Top 449 Customer solutions specialist Jobs in New Mexico

Customer Support Specialist (Remote)
Neumo Holdings LLC —New Mexico
- Full-time
- Remote
- CPA
- Computer Science
- Mid-level
Quick Apply
11d
Customer Success Specialist
P2C —Albuquerque, NM
- Part-time
- School experience
- Up to 50% travel
- Mid-level
Senior Maintenance Technician
Niagara Bottling —Los Lunas, NM
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Window Coverings Installer
Custom Window Coverings, Inc. —Santa Fe, NM
- $40,000 - $55,000 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
Nurse LPN DD Waiver Service - Alamogordo
Victory Life Services INC —Alamogordo, NM
- $36 - $39 an hour
- 12 hour shift
- Experience working with individuals with developmental disabilities
- Spanish
- Nursing
- Health insurance
- Dental insurance
Quick Apply
1d
Specialist, Senior Technical Training (Process SME)
Enterprise Products —Carlsbad, NM
- Day shift
- Classroom
- Research
- High school diploma or GED
Customer Loan Specialist - 058
Sun Loan Company —Grants, NM
- $17.25 - $19.25 an hour
- Urgently hiring
- Basic math
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
10d
Sr. Mobile Diesel & Trailer Mechanic - Tuesday thru Saturday
Cox Fleet —Albuquerque, NM
- $32.26 - $48.41 an hour
- Full-time
- Background check
- 5 years
- Residential
- Health insurance
- Dental insurance
Quick Apply
5d
Examiner Nurse Practitioner
Loyal Source Government Services —Albuquerque, NM
- $145,600 - $175,600 a year
- Monday to Friday
- Microsoft Word
- Nursing
- Microsoft Outlook
Quick Apply
Examiner Physician Assistant
Loyal Source Government Services —Albuquerque, NM
- $145,600 - $175,600 a year
- Microsoft Word
- Microsoft Outlook
- Military
Quick Apply
General Manager
National Seating & Mobility, Inc. —Albuquerque, NM
- Full-time
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Tuition reimbursement
Quick Apply
11d
Service Acquisition Specialist
Fiesta Hyundai —Santa Fe, NM
- $60,000 - $120,000 a year
- Full-time
- Bilingual
- Background check
- Management
- Health insurance
- Dental insurance
Quick Apply
Radiologic Technologist $10,000 sign on bonus
Concentra —Albuquerque, NM
- $28 - $38 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- Vital signs
- Commuter assistance
- Disability insurance
Store Protection Specialist
Ross Stores —Albuquerque, NM
- Full-time
- Background check
- Supervising experience
- Conflict management
Radiologic Technologist Per Diem
Concentra —Albuquerque, NM
- Per diem
- CPR Certification
- Microsoft Excel
- Vital signs
Information Technology/Assurance (IT/IA) Specialist I (24/7)
General Dynamics Information Technology —Albuquerque, NM
- $89,250 - $120,750 a year
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Travel
Medical Assistant Float
Concentra —Albuquerque, NM
- Full-time
- Microsoft Excel
- Vital signs
- Microsoft Outlook
- Commuter assistance
- Disability insurance
Safety Manager - Cement Manufacturing
GCC —Albuquerque, NM
- $105,000 - $125,000 a year
- Full-time
- Travel
- Mentoring
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
6d
EMT / EMTA / LPN or Paramedic
Grifols —Las Cruces, NM
- Full-time
- CPR Certification
- RN License
- BLS Certification
- Paid holidays
- Health insurance
11d
Manufacturing Operator
The Staffing Resource Group, Inc —Belen, NM
- $18 an hour
- Contract
- English
- High school diploma or GED
- Ability to stand for extended periods
Quick Apply

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Customer Support Specialist (Remote)

Neumo Holdings LLC
New Mexico

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Windows
DHCP
Computer management
DNS
Productivity software
Antivirus software support
Antivirus software
Active Directory management

Full Job Description

Job Summary:
The Support Specialist will serve as the first point of contact for technical and customer service issues related to Neumo Cloud Records and Search products. This role focuses on providing support to citizens and businesses using the platform, including direct assistance with helping local citizens troubleshoot Neumo products. The Support Specialist works closely with other teams to resolve technical issues, provide guidance, and maintain a high standard of customer satisfaction. This position requires the ability to troubleshoot issues in a fast-paced environment, monitor and resolve support tickets, and assist customers in navigating our systems.

Duties and Responsibilities:

Act as the first point of contact for customer inquiries, providing technical assistance and troubleshooting support to citizens using the Neumo platform for tax filing and submission of documents.
Assist citizens with issues such as accessing the website, email delivery, technical problems with computers, and account information (frequency and setting requirements).
Guide customers through their online portal, helping them locate relevant information and tasks.
Work with internal teams, including engineering, QA, and product management, to provide the best possible support and ensure customer needs are met.
Maintain ongoing communication with customers to resolve issues and provide updates on the status of their inquiries.
Perform administrative tasks, including creating or updating system procedures in the online help system and drafting checklists, forms, and related documents.
Track recurring issues, log them for further review, and share insights with other teams to improve customer experience.
Monitor existing customer accounts for errors, data integrity, and anomalies, ensuring smooth operation of business accounts.
Contribute to the creation and maintenance of Help documentation to assist users with Neumo products and features.
Proactively manage multiple support tickets and inquiries while prioritizing tasks effectively.
Handle additional tasks as assigned, including contributing to broader team efforts and cross-functional collaboration.
Perform other duties as assigned.

Education and Experience:

1 year of experience directly supporting Neumo products, or at least 3 years of related support experience in a SaaS environment.
Bachelor's degree in Computer Science, Management Information Systems, Science, Engineering, or related field, or an equivalent combination of education and experience, or 4 years of professional experience and a relevant professional certification (e.g., CNE, MCSE, CPA) may substitute for a degree.
Hands-On Experience With the Following Products and Tools
- Anti-Virus Software
- Microsoft Active Directory (AD)
- Microsoft Domain Name Services (DNS)
- Microsoft Dynamic Host Configuration Protocol (DHCP)
- Microsoft Windows
- Network Printers
- Microsoft Office Suite
- Ticketing systems (e.g., Salesforce, Zendesk)
- General system administration tasks

Knowledge, Skills and Abilities:

Strong troubleshooting and problem-solving skills with the ability to research and develop solutions.
Excellent written and verbal communication skills for both customer-facing and internal communications.
Ability to work independently while following established policies and procedures.
Familiarity with Salesforce or other CRM tools is preferred.
Strong customer service orientation with the ability to manage multiple customer issues simultaneously.
Strong de-escalation skills when handling customer issues.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

customer solutions specialist jobs in new mexico

Customer Support Specialist (Remote)

Customer Success Specialist

Senior Maintenance Technician

Window Coverings Installer

Nurse LPN DD Waiver Service - Alamogordo

Specialist, Senior Technical Training (Process SME)

Customer Loan Specialist - 058

Sr. Mobile Diesel & Trailer Mechanic - Tuesday thru Saturday

Examiner Nurse Practitioner

Examiner Physician Assistant

General Manager

Service Acquisition Specialist

Radiologic Technologist $10,000 sign on bonus

Store Protection Specialist

Radiologic Technologist Per Diem

Information Technology/Assurance (IT/IA) Specialist I (24/7)

Medical Assistant Float

Safety Manager - Cement Manufacturing

EMT / EMTA / LPN or Paramedic

Manufacturing Operator

I want to receive the latest job alert for customer solutions specialist in new mexico

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