Top 2 Hotel front desk supervisor Jobs in New Ulm, Mn

Guest Services Representative - Harmony Inn New Ulm
Harmony Inn New Ulm —New Ulm, MN
- From $16 an hour
- Part-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Guest Services Representative - Overnight
Best Western Plus & Tavern 507 —New Ulm, MN
- Part-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply

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Guest Services Representative - Harmony Inn New Ulm

Harmony Inn New Ulm
New Ulm, MN

Quick Apply

Job Details

Part-time
From $16 an hour

Qualifications

Customer records maintenance
Hotel and accommodations payment processing
Proactive hotel and accommodations guest assistance
Phone communication
Greeting customers
Answering guest questions
Credit card payment processing
Hotel room assignment management
Hospitality Management
Organizational skills
Property management systems (PMS)
Fabric folding
Receptionist experience within hospitality industry
Laundry folding
Hospitality online booking platforms
Hotel daily report preparation
Suggestive selling
Communication skills
Entry level

Full Job Description

Job Title: Guest Services Representative

Job Type: Part-time

Supervisor: General Manager

About us

Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird “Dogma”:

The Bird “Dogma”

1. We Put People First

2. We Dependably Drive Results

3. We Constantly Keep a Positive Attitude

4. We Never Stop Improving, Ever

5. We Relentlessly Solve Problems

Summary

Our Guest Services Representatives (GSR) serve as our guests’ first point of contact and manage all aspects of their accommodation. GSR responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Duties & Responsibilities

Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (contact details, exact dates of their stay etc.)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to guests’ inquiries in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Tending and folding laundry when needed
Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Run night reports from systems

Experience, Skills, and Education

Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred
Experience with a form of property management software is a plus
Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
A strong desire to learn and develop
Customer service attitude
Excellent communication and organizational skills
Degree in hospitality related field is an asset
Willingness to work weekends and holidays
Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.

About Harmony Inn New Ulm

Our hotel gives guests access to some of the area’s most notable destinations that are just minutes away such as the Glockenspiel Bell Tower and Hermann Monument. Schell’s Brewery and Taproom are also a short drive from the hotel so visitors can make time to sip and socialize. Outdoor adventurers will be pleased to find they are so close to Flandrau State Park’s trails for easy hiking or picnicking.

Quick Apply

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hotel front desk supervisor jobs in new ulm, mn