Guest Service Agent
Stonebridge —Basking Ridge, NJ
- $18 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
9d
Front Desk Agent
Embassy Suites by Hilton - Berkeley Heights —Berkeley Heights, NJ
- $19.00 - $19.50 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Front Desk Agent: Part Time Available AM/PM/Weekends
Hyatt House Morristown —Morristown, NJ
- Part-time
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Hyatt House Parsippany Whippany - Front Desk Agent
Aimbridge Hospitality —Hanover, NJ
- $22.59 an hour
- Temporary
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
Guest Services Agent
Rebel Hotel Company —Iselin, NJ
- $20.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
7d
Front Desk Agent
Holiday Inn South Plainfield-Piscataway —South Plainfield, NJ
- $17.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Experience Agent
Marriott International, Inc —New York, NY
- $31.83 - $42.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Lifestyle Front Desk Agent
Marriott International, Inc —New York, NY
- $32.85 - $43.81 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
12d
Guest Service Agent - The Fifth Avenue Hotel
The Fifth Avenue Hotel —New York, NY
- Up to $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
Front Office Agent
The Beekman —New York, NY
- $32.86 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Front Desk Agent - AC Hotel by Marriott Bridgewater
Briad Hotels | The Briad Group® —Bridgewater, NJ
- $16.50 - $17.00 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
SpringHill Suites Newark Liberty International Air - Front Desk Agent
Aimbridge Hospitality —Newark, NJ
- $22.70 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent
Embassy Suites by Hilton Piscataway Somerset —Piscataway, NJ
- $17.25 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Referral program
Quick Apply
9d
Front Desk Agent
Marriott International, Inc —Jersey City, NJ
- $24.84 - $27.60 an hour
- Weekends as needed
Guest Services Agent
Kimpton Hotels & Restaurants —New York, NY
- $28.50 - $33.35 an hour
- Weekends as needed
- Research
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Sales Associate
Massage Envy —Short Hills, NJ
- $16 - $17 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Agent
Doubletree Newark Penn Station —Newark, NJ
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Ability to lift 25 pounds
Quick Apply
Reservations Agent
The Fifth Avenue Hotel —New York, NY
- Up to $31 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
7d
Guest Service Agent
Residence Inn by Marriott West Orange —West Orange, NJ
- From $18.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
13d
Front Desk Agent
The Heldrich —New Brunswick, NJ
- $21 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- 401(k) matching
Quick Apply

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Guest Service Agent

Stonebridge -
Basking Ridge, NJ

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Job Details

Full-time
$18 an hour
9 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Customer communication
Cash amount verification
Hotel policy compliance
Property management tools
Financial transaction processing
Cash register operations
Records management
Financial record maintenance
Computer skills
Bookkeeping
Customer service problem-solving

Full Job Description

City, State:

Basking Ridge, New Jersey

Title: Guest Service Agent

Location: Basking Ridge, NJ

FLSA: Non-Exempt

Status: Full time

Reports to: Assistant General Manager

Pay Range: $18/hour

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

Greet, register, and assign rooms to guests upon their arrival.

Verify guest credit and establish payment methods for accommodation.

Keep accurate records of room availability and guest accounts using property management systems.

Compute bills, collect payments, and make change for guests.

Perform basic bookkeeping tasks, such as balancing cash accounts.

Issue room keys and provide necessary instructions to bell attendants.

Review accounts and charges with guests during the check-out process.

Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

Transmit and receive guest messages using telephones or switchboards.

Coordinate with housekeeping and maintenance staff to address guest-reported issues.

Make and confirm reservations for guests.

Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

Previous experience in a hotel front desk or guest service role preferred.

Strong customer service and communication skills to interact effectively with guests and staff.

Proficiency in using property management systems and basic office software (e.g., Word, Excel).

Ability to handle cash transactions and perform basic bookkeeping tasks.

Excellent problem-solving abilities to resolve guest issues efficiently.

Strong organizational skills with attention to detail in managing guest reservations and records.

Ability to work independently and follow established hotel policies and procedures.

Work Environment:

Primarily indoor work within the hotel’s front desk and lobby areas.

Requires standing and walking for long periods throughout the shift.

Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).

Flexible schedule required, including availability for evening, weekend, and holiday shifts.

Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-08-10

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Quick Apply

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