Top 10 Senior technical support Jobs in New Mexico

Senior Helpdesk Specialist (Remote)
Neumo Holdings LLC —New Mexico
- Full-time
- Remote
- 5 years
- Data analysis skills
- Senior level
Quick Apply
9d
Senior IT Support Technician (NMDOJ #1025)
State of New Mexico —Albuquerque, NM
- $27.37 - $41.06 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
Senior IT Support Technician - (DVR #10432+)
State of New Mexico —Albuquerque, NM
- $27.37 - $41.06 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
11d
Senior IT Support Technician (NMED #10118385)
State of New Mexico —Albuquerque, NM
- $27.37 - $41.06 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
5d
Senior IT Support Specialist
RS21 —Albuquerque, NM
- $75,000 - $100,000 a year
- Full-time
- Google Workspace
- Computer science
- 6 years
Quick Apply
Senior PC Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- 5 years
- Windows
- Continuous improvement
Epic Senior Principal Trainer
CVS Health —New Mexico
- $83,430 - $222,480 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Technology Support Technician Senior
New Mexico State University —Las Cruces, NM
- $19.28 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
9d

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Senior IT Support Technician (NMDOJ #1025)
State of New Mexico —Albuquerque, NM
Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may…
$27.37 - $41.06 an hour
Senior Helpdesk Specialist (Remote)
Neumo Holdings LLC —New Mexico
The position involves providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls, conducting expert…
Quick Apply
9d

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Web design, user interfaces and user experience; and tools including HTML and image editing. IOP is seeking a contractor position that is needed to handle the…
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IT Support Specialist - Senior
Huntington Bank —Columbus, OH
Min 3 yrs of experience in direct contact customer technical support. Provide direct process and technical support for members of the Huntington executive…

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Senior Helpdesk Specialist (Remote)

Neumo Holdings LLC
New Mexico

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Job Details

Full-time
9 days ago

Qualifications

Ticketing system technical support

Full Job Description

Job Summary:

The position involves providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls, conducting expert triage, and efficiently managing the resolution of customer service tickets. Additionally, maintaining proactive communication with customers during outages and service activities is essential for ensuring a seamless support experience.

Duties and Responsibilities:

Possesses advanced knowledge of application architecture, including each application component and functionality, to effectively troubleshoot issues.
As tenured professionals and subject matter experts (SMEs), individuals are cross trained in a range of products within the Justice BU.
Monitors assignment group queues within the case management system, prioritizing and resolving tickets in a timely manner.
Conducts thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution to meet customer needs.
Ensures a comprehensive understanding of the full application functionality and expected performance to provide accurate support.
Actively contributes to the Knowledge Base, enhancing customer self-service capabilities and assisting fellow agents in resolving issues efficiently.
Collaborates with various groups such as Application Operations and Hosting Operations, especially in scenarios requiring multi-group coordination.
Handles diverse support tasks, including data analysis, script assistance, and configuration changes, to address specific customer concerns promptly.
Perform other duties as assigned.

Education and Experience:

Required experience with Court Case Management and Jury Software.
A minimum of 5-10 years of experience in Help Desk management is mandatory.

Knowledge, Skills, and Abilities:

Possesses a thorough understanding of Court and Jury software and associated processes.
Demonstrates exceptional communication skills to maintain professional and courteous interactions with end-users.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

senior technical support jobs in new mexico

Senior Helpdesk Specialist (Remote)

Senior IT Support Technician (NMDOJ #1025)

Senior IT Support Technician - (DVR #10432+)

Senior IT Support Technician (NMED #10118385)

Senior IT Support Specialist

Senior PC Technician

Epic Senior Principal Trainer

Technology Support Technician Senior

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