Top 7549 Computer services support manager Jobs in New York, Ny

ITSM Manager
Starr Companies —New York, NY
- $160,000 - $185,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager, IT Support
Anthropic —New York, NY
- $230,000 - $265,000 a year
- On call
- Hybrid work
- 7 years
- Office
- Bachelor's degree
- Parental leave
- Flexible schedule
11d
Office Administration
Agency DEPARTMENT OF TRANSPORTATION —New York, NY
- $62,868 - $97,593 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Loan forgiveness
Regional IT Support Manager
Akin —New York, NY
- $120,000 - $170,000 a year
- Full-time
- 5 years
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Computer Support Technician II
New York University —New York, NY
- $38.10 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
Computer Associate (Operations), Level III
POLICE DEPARTMENT —New York, NY
- $85,250 - $130,282 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
12d
Service Desk Technician
Agency DEPT OF ENVIRONMENT PROTECTION —Queens, NY
- $71,577 - $105,156 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Loan forgiveness
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Service Desk Technician
OFFICE OF CRIMINAL JUSTICE —Manhattan, NY
- $68,213 - $80,000 a year
- Multiple hires
- Mid-level
- Office
- High school diploma or GED
- Loan forgiveness
10d
MISA IT Operations Assistant Manager
Marubeni-Itochu Steel America Inc. —New York, NY
- $95,000 - $110,000 a year
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Travel reimbursement
- Health savings account
Sr. Manager DTC Operations & Support
Ralph Lauren —New York, NY
- $150,550 - $165,000 a year
- Online Application
- Computer Science
- 5 years
- Bachelor's degree
14d
Executive Desktop Support Associate
Fortress Investment Group LLC —New York, NY
- $150,000 - $160,000 a year
- Full-time
- Computer science
- Computer Science
- System design
- 401(k)
Case Manager
Columbia University —New York, NY
- $80,000 - $88,000 a year
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- Mid-level
Senior Manager Program Support
Metropolitan Transportation Authority —New York, NY
- $98,781 - $123,476 a year
- Weekends as needed
- 7 years
- Microsoft Outlook
- Computer Science
- Commuter assistance
- Paid holidays
10d
Assistant Operations Manager
NYU Langone Health —New York, NY
- $70,481.60 - $121,580.64 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Wellness program
Lead Technician - Corporate Services
NYU Langone Health —New York, NY
- $101,493.51 - $115,951.87 a year
- Weekends as needed
- Hospital
- Bachelor of Science
- Mid-level
- Wellness program
Assistant Property Manager (CRE)
Cushman & Wakefield —New York, NY
- $40.87 - $48.08 an hour
- Full-time
- Mid-level
- Office
- Ability to climb stairs
- Health savings account
- Disability insurance
Quick Apply
10d
Executive Support Engineer
Millennium Management —New York, NY
- $175,000 - $250,000 a year
- On call
- Microsoft Outlook
- Computer Science
- 5 years
Product Support Manager
Public Health Solutions —Long Island City, NY
- $125,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Java
- 403(b) matching
- Commuter assistance
Quick Apply
IT Operations Support
CONSUMER AND WORKER PROTECTION —New York, NY
- $89,048 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Work from home
- Loan forgiveness

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ITSM Manager

Starr Companies -
New York, NY

Quick Apply

Job Details

Full-time
$160,000 - $185,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Computer science
System administration
Computer Science
Enterprise software
Configuration management
Process improvement
Bachelor's degree
ServiceNow
ITIL implementation
Project stakeholder communication
Stakeholder relationship building
Stakeholder management

Full Job Description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

ITSM Manager

Job Summary

The IT Service Management (ITSM) Manager is responsible for leading the organization’s ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap, governs ITSM processes, and leads a team and partners responsible for platform configuration, adoption, and ongoing improvement.

Key Responsibilities

Lead the design, implementation, and optimization of ITSM processes  using Service Now platform (Incident, Problem, Change, Request, and Configuration Management). 
Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades.
Manage and develop the ITSM / ServiceNow team and oversee vendor partners.
Build ITSM practices  using Service Now plarform to improve our user experience from a delivery of services they receive\request to ultimately empower them towards self-service. Providing them with multiple channels of communication to our platform. Ex. MS teams, Email, Phone, Portal. 
Drive automation and integration between ITSM tools and other enterprise systems. Ex. Workday, Intune, Systrack, Solarwinds. 
Own configuration, administration, and support of the ServiceNow platform;
Partner with business and IT stakeholders to define requirements, drive adoption, and gather feedback for continual service improvement.
Develop actionable dashboards, SLA/KPI metrics, and performance reports leveraging ServiceNow’s reporting capabilities.
Ensure ITSM practices and documentation support regulatory, security, and audit requirements

Required Qualifications

Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.
Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.
Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.
Strong understanding of ITIL principles and service management best practices.
Experience leading teams and/or vendors delivering ITSM and ServiceNow services.
Strong stakeholder management, communication, and leadership skills.

Preferred Qualifications

ITIL v4 certification.
ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
Experience deploying or scaling ServiceNow in a global or multinational organization.
Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Pay: $160,000.00 - $185,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

computer services support manager jobs in new york, ny

ITSM Manager

Manager, IT Support

Office Administration

Regional IT Support Manager

Computer Support Technician II

Computer Associate (Operations), Level III

Service Desk Technician

Customer Support Team Manager

Service Desk Technician

MISA IT Operations Assistant Manager

Sr. Manager DTC Operations & Support

Executive Desktop Support Associate

Case Manager

Senior Manager Program Support

Assistant Operations Manager

Lead Technician - Corporate Services

Assistant Property Manager (CRE)

Executive Support Engineer

Product Support Manager

IT Operations Support

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