Top 103 Technical support representative Jobs in New Mexico

User Support Specialist II
Chickasaw Nation Industries —Albuquerque, NM
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
Technical Support Representative
CVS Health —New Mexico
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
1d
Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —New Mexico
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Sales Representative (New Mexico)
Musco Sports Lighting —Albuquerque, NM
- Mid-level
- 3 years
- Travel
- Profit sharing
- Health insurance
Quick Apply
Territory Sales Manager – Industrial Lubricants (Hobbs, NM)
Schaeffer Oil —Hobbs, NM
- $50,000 - $250,000 a year
- Contract
- Sales
- Mid-level
- Business development
- Flexible schedule
- Referral program
Quick Apply
Customer Service Rep – Healthcare (UMA Grads, Remote)
Concentrix —New Mexico
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Support Representative
boomtime —Albuquerque, NM
- Google Workspace
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Customer Service Rep – Financial (Seasonal, Remote)
Concentrix —New Mexico
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
IT Specialist
New Mexico Courts —Santa Fe, NM
- $66,514.24 - $83,141.76 a year
- Overtime
- Computer Science
- System design
- No experience needed
- Paid parental leave
- Paid holidays
13d
Customer Service Representative
Contact Government Services, LLC —Albuquerque, NM
- $15 - $16 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
National Customer Care Representative I
VITALANT —Santa Fe, NM
- $17.50 - $20.10 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Technical Support Technician
NEW MEXICO HIGHLANDS UNIVERSITY —Las Vegas, NM
- $20.26 an hour
- Weekends as needed
- Classroom
- Computer Science
- Writing skills
IT Technician I
Goodwill Industries of New Mexico —Albuquerque, NM
- From $18.50 an hour
- Full-time
- Clean driving record
- Pass drug screening
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Tier 1 Tech Support (On Site)
Santa Clara Development Corporation —Espanola, NM
- Overtime
- Computer science
- Computer Science
- Sanitation
Quick Apply
1d
Treasury Management Sales Support Representative
First American Bank —Las Cruces, NM
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Senior Oncology Account Specialist - Fort Worth, TX
Ipsen Biopharmaceuticals Inc. —Albuquerque, NM
- $175,000 - $200,000 a year
- Full-time
- 8 years
- Driver's License
- Bachelor's degree
- Commuter assistance
- Disability insurance
Bilingual Technical Customer Support, Ring, Ring
Amazon.com Services LLC —New Mexico
- $17.00 - $27.21 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
- Employee assistance program
- 401(k) matching
1d
Customer Service Representative (CSR)
Premium Roofing —Albuquerque, NM
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
Quick Apply
Outside Sales Reps
Eco Battery —New Mexico
- $75,000 a year
- Full-time
- Remote
- Dealership
- Customer service
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Rio Rancho, NM
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply

I want to receive the latest job alert for technical support representative in new mexico

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support representative jobs near new mexico

Customer Service Representative jobs in Albuquerque, NM

Senior Support Specialist jobs in Albuquerque, NM

IT Technician jobs in Albuquerque, NM

Technical Support jobs in New Mexico

Customer Service Representative jobs in New Mexico

IT Technician jobs in Santa Fe, NM

Sales Representative jobs in Albuquerque, NM

Bottle Service jobs in San Antonio, TX

Customer Service Technician jobs in Matthews, NC

Customer Service Technician jobs in Alexandria, VA

Customer Service Technician jobs in Merced, CA

Sterile Processing Technician jobs in New Hampshire

Child Development Specialist jobs in San Diego, CA

Senior Account Specialist jobs in Nashville, TN

Senior Facilities Manager jobs in New York, NY

Account Manager jobs in Philadelphia, PA

Senior Account Specialist jobs in Providence, RI

Senior Account Specialist jobs in Exton, PA

Territory Sales Manager jobs in New Orleans, LA

Territory Sales Manager jobs in Wichita, KS

User Support Specialist II

Chickasaw Nation Industries -
Albuquerque, NM

Apply Now

Job Details

Full-time

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Ticketing system technical support

Full Job Description

The User Support Specialist II provides information technology services support for the Indian Health Service (IHS) and remote locations. This position works in a team environment to provide first response assistance in resolving desktop and peripheral user support issues.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be a U.S. born or naturalized citizen due to government or federal requirement
Must be able to obtain required government security clearance
Knowledge and understanding of the tools, concepts, practices and procedures related to an IT help desk user support environment
Working knowledge utilizing service desk software tools and applications
Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets
Ability to read and interpret common information systems documents and translate into layman terminology
Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues
Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues
Excellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff)
Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner
Ability to use tact in handling difficult individuals and/or situations
Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support
Highly organized with ability to multitask
Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response
Ability to effectively work both independently and in a team environment for the successful achievement of goals
Ability to lift 25 pounds

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email. Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel.
Conducts all interactions in a professional manner.
Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions.
Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation and follow-up steps.
Occasionally performs onsite installations, and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts.
Performs applications development testing support, and assists with documentation. Helps with user inquiries on how to use applications.
Helps with user training on assigned software applications. Works with established instructional design concepts and guidelines for effective training materials. May work as part of a team to develop a standardized training approach for new employees on required skill sets.
Reviews customer satisfaction survey results and researches tickets, as needed.
Learns new applications and supports new areas, as needed.

EDUCATION / EXPERIENCE

Associates degree in Information Technology or a related field of study, and three (3) years’ of relevant experience in an IT help desk support customer facing environment, or equivalent combination of education / training / experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls. Required to speak and hear. Frequently required to stand on ladders or objects, walk and stoop, kneel, crouch, or crawl under or behind objects. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Minimal risk of electrical shock.

CNI offers a comprehensive benefits package that includes:

Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO) – (11) Federal Holidays
Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

#INDCNI

Apply Now

Refine Your Search

technical support representative jobs in new mexico

User Support Specialist II

Technical Support Representative

Customer Service / Tech Support Rep – Financial (Remote)

Sales Representative (New Mexico)

Territory Sales Manager – Industrial Lubricants (Hobbs, NM)

Customer Service Rep – Healthcare (UMA Grads, Remote)

Support Representative

Customer Service Rep – Financial (Seasonal, Remote)

IT Specialist

Customer Service Representative

National Customer Care Representative I

Technical Support Technician

IT Technician I

Tier 1 Tech Support (On Site)

Treasury Management Sales Support Representative

Senior Oncology Account Specialist - Fort Worth, TX

Bilingual Technical Customer Support, Ring, Ring

Customer Service Representative (CSR)

Outside Sales Reps

Spanish Bilingual Remote Customer Service Representative

I want to receive the latest job alert for technical support representative in new mexico

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected