skills
- 11+ years
- Office
- Wellness program
- Health insurance
4d
Senior Director, Patient Services Operations
Teva —Parsippany-Troy Hills, NJ
- $220,320 - $257,040 a year
- Overnight shift
- 5 years
- Office
- Analysis skills
- Paid parental leave
- Health savings account
Associate Director - External Data Acquisition Lead (EDAL)
Genmab —Plainsboro, NJ
- $157,360 - $236,040 a year
- Online Application
- Master's degree
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
Sr. Director, Medical Evidence Generation, Immunology
Celldex Therapeutics, Inc. —Hampton, NJ
- $203,157 - $263,841 a year
- Full-time
- Medicine
- 5 years
- Doctor of Philosophy
- Health savings account
- Paid holidays
2d
Associate Director, Global Market Research
BioNTech AG —Berkeley Heights, NJ
- $146,300 - $234,100 a year
- Full-time
- Background check
- Office
- 3 years
- Health savings account
- AD&D insurance
Associate Director, Biostatistics (Late Stage)
Daiichi Sankyo, Inc. —Basking Ridge, NJ
- $175,440 - $263,160 a year
- 5 years
- Office
- Master's degree
Senior Director, Clinical Safety Scientist
Daiichi Sankyo, Inc. —Basking Ridge, NJ
- $242,700 - $404,500 a year
- 5 years
- Doctor of Philosophy
- Mentoring
Senior Director, Process Development & MS&T
Rocket Pharmaceuticals —Cranbury, NJ
- $220,000 - $330,000 a year
- Full-time
- Microsoft Word
- Bachelor of Science
- Research
- Paid holidays
- Health insurance
Associate Director Radiology - PMPH
Penn Medicine —Plainsboro, NJ
- $99,906.14 - $154,643.42 a year
- Full-time
- BLS Certification
- Inpatient
- Research
- Tuition reimbursement
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9d
Senior Director, Analytical Development
Rocket Pharmaceuticals —Cranbury, NJ
- $220,000 - $330,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Bachelor's degree
- Paid holidays
- Health insurance
Senior Director, HEOR and Pricing
Rocket Pharmaceuticals —Cranbury, NJ
- $236,000 - $354,000 a year
- Full-time
- Medicine
- 11+ years
- Analysis skills
- Paid holidays
- Health insurance
9d
Associate Director, P2P Marketing
Novartis —East Hanover, NJ
- $152,600 - $283,400 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Health insurance
- 401(k) matching
Associate Director, US/Global Forecasting - Hampton, NJ
Celldex Therapeutics, Inc. —Hampton, NJ
- $153,616 - $199,501 a year
- Full-time
- Office
- 3 years
- Doctor of Philosophy
- Health savings account
- Paid holidays
Sr. Director, Launch Project Management (Hampton, NJ)
Celldex Therapeutics, Inc. —Hampton, NJ
- $203,157 - $263,841 a year
- Full-time
- Microsoft Excel
- Office
- Continuous improvement
- Health savings account
- Paid holidays
Senior Director, Global Order to Cash
Versant Media —Englewood Cliffs, NJ
- $150,000 - $180,000 a year
- Email
- Hybrid work
- CPA
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply

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Senior Director, Customer Care

David Yurman Enterprises LLC -
Lyndhurst, NJ

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Job Details

Full-time
$170,000 - $190,000 a year

Benefits

Health insurance
401(k)
Paid time off
Employee discount

Qualifications

Managing teams in a customer support role
Salesforce Cloud
Outbound calling

Full Job Description

About Us

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at retail stores throughout the United States, Canada, Hong Kong and France and at locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.

Our Values

At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.

Job Description

Senior Director, Customer Care

Overview David Yurman is seeking a Senior Director of Customer Care to lead and scale a high-performing, luxury service organization across all customer touchpoints. Reporting to the VP of OMNI Operations, this role is responsible for day-to-day operations, performance management, and continuous improvement of a multi-channel Customer Care function, including inbound/outbound contact center operations and after-sales service (repairs). This leader will drive a productive, metrics-based, and accountable organization that delivers exceptional service while supporting revenue growth, customer retention, and brand loyalty. The role requires strong operational expertise, team leadership, and hands-on experience with enabling technologies including Salesforce Service Cloud.

