Top 3530 Consumer insights Jobs in New York, Ny

E-Commerce Operations & Customer Experience Specialist
Bond No. 9 New York —New York, NY
- $75,000 a year
- Full-time
- Spanish
- Merchandising
- Mid-level
Quick Apply
Consumer Equity Research Associate/ Vice President
Selby Jennings —New York, NY
- $140,000 - $175,000 a year
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Lead Researcher, Cultural & Consumer Insights
Hinge —New York, NY
- $207,000 - $254,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Doctor of Philosophy
- Paid parental leave
- Parental leave
Freelance Insights Manager
1000heads —New York, NY
- $300 - $400 a day
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Senior Manager, Consumer Insights
Harry's —New York, NY
- $147,500 - $160,000 a year
- 7 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Manager, Consumer Insights
Tapestry Inc —New York, NY
- $120,000 - $130,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Research Associate/Junior Consultant
Corporate Insight —New York, NY
- From $67,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
eCommerce Insights Analyst
Ralph Lauren —New York, NY
- $68,200 - $88,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Director, Consumer Insights
News Corp —New York, NY
- $180,000 - $205,000 a year
- Email
- Hybrid work
- 11+ years
- Office
- Senior level
- Paid parental leave
- Health insurance
Head of YouTube Primary Research and Insights
YouTube —New York, NY
- $230,000 - $320,000 a year
- Full-time
- Management
- Computer Science
- 5 years
Sr. Manager, Consumer Insights
Tory Burch —New York, NY
- $135,000 - $170,000 a year
- Full-time
- 6 years
- Fair chance
- Senior level
- Employee discount
Sr Data Analyst
Crossmedia —New York, NY
- $75,000 - $95,000 a year
- Hybrid work
- Office
- Budgeting
- Senior level
- Paid parental leave
- Tuition reimbursement
9d
Senior Associate, Consumer Communications
Ro —New York, NY
- $91,800 - $111,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health insurance
Quick Apply
VP, Consumer Insights & Content Analytics
Overtime —Brooklyn, NY
- $190,000 - $200,000 a year
- Hybrid work
- Office
- Senior level
- Leadership
- Health insurance
- Paid time off
5d
Analyst, Revenue Insights & Analytics
NBCUniversal —New York, NY
- $70,000 - $80,000 a year
- Email
- Hybrid work
- 18 years or older
- Salesforce
- Mid-level
- Health insurance
- Dental insurance
6h
Equity research analyst - Consumer Sector
Capital Fund Management —New York, NY
- $180,000 - $220,000 a year
- Mid-level
- Office
- Bachelor's degree
Associate Director, Research & Insights
Dotdash Meredith —New York, NY
- $105,000 - $125,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
- Commuter assistance
- Paid parental leave
Consumer Scientist
Mondelēz International —East Hanover, NJ
- $69,300 - $95,315 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Writing skills
- English
- Paid holidays
- Disability insurance
Research Analyst
iHeartMedia, Inc. —New York, NY
- $21.15 - $26.44 an hour
- Online Application
- Hybrid work
- Office
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Consumer Group Expert Services Operations - Insights & Analytics
Intuit —New York, NY
- $131,500 - $199,500 a year
- 5 years
- Senior level
5d

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consumer insights jobs near new york, ny

E-Commerce Operations & Customer Experience Specialist

Bond No. 9 New York -
New York, NY

Quick Apply

Job Details

Full-time
$75,000 a year

Qualifications

Customer returns handling

Full Job Description

Job Overview

About Bond No. 9:

For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city: New York. Bond No. 9, headquartered at 9 Bond Street in NoHo, celebrates the city with women’s, men’s, and unisex eaux de parfum. Our dual mission is to restore artistry to perfumery and to mark every New York neighborhood with a scent of its own.

We are seeking a digitally driven, detail-oriented, and customer-focused individual to join our team as a Customer Service & E-Commerce Specialist, supporting our direct-to-consumer business and ensuring an exceptional client experience.

Key Responsibilities:

Customer Service & Client Experience:

Monitor, listen, and respond to customer inquiries via phone, email, and chat, maintaining the Bond No. 9 tone of voice.
Escalate inquiries when necessary and provide feedback to improve service processes.
Manage eCommerce returns and exchanges, ensuring warehouse processing and timely refunds.
Partner with retail and warehouse teams on order fulfillment and omnichannel initiatives.
Track customer satisfaction and provide insights to drive process improvements.
Assist in mapping the post-purchase journey and testing initiatives to enhance the client experience.

E-Commerce Operations & Merchandising:

Maintain and update the DTC product catalog, including product pages, banners, offers, and content in line with brand guidelines and launch calendars.
Support new product launches, promotions, and sampling initiatives (e.g., GWP, bundles, exclusive offers).
Monitor product availability, coordinate stock updates, and ensure site accuracy.
Partner with marketing, creative, and HQ teams to optimize imagery, copy, and SEO.
Assist with A/B testing and site personalization initiatives to improve conversion and engagement.

Performance Tracking & Analytics:

Compile and analyze performance reports covering sales, orders, traffic, and conversion KPIs.
Maintain campaign and content trackers to assess promotional effectiveness and identify optimization opportunities.
Track competitive activity and provide insights to inform business strategy.

Skills & Experience:

3+ years of experience in customer service and eCommerce operations, preferably in luxury beauty or fragrance.
Strong interpersonal skills and a positive, proactive attitude.
Highly organized, analytical, and detail-oriented.
Knowledge of eCommerce platforms, digital marketing, and CRM systems.
Proficient in MS Excel, PowerPoint, and Word.
Spanish-speaking a plus.
Entrepreneurial mindset with a passion for luxury fragrances, eCommerce innovation, and delivering exceptional client experiences.

Why Bond No. 9?

Join a pioneering fragrance brand rooted in New York’s culture and creativity.
Work closely with a passionate, collaborative team in a fast-paced, luxury environment.
Be part of shaping our customers’ online journey and representing iconic fragrances worldwide.

Pay: $75,000.00 per year

Application Question(s):

How many years of work experience do you have with Microsoft Excel?
How many years of work experience do you have with Microsoft PowerPoint?

Experience:

Beauty, Cosmetics, or Fragrance: 1 year (Required)

Location:

New York, NY 10012 (Preferred)

Ability to Commute:

New York, NY 10012 (Required)

Work Location: In person

Quick Apply

Refine Your Search

consumer insights jobs in new york, ny

E-Commerce Operations & Customer Experience Specialist

Consumer Equity Research Associate/ Vice President

Lead Researcher, Cultural & Consumer Insights

Freelance Insights Manager

Senior Manager, Consumer Insights

Manager, Consumer Insights

Research Associate/Junior Consultant

eCommerce Insights Analyst

Director, Consumer Insights

Head of YouTube Primary Research and Insights

Sr. Manager, Consumer Insights

Sr Data Analyst

Senior Associate, Consumer Communications

VP, Consumer Insights & Content Analytics

Analyst, Revenue Insights & Analytics

Equity research analyst - Consumer Sector

Associate Director, Research & Insights

Consumer Scientist

Research Analyst

Consumer Group Expert Services Operations - Insights & Analytics

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