Top 22 Call center manager Jobs in New York, Ny

Telephone Service Center Manager
New York University —New York, NY
- $102,200 - $122,200 a year
- Full-time
- Hybrid work
- HIPAA
- Analysis skills
- University
Director of Call Center Operations, Bureau of Customer Support
Agency DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $98,159 - $112,883 a year
- Full-time
- Doctoral degree
- Mentoring
- 1 year
- Wellness program
- Health insurance
Assistant Manager, Contact Center
Municipal Credit Union —New York, NY
- $75,000 - $94,400 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
Assistant Call Center Manager- (Bilingual Spanish)
New York Psychotherapy and Counseling Center —Bronx, NY
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
14d
Contact Center Transformation - Senior Manager
PwC —New York, NY
- $124,000 - $280,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Contact Center Transformation - Manager
PwC —New York, NY
- $99,000 - $232,000 a year
- Full-time
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
Technical Call Center Team Leader and Project Manager
Technogym —Jersey City, NJ
- $75,000 - $80,000 a year
- 5 years
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Regional Service Manager - Manhattan, NY
Siemens Healthineers —New York, NY
- $149,900 - $206,118 a year
- Full-time
- Bachelor of Science
- Microsoft Office
- Databases
- Disability insurance
- Health insurance
3d
CSX - Manager, Contact Center Transformation
PwC —New York, NY
- $99,000 - $232,000 a year
- Full-time
- Computer Science
- 5 years
- Analysis skills
- Paid holidays
- Health insurance
Customer Service & Collections Manager
Beacon Bank —New York, NY
- $66,669 - $122,975 a year
- 5 years
- Office
- Analysis skills
5d
Contact Center Transformation - Director
PwC —New York, NY
- $155,000 - $410,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Solutions Product Manager - Agentforce Operations for Financial Services
Salesforce —New York, NY
- $148,500 - $223,900 a year
- Full-time
- 5 years
- Continuous improvement
- Product management
- Paid parental leave
- Disability insurance
Customer Experience & Service Transformation Management Advisory Consultant
Logic —New York, NY
- $59,100 - $205,800 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Manager, Financial Planning & Analysis, Payments & Customer Service
Spotify —New York, NY
- $117,677 - $168,111 a year
- Office
- SQL
- Senior level
- Paid parental leave
- Paid holidays
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —New York, NY
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
14d
Product Manager - Digital & Treasury Services
Amalgamated Bank of NY —New York, NY
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Call Center Supervisor
NORTH JERSEY FEDERAL CREDIT UNION, INC. —Totowa, NJ
- $54,080 - $62,400 a year
- Full-time
- Spanish
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Sales Director - Contact Center/CX/BPO - Insurance Vertical (REMOTE ROLE)
NTT Ltd —New York, NY
- $155,290 - $287,574 a year
- Full-time
- 5 years
- Contracts
- Senior level

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call center manager jobs near new york, ny

Telephone Service Center Manager

New York University -
New York, NY

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Job Details

Full-time
$102,200 - $122,200 a year

Qualifications

Statistics
Healthcare staff management
Commercial insurance knowledge
Managed care
Managing teams in a customer support role
Policy & process development
Customer service training (staff training program)
Bachelor's degree
Telephone systems
Budget management in healthcare
Business operations
Call center management
Policy Development
Professional development training
Operational budget management
Analytics

Full Job Description

Position Summary: The manager of the Telephone Service Center is responsible for the Strategic Planning and execution of all Telephone Service Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer (patients, students, etc.) experience. Strategic emphasis is on patient customer care, quality management, workforce planning, recruiting, coaching, and training. Performance metrics include call efficiency, low abandonment rate, high recall acceptance rates, staffing utilization, and low call handling time. A commitment to excellence demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills and morale. The manager effectively manages the Telephone Service Centers ability to provide high quality services while meeting Service Level Agreements (SLA), improving call performance, increased use of resources and adaptation of new techniques to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall college operational targets as well as the daily business decisions. The manager of the Telephone Service Center executes the vision for the operation insuring the Call Center meets customer and organization needs. The manager will continuously engage in leading and inspiring the team in developing and documenting best practices in the performance of all duties and responsibilities. Qualifications: Required Education:
Bachelor's Degree

Required Experience:
5+ years progressively responsible professional level experience leading Telephone Service Center operations including developing policies and procedures, managing budget and staff training or an equivalent combination or education and experience. Must have clinical, dental, of medical background.

Required Skills, Knowledge and Abilities:
Effective planning, statistical and analytical skills, communication and project management skills. Proven ability to develop and implement policies and procedures. Comprehensive knowledge of regulations governing Article 28, managed care and commercial insurance plans.

Preferred Skills, Knowledge and Abilities:
Knowledge of Medicaid and HIPAA including administrative best practices in dental or in a healthcare environment.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $102,200.00 to USD $122,200.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

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Refine Your Search

call center manager jobs in new york, ny

Telephone Service Center Manager

Director of Call Center Operations, Bureau of Customer Support

Assistant Manager, Contact Center

Call Center Manager

Assistant Call Center Manager- (Bilingual Spanish)

Contact Center Transformation - Senior Manager

Contact Center Transformation - Manager

Technical Call Center Team Leader and Project Manager

Regional Service Manager - Manhattan, NY

CSX - Manager, Contact Center Transformation

Customer Service & Collections Manager

Contact Center Transformation - Director

Customer Service/Call Center Manager

Solutions Product Manager - Agentforce Operations for Financial Services

Customer Experience & Service Transformation Management Advisory Consultant

Manager, Financial Planning & Analysis, Payments & Customer Service

Customer Experience & Service Transformation Management Advisory Consultant

Product Manager - Digital & Treasury Services

Call Center Supervisor

Sales Director - Contact Center/CX/BPO - Insurance Vertical (REMOTE ROLE)

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