Key Responsibilities

Customer Care Operations

Lead daily operations across all Customer Care contact channels (phone, email, chat, outbound outreach and planned launch of SMS)
Oversee internal teams: Core Customer Service, Sales and Clienteling, Care and Service (Repairs), Training and Quality, Operations
Execute against defined service strategy with clear accountability for KPIs (SLA, AHT, FCR and conversion)
Identify and implement process improvements to reduce customer friction, increase efficiency, consistency, and service quality
Ensure seamless support for customers of eCommerce, Retail and Wholesale. Support DY eCommerce team, Retail Stores and Wholesale Sales Support

Team Leadership & Performance

Lead, coach, and develop Customer Care managers and frontline teams
Establish performance management routines, including KPI tracking, quality assurance, adherence to schedule, and coaching frameworks
Partner with HR on hiring, onboarding, retention strategies and performance management.
Drive a culture of accountability, responsiveness, and continuous improvement

Customer Experience & Insights

Elevate the customer experience by identifying pain points and implementing practical solutions
Leverage customer feedback and operational data to inform improvements
Ensure service delivery aligns with luxury brand expectations

Technology & Systems

Partner with Digital/IT teams to optimize Customer Care systems, including Salesforce Service Cloud, Order Management, Marketing Cloud, and Experience Cloud, Commerce Cloud for OOBO and CSC.
Drive adoption and effective use of tools to improve agent productivity and reporting accuracy
Champion the Customer Experience with cross functional tech teams, supporting system enhancements and process standardization

Service & Repairs

Oversee customer-facing aspects of repair/service processes, ensuring clear communication and timely resolution
Continue to establish standards to scale this program.
Champion the customer and preserve brand loyalty.
Partner with Operations/Supply Chain to improve turnaround times and transparency

Cross-Functional Partnership

Collaborate with Retail, eCommerce, and Operations teams to align on service standards and execution
Ensure SOPs are clearly defined and consistently followed

Financial & Operational Management

Manage departmental budget, including staffing and vendor support
Monitor productivity and cost-to-serve metrics, identifying opportunities for efficiency

Qualifications

8–12+ years of experience in customer care/contact center leadership
Proven experience running a metrics-driven, mid to high-volume call center environment with clear performance accountability
Hands-on experience with Salesforce Service Cloud; familiarity with Salesforce Order Management or similar order management/service platforms, as well as Contact Center ACD systems
Experience managing omnichannel support (voice, chat, email, outbound)
Strong understanding of contact center KPIs, workforce management, and quality programs
Ability to translate data into operational improvements
Experience in luxury, retail, or high-touch service environments preferred
Strong people leadership skills with the ability to develop managers and teams
Effective cross-functional collaborator with strong communication skills

Location: Lyndhurst, NJ

Estimate Salary Range: $170-$190k

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, Summer Fridays (corporate roles), generous paid time off, sick time, and more.

Diversity, Equity & Inclusion at David Yurman

As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.

David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).

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Refine Your Search

senior associate director jobs in new jersey

Senior Director, Customer Care

Senior Director of Clinical Operations & Education

Senior Director, Global Supply Chain

Senior Director, Business Transformation - East Region

Senior Director, Business Transformation - Lean

Senior Director, Organizational Change Management

Senior Director, Patient Services Operations

Associate Director - External Data Acquisition Lead (EDAL)

Sr. Director, Medical Evidence Generation, Immunology

Associate Director, Global Market Research

Associate Director, Biostatistics (Late Stage)

Senior Director, Clinical Safety Scientist

Senior Director, Process Development & MS&T

Associate Director Radiology - PMPH

Senior Director, Analytical Development

Senior Director, HEOR and Pricing

Associate Director, P2P Marketing

Associate Director, US/Global Forecasting - Hampton, NJ

Sr. Director, Launch Project Management (Hampton, NJ)

Senior Director, Global Order to Cash

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