ADVANCEMENT INFORMATION SYSTEMS (AIS), SYSTEMS ADMINISTRATION, ASSOCIATE DIRECTOR
The AIS, Systems Administration, Associate Director oversees the administration and management of Advancement’s Quest CRM (an Affiniquest CRM built in Salesforce). As a key member of AIS’ Business Analytics Team, this role ensures that the CRM and integrated solutions provide user-friendly, scalable products, and tools to meet and support Advancement’s technical business systems and processes. This role is responsible for the product lifecycle from discovery to delivery and iteration, working closely with internal stakeholders, developers and programmers, the data management team, and business analysts.
Key Performance Indicators for this Role:
1. End user feedback
2. User adoption of product and features
3. Quantifiable efficiencies
REQUIRED EDUCATION AND EXPERIENCE:
1. Bachelor’s degree in computer science or related field. Salesforce certifications such as Administrator, Platform App Builder, or Business Analyst are required.
2. 5+ years’ experience with Salesforce or other enterprise CRM platform utilized in a fundraising or sales environment.
3. Any appropriate combination of relevant education, experience, and/or certifications may be considered.
REQUIRED KNOWLEDGE, SKILLS, ABILITITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:
1. Strong understanding of Salesforce-based CRM capabilities.
2. Strong understanding of software development lifecycles in an agile-leaning, hybrid environment.
3. Experience with platform configuration and customization.
4. Experience leading activities in structured team development projects.
5. Strong communication skills with both technical and non-technical clients.
6. Strong problem-solving, analytical, and strategic communication skills.
PREFERRED QUALIFICATIONS:
1. Master’s degree in information systems, nonprofit management, business administration, or related field
2. Experience in a higher education technology environment, especially with Salesforce
3. Working knowledge of higher education advancement principles, including donor lifecycle, fundraising workflows, gift processing, and constituent engagement
4. Proficiency with tools such as Informatica, Apsona, and/or Tableau for Salesforce
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at
[email protected] .
