The Director of Hobbs Community Safety will develop and be responsible for directing community safety priorities while managing community response teams and support staff as part of the Hobbs’ Community Safety (HCS) initiative. The HCS Department responds to non-life-threatening scenarios as unarmed first responder teams trained in behavioral health and social welfare issues. Responsibilities include Administrative Services, Policy and Training, Mental and Behavioral Health Response and Community Response. Oversees the preparation of division budget, grant applications and the formulation of policies in accordance with Federal and/or State regulations and the coordination of assigned activities with other divisions, departments, and outside agencies. Provide highly responsible and complex administrative support to the Administration. Establishes strategic objectives and tactics as a key stakeholder in the success of the HCS First Responder Initiative.
The Director will possess a keen knowledge of First Responder programs; such as Law Enforcement Assisted Diversion, Co-Responder programs, mobile crisis, and community paramedics. Display comprehensive knowledge of the City of Hobbs law enforcement and responder services, along with establishing and maintaining professional relationships across private and public agencies, religious leaders, and non-profit organizations involved in behavioral health initiatives in Hobbs.
- Management and supervisory responsibility for professional and technical staff in assigned area; provide guidance, direction, and oversight over daily operations.
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Assume full management responsibility for HCS Department, including administrative, policy and training as well as mental and behavioral health response, and community response divisions.
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Manage and coordinate the organization, staffing and operational activities for assigned personnel; collaborate with division managers, other operations coordinators, and supervisors to ensure cohesive operations throughout the department.
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Manage the development and implementation of division goals, objectives, policies and priorities for each program administered by HCS department
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Establish appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly
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Explain, justify and defend department programs, policies and activities; negotiate and resolve sensitive and controversial issues.
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Manage the development of policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures.
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Establish schedules and methods for providing behavioral health services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
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Plan, direct, coordinate and review the work plan for assigned staff; assign work activities, projects and programs; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.
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Work to coordinate appropriate protocol with Lea County Communication Authority to establish assignment of calls, monitor call response times, and coordinate responses.
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Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; develop, design, and implement improvements.
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Identify and respond to sensitive community and organizational issues, concerns and needs
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Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals
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Manage the issuance and maintenance of department-issued property and vehicles
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Select, train, supervise, and evaluate assigned personnel; provide or coordinate staff meetings and trainings; work with employees to correct deficiencies; implement discipline as defined by the City’s ordinance
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Develop and administer the fiscal budget for HCS; help forecast funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; recommend adjustments as necessary.
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Prepare and present staff reports and other correspondence as appropriate and necessary for the City Commission, City Manager, and relevant groups.
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Coordinate activities with those of other divisions and outside agencies and organizations.
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Work across our diverse community and build strong partnerships with experience in community organizing, and working with public and private sectors.
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Represent the department in meetings with service providers and other public and private organizations.
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Be actively engaged in stress management education and training; monitor mental health wellbeing of all staff; be able to mitigate situations that lead to potential mental crisis.
NON-ESSENTIAL DUTIES
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Attend and participate in professional group meetings; stay abreast of new trends and innovations.
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May serve on various employee committees, as required and assigned.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Education and Experience:
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Bachelor’s degree in public policy, human services, economics, public administration, or a closely related field from an accredited university or college required. Additionally, a minimum of four (4) years of experience in social services administration, criminal justice, emergency management, or a health-related field is required. Five (5) years of supervisory experience in one or more aspects of a comprehensive social service or health-related field is preferred.
OR
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An equivalent combination totaling eight years of education and experience in human services, economics, public administration, social services administration or a closely related field may be considered. Five (5) years of supervisory experience in one or more aspects of a comprehensive social service or health-related field is preferred.
Knowledge, Skills, and Abilities:
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Operations, services, and activities of social service and behavioral health programs
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Public safety dispatch operations, radio operation, and multidisciplinary emergency response
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Knowledge of modern and complex principles and practices of safety operations
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Principles and practices of program development, administration and policy development
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Communicate clearly and concisely, both orally and in writing
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Program development that includes operational and strategic planning, leadership, supervision, business communications, public administration and program evaluation
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Critical thinking and problem-solving skills
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Collaboration skills with communities that are traditionally underrepresented in local decision making
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Ability to facilitate inclusive participation in programs and activities and the ability to communicate cross-culturally
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Operation of standard safety and emergency equipment and machines
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Understanding of cultural, social, and economic status of populations served
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Principles of municipal budget preparation and fiscal responsibilities
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Principles of supervision, training and performance evaluation
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Principles and practices of complaint investigation
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Intermediate principles of grant programs and requirements
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Intermediate computer skills in the operation of basic software and hardware
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Understanding of pertinent Federal, State, and local laws, codes and regulations related to funding, the care of the mentally disabled, reporting potential maltreatment of individuals, and the appropriate coordination with other agencies.
TOOLS AND EQUIPMENT USED
Personal computer, word processing software and peripheral equipment, camera, portable radio, assigned vehicle, first aid equipment, calculator, copier, communications equipment, flashlight, video equipment, cellular telephone, various computer programs essential to community safety.
LICENSING AND CERTIFICATIONS
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Possession of a valid New Mexico Driver's License, or the ability to obtain within thirty (30) days as provided in the New Mexico state statute
SUPERVISION RECEIVED
Works under the general supervision of the Support Services Deputy Chief of Police
SUPERVISION EXERCISED
Exercises general supervision over assigned non-commissioned community safety personnel/staff.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The HCS Director must be able to actively respond to any situation which may require physical interaction with another person particularly non-law enforcement situations involving mental health, substance abuse, homelessness and related circumstances.
While performing the duties of this position, the employee is frequently required to sit, lift, talk and hear. The employee is routinely required to stand, walk, use hands to finger, handle and feel objects, tools, and controls; reach with hands and arms; balance, stoop, kneel, taste and smell. The employee must be able to operate all authorized equipment and a motor vehicle. The employee may have to occasionally lift and/or move heavy objects or people.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee will work in both inside office space and in outside weather conditions. The employee occasionally works near moving mechanical parts; and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles. The noise level in the work environment is usually moderate.
