Supervisor, Customer Contact
National Grid —Brooklyn, NY
- $85,000 - $99,000 a year
- Day shift
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
9h
Call Center Manager
DEPARTMENT OF FINANCE —Manhattan, NY
- $81,144 - $101,791 a year
- Full-time
- High school
- Mid-level
- Administrative experience
- Work from home
- Loan forgiveness
17h
Customer Service Assistant Manager
K&L Wine Merchants —New York, NY
- $75,000 - $78,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
9h
Manager, Quality Assurance
1199SEIU Family of Funds —New York, NY
- $104,500 - $130,600 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Assistant Manager, Contact Center
Municipal Credit Union —New York, NY
- $75,000 - $94,400 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
Technical Call Center Team Leader and Project Manager
Technogym —Jersey City, NJ
- $75,000 - $80,000 a year
- 5 years
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Manager, Customer Relations
CarnegieHall —New York, NY
- $66,300 - $69,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
Quick Apply
Telesales and Recovery Manager
MetroPlusHealth —New York, NY
- $130,000 - $142,074 a year
- Weekends as needed
- 5 years
- Mid-level
- Administrative experience
Quick Apply
Assistant Coordinating Manager, Specialty Access Improvement Team (SAIT)
NYC Health + Hospitals —New York, NY
- $55,105 a year
- Online Application
- Bilingual
- Mid-level
- Administrative experience
- Commuter assistance
- Paid holidays
Customer Service & Collections Manager
Beacon Bank —New York, NY
- $66,669 - $122,975 a year
- 5 years
- Office
- Analysis skills
9d
Sheen Center For Thought and Culture – On-Call House Manager
Archdiocese of New York —New York, NY
- $22 an hour
- Overtime
- CPR Certification
- Management
- ServSafe
Call Center Supervisor
SPS North America —New York, NY
- $24 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
Supervisor, Patient Support - Afford Svcs
ConnectiveRx —Whippany, NJ
- $54,700 - $77,800 a year
- Full-time
- Marketing
- Word processing
- Mid-level
- Disability insurance
- Health insurance
6d
Telesales and Recovery Manager
MetroPlus Health Plan —New York, NY
- $130,000 - $142,074 a year
- Weekends as needed
- Management
- 5 years
- Office
Non-Clinical Case Manager (Patient Support Program) FTC
Atlantis Health —Summit, NJ
- Full-time
- Remote
- Spanish
- Nursing
- Microsoft Excel
- Vision insurance
Quick Apply
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Customer Service
Barnes & Noble, Inc. —Clifton, NJ
- $55,000 - $65,000 a year
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
14d
Telemarketing / Outbound Sales Manager
Schneps Services LLC —Bronx, NY
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Corporate Vice President - Manager, Agent Support Operations
New York Life —New York, NY
- $133,000 - $190,000 a year
- Hybrid work
- 8 years
- Senior level
- Leadership
- Loan repayment program
- Adoption assistance

I want to receive the latest job alert for call center supervisor in new york, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center supervisor jobs near new york, ny

Technical Support Supervisor jobs in Whippany, NJ

Product Manager jobs in Brooklyn, NY

Customer Relations Manager jobs in New York, NY

Case Manager jobs in New York, NY

Call Center Manager jobs in Union, NJ

Quality Assurance Manager jobs in New York, NY

Contact Center Engineer jobs in New York, NY

Customer Service Manager jobs in New York, NY

Assistant Coordinator jobs in New York, NY

Customer Service Representative jobs in Clifton, NJ

Call Center Supervisor jobs in New York, NY

Vice President Of Operations jobs in New York, NY

Call Center Manager jobs in New York, NY

Operations Supervisor jobs in Charlotte, NC

Technical Support Supervisor jobs in Abbott Park, IL

Technical Support Supervisor jobs in Burlington, MA

Chat Support Remote jobs in Fort Lauderdale, FL

Technical Support Supervisor jobs in Portland, OR

Chat Support jobs in Portland, OR

Product Manager jobs in Exton, PA

Supervisor, Customer Contact

National Grid -
Brooklyn, NY

Apply Now

Job Details

$85,000 - $99,000 a year
9 hours ago

Benefits

Opportunities for advancement

Qualifications

Managing teams in a customer support role
Direct client contact
Frontline customer support management
Call center management

Full Job Description

Team

Customer Experience and Marketing

Business Unit

New England Jurisdiction

Requisition No.

10795

City

Brooklyn, US, 11217

Date posted

20 August 2026

Supervisor, Customer Contact

National Grid is hiring a Supervisor for our Customer Contact department in Brooklyn, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid is looking for an experienced Supervisor to fill an important role on the management team of our New York City Customer Contact Center. The chosen candidate will assist in hiring, training, developing, and managing performance of customer service agents. This position will have assigned team members and will support the overall operation in a leadership capacity in collaboration with the rest of the management team.

Key Accountabilities

Assist with recruiting and on-boarding of new customer service team members.
Actively manage team performance to ensure that work is carried out efficiently and effectively, with documented periodic reporting on corrective action and disciplinary proceedings.
Develop a positive work environment by providing motivation, participation and opportunities for employee engagement to improve service quality.
Execute plans and organize resources to make appropriate arrangements ensuring that work is carried out efficiently, and in line with relevant performance targets and policies.
Monitor and respond to all key performance indicators to ensure team-wide outcomes.
Periodically coach team members to meet expectations and ensure employees are complying with performance standards set by management.
Perform periodic compliance audits of system transactions.
This position requires shift flexibility. Ability to work any shift, day of the week, including holidays, is a must.

Qualifications

Demonstrated supervisory experience (minimum three years) leading teams in a fast-paced customer service call center environment is required.
Bachelor’s or Associate’s Degree in a customer-related field preferred.
Proficiency in software such as Microsoft Office (Outlook, Excel, and Word) preferred
Proven success servicing customers in a remote working environment.
Spanish language competency preferred.
Proven analytical problem-solving skills.

Salary

$85,000 - $99,000 per year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

Apply Now

Refine Your Search

call center supervisor jobs in new york, ny

Supervisor, Customer Contact

Call Center Manager

Customer Service Assistant Manager

Manager, Quality Assurance

Assistant Manager, Contact Center

Call Center Manager

Technical Call Center Team Leader and Project Manager

Manager, Customer Relations

Telesales and Recovery Manager

Assistant Coordinating Manager, Specialty Access Improvement Team (SAIT)

Customer Service & Collections Manager

Sheen Center For Thought and Culture – On-Call House Manager

Call Center Supervisor

Supervisor, Patient Support - Afford Svcs

Telesales and Recovery Manager

Non-Clinical Case Manager (Patient Support Program) FTC

Customer Service/Call Center Manager

Supervisor, Customer Service

Telemarketing / Outbound Sales Manager

Corporate Vice President - Manager, Agent Support Operations

I want to receive the latest job alert for call center supervisor in new york, ny

Related Searches

Explore jobs in more locations

Supervisor, Customer Contact

Job Purpose

Key Accountabilities

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected