Top 1800 Customer advocate Jobs in New York, Ny

Behavioral Health Care Manager
MetroPlusHealth —New York, NY
- $82,000 - $83,000 a year
- Hybrid work
- Bilingual
- LMFT
- Addiction Medicine
Quick Apply
Progyny Care Advocate
Progyny, Inc —New York, NY
- $28 - $40 an hour
- Email
- Mid-level
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
CASE MANAGER
Callen-Lorde Community Health Center —New York, NY
- $28 an hour
- Full-time
- Hybrid work
- Customer service
- Mid-level
- High school diploma or GED
- Commuter assistance
- Disability insurance
Quick Apply
Customer Operations Associate
Outset —Manhattan, NY
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Temp Market Week Receptionist
David Yurman Enterprises LLC —New York, NY
- $25 - $27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
PEER SPECIALIST
BronxCare Health System —Bronx, NY
- $30.50 - $31.07 an hour
- Full-time
- High school diploma or GED
- Children
- Entry level
Helpline Coordinator
COMMUNITY SERVICE SOCIETY OF NEW YORK —New York, NY
- $75,196 a year
- Full-time
- Hybrid work
- Spanish
- Experience working with individuals with disabilities
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Peer Advocate
Lenox Hill Neighborhood House —New York, NY
- $28.60 an hour
- Part-time
- Spanish
- Psychiatry
- Writing skills
- Loan forgiveness
- Food provided
Quick Apply
PATIENT NAVIGATOR - SCL
Callen-Lorde Community Health Center —New York, NY
- $28 an hour
- Full-time
- Customer service
- Bachelor of Science
- Bachelor's degree
- Commuter assistance
- Disability insurance
Quick Apply
Room Attendant Sub
Kimpton Hotels & Restaurants —New York, NY
- $32.06 - $42.62 an hour
- Hotel
- High school diploma or GED
- 1 year
Quick Apply
PATIENT CARE ASSOCIATE
Callen-Lorde Community Health Center —New York, NY
- $25 an hour
- Full-time
- High school diploma or GED
- Cleaning
- In-person
- Commuter assistance
- Disability insurance
Quick Apply
2d
PATIENT NAVIGATOR - CCR
Callen-Lorde Community Health Center —Brooklyn, NY
- $28 an hour
- Full-time
- Hybrid work
- CPR Certification
- Customer service
- High school diploma or GED
- Commuter assistance
- Disability insurance
Quick Apply
Customer Success Manager
Whatnot —New York, NY
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Care Coordinator - (ABA Services)
Proud Moments —New York, NY
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
NYC: Customer Support Manager
New York Pilates —New York, NY
- $110,000 - $130,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Store discount
- Health insurance
Associate Customer Success Management
Censis —New York, NY
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
Program Assistant (Overnight)
Lenox Hill Neighborhood House —New York, NY
- $52,050 a year
- Weekends as needed
- Background check
- Serving
- Spanish
- Paid parental leave
- Health insurance
Quick Apply
Tele-Organizer - Make phone calls to grow the labor movement
SEIUCC LLC —New York, NY
- $23.81 an hour
- Part-time
- Sales
- Computer literacy
- Organizational skills
Quick Apply
6d
Patient Coordinator - Physical Therapy Office
Body Harmony Physical Therapy —New York, NY
- From $25 an hour
- Part-time
- Private practice
- Physical & Rehabilitation Medicine
- HIPAA
Quick Apply
Customer Service Representative
CONSUMER AND WORKER PROTECTION —New York, NY
- $38,173 - $45,149 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Work from home
- Loan forgiveness

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customer advocate jobs near new york, ny

Behavioral Health Care Manager

MetroPlusHealth -
New York, NY

Quick Apply

Job Details

$82,000 - $83,000 a year

Qualifications

Behavioral health hospital experience
Managed care
Managed care organization experience
Master's degree
Mental health facility experience
Substance abuse
Video conferences (communication methods)
Experience working with individuals with substance use disorders
Managing patients as a clinical case manager

Full Job Description

Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview:
The Behavioral Health Care Manager develops, facilitates, and communicates a plan of care in partnership with the member, their assigned Health Home, primary caregiver, the primary and attending physicians, and various Behavioral Health and/or Substance Use Disorder providers. This position collaborates with the aforementioned parties to assess, plan, facilitate, and advocate for options and services to meet a member’s behavioral health needs through communication and available resources.

