Top 9451 Customer experience manager Jobs in New York, Ny

Account Manager
Upfluence —New York, NY
- $65,000 - $90,000 a year
- Full-time
- English
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
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Branch Manager
Valley National Bank —Kearny, NJ
- $73,700 - $125,800 a year
- Mid-level
- Office
- 3 years
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Purchasing Manager
Advantage Wholesale Supply —Brooklyn, NY
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid holidays
- Health insurance
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Operations Manager
Confidential (Shipping & Logistics) —Long Island City, NY
- $75,000 - $90,000 a year
- Full-time
- Background check
- 6 years
- Customer service
- Paid holidays
- Disability insurance
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Branch Manager
Laufer Group International —New York, NY
- $140,000 - $160,000 a year
- Full-time
- Mentoring
- Recruiting
- Organizational skills
- Commuter assistance
- Health savings account
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Associate Manager | Customer Experience
Ramp —New York, NY
- $88,000 - $132,000 a year
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Home Health
- Travel reimbursement
- AD&D insurance
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Administrative Relationship Manager Assistant Director - NYC
EY —New York, NY
- $91,900 - $195,200 a year
- Mid-level
- Microsoft Office
- 8 years
- Paid holidays
- Health insurance
Client Service Supervisor- Office Services
Canon U.S.A., Inc. —New York, NY
- $66,300 - $68,700 a year
- Full-time
- Clean driving record
- Sales
- 5 years
- Profit sharing
- Health insurance
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Customer Experience Manager
Saks Fifth Avenue —New York, NY
- $94,388 - $117,986 a year
- Weekends as needed
- Bilingual
- Mid-level
- Mentoring
Associate Manager | Customer Experience
Ramp Financial —New York, NY
- $88,000 - $132,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Home Health
- Fair chance
- Travel reimbursement
- AD&D insurance
Growth Customer Success Manager
Yoodli AI Roleplays —New York, NY
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Whatnot —New York, NY
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Customer Success Manager
Whip Networks, Inc. —New York, NY
- $150,000 - $185,000 a year
- Remote
- 5 years
- Analysis skills
- Senior level
- Health insurance
- 401(k)
Quick Apply
Customer Success Manager - US EST
Kentik —New York, NY
- $100,000 - $150,000 a year
- Email
- Remote
- 5 years
- Mid-level
- Product management
Quick Apply
10d
Senior Manager of Customer Experience
Suno —New York, NY
- $150,000 - $210,000 a year
- Full-time
- 7 years
- Management
- Office
- Paid parental leave
- Health savings account
Strategic Customer Success Manager
Miter —New York, NY
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Office
- Presentation skills
- APIs
- Commuter assistance
- Paid parental leave
6d
Customer Success Manager - NY
Atera —New York, NY
- $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Workplace Experience Manager (New York City)
Latent —New York, NY
- $80,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
Customer Success Manager
Impact.com —New York, NY
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
13d

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Account Manager

Upfluence -
New York, NY

Quick Apply

Job Details

Full-time
$65,000 - $90,000 a year

Benefits

Stock options
Health insurance
Dental insurance

Qualifications

Customer communication
Data analytics
Data-driven problem-solving

Full Job Description

Account Manager

About Upfluence

Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.

Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our NYC, Los Angeles, Mexico City, Lyon, and Paris offices.

As an Account Manager within the Customer Success department, you will play a crucial role in our client base's strategic growth and retention. You will be responsible for evaluating existing accounts, identifying opportunities for upsells and cross-sells, and maintaining high levels of customer satisfaction to ensure retention. This role demands a proactive approach to relationship management, with a keen focus on leveraging customer feedback and data to drive business outcomes.

Responsibilities

Conduct a thorough analysis of customer accounts to identify growth opportunities and areas for improvement. Develop and execute strategies for account expansion.
Relationship Building: Foster strong, lasting relationships with customers by providing consistent, high-quality approach and strategic advice.
Identify opportunities for upsells and cross-sells by understanding customer needs and aligning them with our product offerings. Work closely with sales and marketing teams to execute targeted campaigns.
Implement retention strategies to maintain and grow the customer base. Address and resolve any issues that may lead to customer churn.
Act as the voice of the customer within the organization. Gather customer feedback and collaborate with product, marketing, and sales teams to improve the overall customer experience.
Monitor and report account performance, including growth metrics and customer satisfaction scores. Use the data to inform and adjust strategies as needed.

Qualifications

Demonstrated ability to place the customer at the center of decision-making and strategy.
Excellent oral and written communication skills, with the ability to clearly articulate ideas, solutions, and value propositions to a variety of audiences. (All communications are in English) You will primarily be working with a US Market
Prior experience in a sales role is a plus, as is a proven track record of achieving sales targets.
Previous experience in an account manager or customer success role, with a strong understanding of customer success principles and practices.
Ability to think strategically and creatively to identify and pursue growth opportunities.
Comfort with CRM software and data analysis tools. Ability to use data to inform decision-making and strategy.
Strong collaboration skills, with the ability to work effectively across departments to achieve common goals.

What we have to offer

Extensive training in an environment that provides support to help you succeed
Clear career path and growth potential
Comprehensive compensation package ($65,000.00 - $90,000.00)
3-4 Weeks Vacation + Company Holidays
1 week of discretionary sick days
Hybrid work structure (Home/Office)
Stock options
Private Medical/Dental benefits (Gastos de seguro Mayores/Menores)
A diverse and international team
An entrepreneurial environment with room for growth

We offer a flexible hybrid work model, providing our employees with an office setting and the ability to work partially from home. We believe in work-life balance and provide access so we can make the best of our workdays.

Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Refine Your Search

customer experience manager jobs in new york, ny

Account Manager

Branch Manager

Purchasing Manager

Operations Manager

Branch Manager

Associate Manager | Customer Experience

Manager, Customer Experience

Administrative Relationship Manager Assistant Director - NYC

Client Service Supervisor- Office Services

Customer Experience Manager

Associate Manager | Customer Experience

Growth Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager - US EST

Senior Manager of Customer Experience

Strategic Customer Success Manager

Customer Success Manager - NY

Workplace Experience Manager (New York City)

Customer Success Manager

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