Job Type:
Hourly, Full Time 40 Hours
Who We are:
At NVE Bank, A Division of Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.
As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!
Who we are seeking for this role:
The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.
As a Senior Banker, you are responsible for:
Providing superior customer service and perform banking functions with a high level of expertise. Performing all customer service activities including opening accounts, customer account inquiries and maintenance, teller transactions and branch operations. Contributing to establish branch profitability goals by cross selling products/services to new/existing customers.
Responsibilities:
- Project a positive and highly professional image of self and the Bank by consistently delivering service in line with company service standards/service philosophy.
- Possess excellent working knowledge of all bank products and services, including business banking.
- Actively identify customers’ financial & banking needs and opportunities that result in referrals to all business partners.
- Proactively meet with customers face to face and over the phone to provide product and service recommendations that will meet their financial needs.
- Promote, cross-sell and upsell bank products and services to customers.
- Some networking at the discretion of the Relationship Mgr.
- Open accounts, perform account maintenance and provide customer service solutions timely and accurately.
- interview applicants with completed applications, answer customer questions regarding loans, submit loan applications and assure all documentation is accurate.
- Required to register with the Nationwide Mortgage Licensing System and Registry
(NMLS) and maintain a unique identifying number with appropriate training.
- Possess an excellent working knowledge of branch systems, including but not limited to procedures, policies, cash handling and transaction processing.
- Adjust to various branch traffic flows while maintaining efficiency and accuracy of work performed.
- Accurately balance self and branch office daily; order money; compile currency transaction reports.
- Process customer transactions accurately and courteously.
- Ensure that all work performed is complete and accurate.
- Assist in resolving problems with branch equipment, balancing, operational issues.
- Ensure that the Bank’s security policy and program and the Bank’s loss prevention guidelines are carried out within the branch.
Education and Qualifications:
- High school diploma required.
- Two to five years retail banking experience including teller, sales or some comparable combination of education and experience.
- Some Supervisory experience preferred.
- Additional college, management, or related courses.
Benefits:
- Health Insurance (Medical, Dental Vision)
- 401k and Employer Match
- Life Insurance
- Disability
- HSA
- FSA
- Educational Assistance
- Wellness Programs
- Employee Assistance Program
- 15 Paid Time Off Days
- 12 Paid Holidays
- Job Shadowing
- Volunteer Opportunities
Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
