Top 3 Call center manager Jobs in New Mexico

Member Service Manager - Call Center
Nusenda Credit Union —Albuquerque, NM
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Tuition reimbursement
Contact Center Supervisor I
Presbyterian Medical Services —Albuquerque, NM
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance

More jobs to discover

Find similar jobs that you might be interested in.

Contact Center Supervisor I
Presbyterian Medical Services —Albuquerque, NM
Exceptional active listening and grammar skills. Call center supervisor experience highly desired. Healthcare call center experience preferred.
Office Manager/Office Administrator
McCurdy Ministries —Espanola, NM
Manage front-office operations, phones, visitors, mail, scheduling, and supplies. This role combines three functions that McCurdy Ministries currently handles…
$15 - $25 an hour
Quick Apply
2d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
3h
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in new mexico

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near new mexico

Call Center Supervisor jobs in Albuquerque, NM

Call Center Representative jobs in Albuquerque, NM

Entry Level Call Center jobs in Indianapolis, IN

Call Center Supervisor jobs in Minneapolis, MN

Call Center Remote jobs in Sacramento, CA

Rn Supervisor Per Diem jobs in Connecticut

Maine Medical Center Cna jobs in Portland, ME

Call Center Supervisor jobs in Baltimore, MD

Call Center Supervisor jobs in Kentucky

Call Center Supervisor jobs in Scottsdale, AZ

Distribution Center jobs in Greensboro, NC

Data Center jobs in Denton, TX

Call Center Representative jobs in Scranton, PA

Call Center Representative jobs in Ellicott City, MD

Plasma Center jobs in Tampa, FL

Call Center Representative jobs in Federal Way, WA

Call Center Representative jobs in Punta Gorda, FL

Member Service Manager - Call Center

Nusenda Credit Union -
Albuquerque, NM

Apply Now

Job Details

Benefits

Health insurance
Tuition reimbursement
401(k) matching

Qualifications

Staff supervision
Financial sales
Team member evaluation
Sales transaction processing
Financial transaction processing
Managing teams in a customer support role
Coaching
Performance feedback (performance evaluation method)
Team development
Professional development support
Team training
Human resources
Productivity software
Business operations
Associate's degree
Industry knowledge of retail banking
Financial compliance

Full Job Description

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Member Service Manager (MSM) to join our Credit Union at our Contact Center. As a Member Service Manager you will be responsible for the day-to-day work activities and performance of the Member Service Representative Team. Your priorities include ensuring the delivery of exceptional member service in all call, email, and chat channels. You'll be responsible for the oversight of staff performance to include coaching, developing, and training of employees as well as for completing monthly performance reviews, addressing human resources issues, and department performance reporting.

What you'll do:

Oversee the delivery of member service via phone, chat, email etc.
Consistently meet service expectations in assisting members with transaction, inquiries, problem resolution and cross selling of products/services.
Ensure appropriate processes and procedures are followed and revised to ensure efficient and effective operations.
Oversee the daily operations of staff; hire, train, direct, develop, and evaluate employee performance within the department.
Conduct team meetings and monitor calls for quality.
Ensure that all call center performance metrics are met (call quality, mystery shop, productivity, AUX usage, service levels, abandon rates, employee satisfaction, member satisfaction, and other key performance metrics)

What you'll need:

Three to five years of similar or related experience
Associates Degree in Business Administration or related field

Key Skills and Experience

Strong understanding of branch operations including all teller functions, consumer lending, and sales and service techniques.
Strong supervisory, technological aptitude, compliance, leadership, written and verbal communication skills
Employee development, performance management, training, and counseling skills are essential.
Strong analytical and problem solving skills, exceptional member service skills and adaptability.
Proficient in all Microsoft Office products and internal /transaction processing systems and applications

We are searching for candidates who have open availability Monday-Saturday.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

call center manager jobs in new mexico

Member Service Manager - Call Center

Contact Center Supervisor I

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in new mexico

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected