Who We Are: USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.
The Job Details:
The Warehouse Management System Business Analyst II plays a critical role in the evolution and success of US Cold Storage's proprietary Warehouse Management System (WMS), Phenix. Serving as the bridge between warehouse operations, product management, and software development, this role ensures that operational challenges and business requirements are translated into scalable, effective system solutions that drive efficiency across the enterprise.
As a Phenix Business Analyst II, you will work closely with warehouse leaders, operational teams, product owners, and software engineers to analyze workflows, identify opportunities for improvement, and define system capabilities that support complex distribution and fulfillment operations. You will be responsible for gathering and documenting business requirements, refining system behavior, validating solutions, and ensuring development efforts align with operational needs and strategic objectives.
Success in this role requires a strong understanding of warehouse management processes, a passion for problem solving, and the ability to communicate effectively across both technical and operational audiences. You will help shape the future of Phenix by influencing how inventory, receiving, shipping, automation, labor management, and customer service processes are supported within the platform.
Responsibilities:
- Lead and participate in requirements gathering with warehouse operators, internal business units, and third-party integrations
- Document and maintain functional workflows for both existing Phenix modules and new system solutions
- Translate operational processes into clear system behavior, business rules, and data requirements
- Participate as a Scrum team member in sprint ceremonies, stand-ups, and backlog refinement
- Define and refine acceptance criteria in collaboration with Quality Assurance teams
- Manage sprint priorities, Jira backlog, and roadmap alignment
- Perform user acceptance testing (UAT) for delivered features and enhancements
- Provide product demonstrations to stakeholders and user communities
- Act as a liaison between business units and development teams to ensure alignment and clarity
The Job Specifics:
- Location and Department: Camden, NJ — Information Technology - Corporate / Product
- Reports To: Senior Automation Integration Manager
- Travel Amount: Approximately 10-15%
- Job Type: Full-Time, Salaried
- Salary Range: $80,000.00 – $100,000.00 annually, based on experience, qualifications, and skillset
What We Are Looking For:
The Ideal candidate will have or be able to complete the below qualifications.
- Education:
- Bachelor’s degree in Business, Information Systems, Supply Chain, or related field (or equivalent experience)
- Qualifications:
- 3–5 years of experience in Business Analysis, Functional Design, or Technical Documentation
- Experience working within Agile/Scrum delivery frameworks
- Strong understanding of logistics, supply chain, warehousing, or inventory management environments
- Experience with tools such as Jira, Confluence, or similar SDLC/project management platforms
- Strong analytical and problem-solving skill
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with both technical and non-technical stakeholders
- Preferred Qualifications:
- Experience with Warehouse Management Systems (WMS), specifically Phenix or similar platforms
- Experience working with RF-driven workflows or highly automated warehouse environment
- Exposure to third-party system integrations and API-driven environments
Other Abilities You Will Need to Have: The requirements described below are representative of those required to perform the essential duties of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential duties.
- May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities
- Stand and walk for extended periods
- Use hands to handle objects, tools, or controls
- Attention to detail
- Effective communication, vision, and hearing are essential for safety and productivity
- Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required ·
- Additional work hours may be requested by management to help manage employee production, projects, and or special events
- Operate a registered motor vehicle if apart of daily task
- Engage in frequent personal interaction and communication
- Possess strong arithmetic and reading skills
- Follow verbal instructions, written instructions, and company policies
- Be a self-starter, able to work independently and coordinate with other
- Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.
The Standard Details:·
- Always maintain a professional demeanor in appearance and communications·
- Participate in staff and/or customer meetings as required·
- Take initiative to prevent non-conformities related to product, process, and quality systems
- Identify and report any issues related to product, processes, and/or quality
- Propose and implement solutions through appropriate channels
- Ensure solutions are effectively implemented
- Always follow posted security procedures while in the building
- Participate in safety and educational training programs
What’s In It for You:
We are a great company with great people. Full-time employees not under contract are offered
- 401K and Educational Assistance after 1 year
- Blue Cross Blue Shield available after 30 days of service, if elected
- Company Life Insurance
- A variety of additional benefits and perks
Additional Information:
- This job description may not encompass all tasks necessary to complete the role
- Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job
- Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties.
Other Benefits Include:
If annual hours are attained, these benefits may apply. Medical, Dental, Vision, Prescription, Legal Insurance, Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity, Long Term Care + Permanent Life Insurance, Identity Theft Protection, Short Term Disability Insurance, Long Term Disability Insurance, Additional disability benefit, Basic Life Insurance, Accidental Death and Dismemberment Insurance, Voluntary Life Insurance, Voluntary Spouse Life Insurance, Voluntary Child Life Insurance, Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account, Commuter accounts, Telemedicine, Virtual Primary Care, Prescription Specialty Copay Assistance Program, Weight Management Program, Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line, Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy, Employee Assistance Program, Digital Cognitive Behavioral Therapy, Digital Physical Therapy, Behavioral and Mental Health Platforms, Auto and home discount program, Secure Travel Protection, Discount Programs, 401(k) plan, Education Assistance, Paid Time Off.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
