Top 13 Senior customer service representative Jobs in New Lenox Il

Sr Customer Service Representative
Motion Industries (MOT) —Woodridge, IL
- $27.06 - $35.22 an hour
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Contact Representative Senior
International Motors, LLC —Lisle, IL
- $59,200 - $88,800 a year
- Online Application
- Hybrid work
- Spanish
- Oracle
- No experience needed
1d
Senior Account Manager (Legal Services) - Remote
RR Donnelley —Warrenville, IL
- $91,800 - $146,800 a year
- Overtime
- Remote
- 5 years
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
13d
Customer Care AI Program Lead
Ulta Beauty, Inc. —Bolingbrook, IL
- $79,900 - $106,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Fair chance
- Senior level
- Dental insurance
- Paid time off
Senior Supervisor - Vendor Performance
Oncourse Home Solutions —Naperville, IL
- $77,120 - $115,680 a year
- Hybrid work
- Computer literacy
- Writing skills
- Office
- Health savings account
- Disability insurance
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Senior Client Success Manager
RB Global —Westchester, IL
- $79,100 - $118,000 a year
- Full-time
- Bachelor of Science
- Writing skills
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Home Care QA Specialist - Service Monitoring
Addus Homecare —Chicago, IL
- $18 - $22 an hour
- 8 hour shift
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
3d
Sr. Client Service Specialist - Weekend Night Shift
Crane Worldwide Logistics LLC —McCook, IL
- Night shift
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health insurance
Sr. Client Service Specialist - Third Shift
Crane Worldwide Logistics LLC —McCook, IL
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health insurance
Sr Client Services Manager - National Accounts
CNA Insurance —Downers Grove, IL
- $72,000 - $141,000 a year
- Full-time
- Hybrid work
- 5 years
- Organizational skills
- Experience equivalent to degree accepted
Senior Client Manager
Gallagher Benefit Services —Warrenville, IL
- $65,500 - $127,500 a year
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Senior Client Services Consultant
MetLife —Aurora, IL
- Email
- Hybrid work
- Administrative experience
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Disability insurance

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Supervisor, Industrial Vending Support Team
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
Technical field service experience preferred—you will be working with Magid's field sales representatives, field service representatives and our customers.
$68,000 - $95,200 a year
Quick Apply
Director of Intake
Zayed Law Offices —Joliet, IL
O Ensure staff answers incoming calls promptly, ensuring pick-up before the second ring. The intake team is responsible for fielding all incoming calls to the…
$65,000 - $85,000 a year
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1d

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Sr Customer Service Representative

Motion Industries (MOT) -
Woodridge, IL

Quick Apply

Job Details

Full-time
$27.06 - $35.22 an hour

Benefits

Paid holidays
Health insurance
401(k)

Qualifications

Customer communication
Customer returns handling
High school diploma or GED

Full Job Description

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May be assigned to one customer.
Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
May be responsible for quality and/or safety in the branch.
Performs other duties as assigned.
Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Excellent computer skills.
Excellent negotiation skills.
Strong product knowledge.
Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

BUDGET RESPONSIBILITY:

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

COMPENSATION: Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Pay: $ 27.06 - $35.22/hourly

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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Refine Your Search

senior customer service representative jobs in new lenox il

Sr Customer Service Representative

Customer Contact Representative Senior

Senior Account Manager (Legal Services) - Remote

Customer Care AI Program Lead

Senior Supervisor - Vendor Performance

Senior Client Success Manager

Home Care QA Specialist - Service Monitoring

Sr. Client Service Specialist - Weekend Night Shift

Sr. Client Service Specialist - Third Shift

Sr Client Services Manager - National Accounts

Senior Client Manager

Senior Client Services Consultant

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