Work Shifts

9:00 AM - 5:00 PM

Duties & Responsibilities

Clinically assess members for acute behavioral and physical health needs. Generating referrals to providers, community-based resources, and appropriate services and other resources to assist in goal achievement.
Expected to meet with members in their homes, shelters, other residential settings, at community agencies, hospital inpatient units and/or day hospital programs.
Conduct initial and ongoing Behavioral Health clinical assessments.
Develop a formal plan of care for all services needed for the member.
Notify physicians for any changes in member's plan of care. Follow up with assigned nurses for clinical updates to plans of care.
Document IDT care coordination notes between both internal MetroPlusHealth staff and external BH providers and caregivers.
Attend and prepare for bi-Weekly Interdisciplinary Care Team (ICT) meetings which will feature newly enrolled, frequently admitted, high utilizing at risk members.Assist members with the coordination of services from various settings as appropriate. Including facilitating discharge from acute setting and alternate settings. Provides Care Coordination throughout the continuum of care.
Optimizes both the quality of care and the quality of life for the MetroPlusHealth members.
Assist providers with achieving pay for performance goals and examine the feasibility of Value Based Payment with high volume providers for Mainstream Medicaid.
Educate providers on medication and treatment compliance while also promoting the use of Long Acting Injectables.
Enlist existing provider network in promoting first episode psychosis treatment.
Documents in a comprehensive manner to ensure that all goals, interventions, and care coordination activities for each member in DCMS system, and other applicable software programs, are complaint with professional standards and regulatory guidelines.
Evaluate housing needs appropriately and assist with housing application process. Collaborating timely with MetroPlusHeatlh internal housing team for supportive assistance.
Contributes to MetroPlusHealth corporate goals through ongoing execution of member care plans and member goal achievement.
Performs other appropriate Behavioral Health Departmental duties and participates in other special projects as assigned, including, but not limited to, audit review and preparation, quality improvement, community health education, facility/provider relations and marketing activities.

Minimum Qualifications

Master’s Degree in healthcare or related field required
3-5 years of Behavioral Health (Serious Mental Illness & Substance Use Disorder) experience, preferably in a Psychiatric Hospital Inpatient and/or Outpatient experience; and
1-3 years of Behavioral Health Managed Care Case Management experience
Working knowledge of NY State Health Home System and Plan of Care process
Case Management Experience within the Integrated Collaborative Care Model Approach
Previous history of conducting home visits to members as well as assessing them bedside during an inpatient hospitalization or at their long-term Substance Abuse Residential setting.
Knowledge of Psyckes, E-Paces, HCS (UAS) MAPP, Microsoft Teams Video knowledge preferred.
Medical Background & Bilingual preferred.
Previous Quality Management liaison experience with hospitals and other large volume providers to address cost. as well as HEDIS/QARR quality performance, preferred.

Licensure and/or Certification Required:

A valid license and current registration to practice as a Licensed Mental Health Counselor (LMHC),
Licensed Marriage and Family Therapist (LMFT), Licensed Master Social Worker (LMSW), or
Licensed Clinical Social Worker (LCSW) issued by the New York State Education Department
(NYSED) is required.
If in addition to one of the above licenses, a valid Credentialed Alcoholism and Substance Abuse
Counselor (CASAC) Level I, Level II, Advanced, or Master issued by the NYS Office of Addiction
Services and Supports (OASAS) is preferred.

Professional Competencies:

Integrity and Trust
Customer Service Member FIRST Focus
Superior Technical Computer skills (Microsoft Office, DCMS, Teams Video Application)
Exceptional Organizational and Communication Skills
Strong interpersonal and assessment skills, the ability to remain calm and poised with challenging
members who often present as in a constant state of crisis.

#LI-Hybrid #MPH50

Quick Apply

Refine Your Search

customer advocate jobs in new york, ny

Behavioral Health Care Manager

Progyny Care Advocate

CASE MANAGER

Customer Operations Associate

Temp Market Week Receptionist

PEER SPECIALIST

Helpline Coordinator

Peer Advocate

PATIENT NAVIGATOR - SCL

Room Attendant Sub

PATIENT CARE ASSOCIATE

PATIENT NAVIGATOR - CCR

Customer Success Manager

Care Coordinator - (ABA Services)

NYC: Customer Support Manager

Associate Customer Success Management

Program Assistant (Overnight)

Tele-Organizer - Make phone calls to grow the labor movement

Patient Coordinator - Physical Therapy Office

Customer Service Representative

I want to receive the latest job alert for customer advocate in new york, ny

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