If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
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Everyone is focused on serving the customer and we do that by collaborating and supporting each other
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Associates look forward to coming to work each day
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Every associate matters and makes a difference
It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here.
Summary
The Senior Site Manager Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). This position manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop associates, and provides a communication channel between hospital executives and TRIMEDX. The Senior Site Manager Clinical Engineering also directs Joint Commission inspections and ensures that TRIMDEX services are in compliance with regulatory standards.
Responsibilities
Leadership
- Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
- Motivate others through praise, recognition, and rewards.
- Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible.
- Coach and mentor technicians and/or site managers, and supervisors by providing feedback on performance and documentation habits to deliver continuous service excellence.
- Influence change through recommendations, guiding other professionals based on credibility and technical knowledge.
Operations Management
- Manage Service Operations functions, such as service contracts and resources. Review demand labor, demand parts, labor, contracts, labor, and parts.
- Manage work order approval process.
- Manage site KPI’s (PM’s, WOT’s, Alerts, and Regulatory).
- Deliver Quarterly Value Reviews and/or System-level reports or meetings.
- Administer MEMP to key performance measures.
- Answer questions and meet with others to discern the root cause of technological/process problems.
- Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory.
- Develop service strategies while looking for continuous improvement initiatives.
- Provide metrics to TRIMEDX Central Office and work to meet these requirements.
- Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented.
- Provide timely feedback on projects and other requests as assigned.
- Set local strategy to achieve goals operating within set parameters, policies, or management.
- Determine local strategies and execute.
- Champion and lead continuous improvement initiatives. Evaluate site wide metrics root cause and build corrective actions to bring back to the standard. Identifying variances to the norm and making decisions about corrective actions.
- Define and recommend solutions to satisfy issues raised by external customer (System C-suite level), Regular interaction with external customers.
- Use policies as guides and apply sound judgement in day-to-day activities.
- Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions.
Account Management & Development
- Build relationships across a diverse and complex customer base.
- Effectively collaborate with customers and vendors to develop win-win solutions.
- Identify and pursue opportunities for business entry.
- Manage financial performance.
- Define and recommend solutions to satisfy issues raised by external customers (Hospital C-suite level). Ensure regular interaction with external customers.
- Promote opportunities for scope of service expansions.
- Be accountable for long term technical strategic scope of service expansion.
- Engage with the client locally and understand growth opportunities. Provide information and insight into operational leadership, client services and key internal stakeholders as appropriate.
- Choose methods, operate within set parameters (policy or management); use authority to determine local strategies and execute.
General
- May be over one site or multiple sites that are between $10M to $25M in revenue.
- Narrow financial and operational business targets; some strategic but the majority are tactical.
- Hospital system level (i.e., ministry) and standalone.
- May have additional time and material (T&M) sites and/or small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity.
- Financial management profit and loss (P&L) responsibility.
- Leadership: Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
- Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
- Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
- Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
- Travel may be required based on customer or business needs
- All other duties as assigned
Skills and Experience
- Minimum 7 years’ experience managing in a clinical engineering or equivalent environment with proven business acumen and ability to develop others.
- Minimum 3 years of people leadership experience.
- Experience requirements may be waived for successful graduates of the TRIMEDX Clinical Engineering Leadership Program although the preferred path for program graduates is to gain experience as a Site Manager first.
- Ability to manage day-to-day and long-term site operations.
- Ability to lead, motivate, and develop others.
- Ability to perform financial analysis and calculate budgets, revenue, and costs.
- Knowledge of Microsoft Office applications required.
- Strong written, verbal, and presentational communication skills.
- Build relationships across a diverse customer base.
- Must think and manage strategically.
- Provide mentoring to Site Managers, Supervisors and Senior Technicians.
- Preferred path includes prior experience as a Site Manager.
- Process management, identifying variances to the norm and making decisions about immediate corrective action.
Education and Qualifications
- Bachelor's degree in electronics, engineering or technological field or equivalent experience required.
- Technical certification such as A+, CBET, CRES, CLES, or CCE preferred.
- Minimum 7 years’ experience managing in a clinical engineering environment or similar environment with proven business acumen and ability to develop others.
At TRIMEDX, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.
We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.
Visit our website to view our Workplace Culture Commitment , along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.
TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.
Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.
