Top 253 Support analyst Jobs in New Mexico

Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Technical Analyst 1
University of New Mexico —Albuquerque, NM
- $3,882.67 - $5,453.07 a month
- Full-time
- Background check
- University
- Bachelor's degree
- Health insurance
- Dental insurance
Analyst, Workforce Scheduling - Remote
Molina Healthcare —New Mexico
- $18.04 - $35.17 an hour
- Full-time
- Remote
- PMP
- Mid-level
- Analysis skills
- Health insurance
- Paid time off
Quality Analyst I - Quality Management
Christus Health —Alamogordo, NM
- Full-time
- High school diploma or GED
- Project management
- Entry level
1d
Service Desk Analyst (Technical or Patient Support)
Unity —Albuquerque, NM
- Full-time
- Communication skills
- Entry level
Quick Apply
Institutional Research Analyst
Santa Fe Community College —New Mexico
- From $58,870 a year
- Weekends as needed
- Remote
- Background check
- Computer Science
- ERP systems
Business Analyst, Regulatory Reporting Solutions (Remote)
CVS Health —New Mexico
- $43,888 - $102,081 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Data entry
- Health insurance
- Dental insurance
Plans, Policy and Futures Support Analyst
CACI —Albuquerque, NM
- $65,000 - $136,500 a year
- Full-time
- Military
- Bachelor of Science
- Mid-level
- Health insurance
CULLS Technical Analyst 2
University of New Mexico —Albuquerque, NM
- $4,277.87 - $6,009.47 a month
- Weekends as needed
- Background check
- Classroom
- Mid-level
- Health insurance
- Dental insurance
8d
Family Assistance Analyst (HCA/ISD #7477+)
State of New Mexico —Farmington, NM
- $22.62 - $33.93 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
11d
NAVWAR Analyst
T2S Solutions —Albuquerque, NM
- Full-time
- 5 years
- Analysis skills
- Travel
Family Assistance Analyst (HCA/ISD #10118574+)
State of New Mexico —Raton, NM
- $22.62 - $33.93 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
5d
Family Assistance Analyst (HCA/ISD #7424+)
State of New Mexico —Gallup, NM
- $22.62 - $33.93 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
9d
Family Assistance Analyst (HCA/ISD #10108266+)
State of New Mexico —Espanola, NM
- $22.62 - $33.93 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
5d
Family Assistance Analyst (HCA/ISD #7563+)
State of New Mexico —Hobbs, NM
- $22.62 - $33.93 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
9d
Family Assistance Analyst (HCA/ISD #7453+)
State of New Mexico —Las Vegas, NM
- $22.62 - $33.93 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
10d
Senior Data Analyst (HCA/MAD #7191)
State of New Mexico —Santa Fe, NM
- $36.43 - $54.65 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
5d
Family Assistance Analyst (HCA/ISD #10118648+)
State of New Mexico —Clovis, NM
- $22.62 - $33.93 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
2d
Compliance and Data Analyst (DOH/NMBHI #12710)
State of New Mexico —Las Vegas, NM
- $27.37 - $41.06 an hour
- Full-time
- Mid-level
- Office
- Driver's License
2d
Family Assistance Analyst (HCA/ISD #7926)
State of New Mexico —Albuquerque, NM
- $22.62 - $33.93 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
3d

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support analyst jobs near new mexico

Technical Service Desk Analyst - PT (Remote)

Unity -
Las Cruces, NM

Quick Apply

Job Details

Part-time

Qualifications

Communication skills
Entry level

Full Job Description

Job Title: Part Time, IT Service Desk Analyst, Tier 1

FLSA Status: Non - Exempt

Reports to: Service Desk Manager/Supervisor

Healthcare has surpassed manufacturing and retail to become the largest and most rapidly growing source of jobs in the US. Additionally, the practice of medicine has become more tech focused than ever before. At UnityBPO, we directly impact how healthcare workers do their jobs by helping them navigate this new technical landscape. If you love technology and the chance to be involved in the business of healthcare - you can be at the forefront of these changes and make a difference by joining our team.

WHO WE ARE

UnityBPO is a premier Health IT company providing business process and technology services in two healthcare markets: acute and post-acute. We are the Lifeline for clinicians and patients across the country. Unity creates value for healthcare entities by reducing costs while dramatically improving provider and patient satisfaction with technology. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as reduces turnover. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

SERVICE DESK ANALYST I POSITION SUMMARY

Our Service Desk Analyst are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers

Roles, Responsibilities and Expectations

Assist multiple clients across different ticketing systems.
Quickly and efficiently identify the customer’s specific information.
Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists.
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
Capacity to work independently and effectively while maintaining good team interactions.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Flexibility in scheduling to meet the needs of the business

Requirements and Preferences

High School diploma or G.E.D. equivalent/and or experience.
Previous experience in a Customer Service Environment
Working knowledge of PC operations
Excellent verbal and written communication skills.
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment

Experience with the Following Strongly Desired

CompTIA A+ Certification preferred
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus

DAYS & EVENING POSITIONS AVAILABLE

Part Time Employees can work between 20-29 hours per week. It is possible the needs of the business may require certain days of the week, or specific time frames within each day. However, the hiring team will discuss the current hours of the applicants’ availability during the interview process.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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Refine Your Search

support analyst jobs in new mexico

Technical Service Desk Analyst - PT (Remote)

Technical Analyst 1

Analyst, Workforce Scheduling - Remote

Quality Analyst I - Quality Management

Service Desk Analyst (Technical or Patient Support)

Institutional Research Analyst

Business Analyst, Regulatory Reporting Solutions (Remote)

Plans, Policy and Futures Support Analyst

CULLS Technical Analyst 2

Family Assistance Analyst (HCA/ISD #7477+)

NAVWAR Analyst

Family Assistance Analyst (HCA/ISD #10118574+)

Family Assistance Analyst (HCA/ISD #7424+)

Family Assistance Analyst (HCA/ISD #10108266+)

Family Assistance Analyst (HCA/ISD #7563+)

Family Assistance Analyst (HCA/ISD #7453+)

Senior Data Analyst (HCA/MAD #7191)

Family Assistance Analyst (HCA/ISD #10118648+)

Compliance and Data Analyst (DOH/NMBHI #12710)

Family Assistance Analyst (HCA/ISD #7926)

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