Top 85 Computer service manager Jobs in New York, Ny

IT Service Management Senior Manager
New York University —New York, NY
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Manager, IT Service Desk
Municipal Credit Union —New York, NY
- $93,200 - $155,790 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Service Desk Team Lead
AlixPartners —New York, NY
- $110,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- English
- Health insurance
- Dental insurance
Director, End User Services
Compass Pathways —New York, NY
- $210,000 - $260,000 a year
- Remote
- 8 years
- Bachelor's degree
- SharePoint
Quick Apply
IT Service Operations Manager
Baldor Specialty Foods —Bronx, NY
- $105,000 - $120,000 a year
- Weekends as needed
- Azure
- Computer Science
- 5 years
- Commuter assistance
- Paid holidays
Quick Apply
12d
Manager of Customer IT Services (Hybrid - NYC)
Clinical Health Network —New York, NY
- $86,400 - $129,600 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
IT Support & Field Technician - Minimum 3 Years Recent IT Exp Required
Confidential —Clifton, NJ
- From $22 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Financial Services Cybersecurity Internal Audit Manager
Crowe —New York, NY
- $104,500 - $213,800 a year
- Full-time
- 3 years
- Bachelor's degree
- US work authorization
Quick Apply
Manager, Information Assurance Services
Aprio —New York, NY
- $110,000 - $176,000 a year
- Full-time
- Remote
- Sales
- HIPAA
- Recruiting
- Profit sharing
- Wellness program
Staff Product Manager, AGSE Service
AeroVect —New York, NY
- $162,000 - $202,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Product Manager - Global Employer Services Technology Center
Deloitte —New York, NY
- $110,700 - $226,125 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- CPA
IT Service Delivery Program Manager
ZT Systems —Secaucus, NJ
- $123,250 - $150,000 a year
- Full-time
- Computer Science
- 5 years
- Senior level
- Paid holidays
- Disability insurance
Data Engineer, Product Analytics (University Grad)
Meta —New York, NY
- $99,008 - $139,000 a year
- Computer science
- Computer Science
- System design
Technical Support Specialist
SLR Consulting —New York, NY
- $80,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health savings account
- Paid holidays
Customer Experience & Service Transformation Advisory Manager
Accenture —New York, NY
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Delivery Practice Manager, A2C, Professional Services Early Career
Amazon Web Services, Inc. —New York, NY
- $169,000 - $228,600 a year
- Full-time
- Oracle
- Computer Science
- Office
- AD&D insurance
- Health insurance
3d
Senior Manager, Service Engineering
LSEG (London Stock Exchange Group) —New York, NY
- $114,200 - $190,400 a year
- Full-time
- Azure
- Computer Science
- AWS
- Commuter assistance
- Health insurance
12d
Delivery Practice Manager - Application Modernization, AWS Professional Services
Amazon Web Services, Inc. —New York, NY
- $169,000 - $228,600 a year
- Full-time
- Computer Science
- Customer service
- 3 years
- AD&D insurance
- Health insurance
Manager - Service Management (Change Management Leader)
Citizens Financial Group —Iselin, NJ
- $150,000 - $190,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Manager, Analytics Services
Komodo Health —New York, NY
- $175,000 - $195,000 a year
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply

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computer service manager jobs near new york, ny

IT Service Management Senior Manager

New York University -
New York, NY

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Job Details

Full-time
$130,000 - $150,000 a year

Qualifications

Service agreement management
Team leadership
Incident management software
Process design
Managing IT teams
Software administration
IT infrastructure
Policy & process development
Bachelor's degree
Computer networking
ServiceNow
Problem management
ITIL implementation
IT department experience

Full Job Description

Position Summary: The Global Service Management and User Success (GSM-US) organization reflects NYU IT’s deep commitment to users and their success. It focuses on delivering excellent, consistent, and cost-effective services to NYU’s global community. The IT Service Management (ITSM) Manager establishes, promotes, maintains, and optimizes IT service management processes/controls (i.e. Incident/Request, Problem, Change, Knowledge, configuration management, continuous service improvement, etc.) to deliver NYU IT’s services to meet business objectives efficiently, effectively, and reliably. Serve as a subject matter expert on service matters for internal project teams. Participate in the design and implementation of IT services. Manage and optimize existing ITSM processes such as service catalog management, data certification, ITSM maturity assessment, configuration management, problem management, service asset and change management, and service level management. Adapt additional ITSM processes to NYU IT as necessary as the organization matures such as continual improvement, service review, service asset, and configuration management. Build and maintain strong relationships with internal stakeholders across various schools and units. Qualifications: Required Education:
Bachelor's Degree in Information Technology, Computer Science, or a related field.

Required Experience:
5+ years of combined IT industry experience in service management. Experience with the application of ITIL lifecycle best practices to change, incident, and problem management process development and service design. Proven experience in implementing and managing ITIL-based processes and frameworks. Strong technical background with experience in IT infrastructure, networking, and systems administration.

Preferred Experience:
Experience with IT service management in a higher education IT environment. Familiarity with business analyst and project management methodologies and processes, preferably in an IT and/or higher education environment. Experience presenting for medium to large groups, for both technical and non-technical audiences, and for all levels up to and including senior management.

Required Skills, Knowledge and Abilities:
Demonstrated ability to develop service and operational level agreements. Excellent verbal and written communication skills; ability to convey information in a clear and concise manner. Demonstrated fluency in using ServiceNow for service catalog, CMDB, change, incident, problem, knowledge management, and/or metrics reporting. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Proficiency in ITSM tools and software (e.g., ServiceNow). Ability to work in a fast-paced, multinational, dynamic environment and handle multiple priorities.Exceptional verbal and written communication skills and interpersonal skills.

Preferred Skills, Knowledge and Abilities:
Intermediate-level ITIL training in one or more of the following ITIL Lifecycle modules: Service Operations, Service Transition, Service Design, Continual Service Improvement, and Service Strategy. Or alternatively, additional ITIL 4 practitioner/specialist tracks.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $130,000.00 to USD $150,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

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Refine Your Search

computer service manager jobs in new york, ny

IT Service Management Senior Manager

Manager, IT Service Desk

IT Service Desk Team Lead

Director, End User Services

IT Service Operations Manager

Manager of Customer IT Services (Hybrid - NYC)

IT Support & Field Technician - Minimum 3 Years Recent IT Exp Required

Financial Services Cybersecurity Internal Audit Manager

Manager, Information Assurance Services

Staff Product Manager, AGSE Service

Product Manager - Global Employer Services Technology Center

IT Service Delivery Program Manager

Data Engineer, Product Analytics (University Grad)

Technical Support Specialist

Customer Experience & Service Transformation Advisory Manager

Delivery Practice Manager, A2C, Professional Services Early Career

Senior Manager, Service Engineering

Delivery Practice Manager - Application Modernization, AWS Professional Services

Manager - Service Management (Change Management Leader)

Manager, Analytics Services

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