Top 2799 Customer experience specialist Jobs in New York, Ny

Senior Training Specialist - Hybrid
EmblemHealth —New York, NY
- $56,160 - $99,360 a year
- Full-time
- Background check
- Classroom
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Intake Specialist – Outreach Department
Interborough Developmental and Consultation Center —Brooklyn, NY
- $29 an hour
- 8 hour shift
- Spanish
- Sales
- Customer service
- Profit sharing
- Loan repayment program
Quick Apply
Law Office Client Onboarding Specialist
Law firm —New York, NY
- $41,600 - $48,000 a year
- Full-time
- Sales
- Writing skills
- Medical office experience
- 401(k)
- Paid time off
Quick Apply
Housing Specialist
Urban Pathways, Inc. —New York, NY
- $27.39 - $36.98 an hour
- Weekends as needed
- Clean driving record
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Support Specialist
Roche Bobois —Secaucus, NJ
- $24 an hour
- Full-time
- Office
- In-person
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Specialist
Twitch Interactive, Inc. - D48 —New York, NY
- $70,800 - $115,400 a year
- Full-time
- Google Workspace
- Research
- Mid-level
- AD&D insurance
- Disability insurance
Customer Onboarding Specialist
DoorDash USA —New York, NY
- $21.20 - $31.20 an hour
- Mid-level
- Military encouraged
- Fair chance
- Paid parental leave
- Parental leave
Quick Apply
Customer Support Specialist
Remote Talent Cloud —New York, NY
- $20,800 - $41,600 a year
- Contract
- Remote
- Computer literacy
- English
- Entry level
Quick Apply
Customer Experience Specialist
Pilot Fiber —New York, NY
- $65,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Experience equivalent to degree accepted
- 2 years
- Health insurance
- Dental insurance
12d
Customer Support Specialist
1stdibs.com —New York, NY
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Client Experience Specialist
SmartAsset —New York, NY
- $45,000 a year
- Weekends as needed
- Remote
- Mid-level
- 1 year
- Time management
- Health savings account
- AD&D insurance
Quick Apply
Customer Onboarding Specialist
Ubeya —New York, NY
- $100,000 a year
- Hybrid work
- Mid-level
- APIs
- Communication skills
Customer Support Specialist
Nevly Holdings Corp. —New York, NY
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
Customer Service Specialist - Full Time - Remote
Datavant —New York, NY
- $17.78 - $21.00 an hour
- Full-time
- Remote
- HIPAA
- Microsoft Office
- High school diploma or GED
Customer Success Specialist
ALTO USA LLC —Manhattan, NY
- $66,300 - $69,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
Care Experience Specialist
Charlie Health Behavioral Health Operations —New York, NY
- $45,000 - $55,000 a year
- Full-time
- Remote
- Background check
- Google Workspace
- HIPAA
- Health insurance
Quick Apply
Patient Access Specialist I
Hospital for Special Surgery —New York, NY
- $32.39 - $36.04 an hour
- Full-time
- Microsoft Outlook
- Basic math
- High school diploma or GED
Senior Patient & Customer Experience Specialist
Northwell Health —New Hyde Park, NY
- $66,300 - $98,500 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
5d
Customer Success Specialist
Firefly —New York, NY
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Under 1 year
- 401(k)
Quick Apply
Customer Experience Specialist
Balfour Beatty Investments - North America —Brooklyn, NY
- $25 an hour
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply

I want to receive the latest job alert for customer experience specialist in new york, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience specialist jobs near new york, ny

Customer Experience Specialist jobs in New York, NY

Customer Experience Specialist jobs in Brooklyn, NY

Patient Access Specialist jobs in New York, NY

Customer Success Specialist jobs in New York, NY

Onboarding Manager jobs in New York, NY

Customer Specialist jobs in New York, NY

Senior Training Specialist jobs in New York, NY

Intake Specialist jobs in Brooklyn, NY

Customer Service Representative jobs in New York, NY

Customer Success Specialist jobs in Manhattan, NY

Care Specialist jobs in New York, NY

Customer Experience Specialist jobs in Troy, MI

Customer Experience Specialist jobs in Alexandria, VA

Customer Experience Specialist jobs in Idaho

Customer Experience Specialist jobs in Indianapolis, IN

Work From Home Customer Service jobs in New Mexico

Imaging Workflow Specialist jobs in Remote

No Experience Necessary jobs in Brooklyn, NY

Remote Jobs No Experience jobs in Euless, TX

Customer Experience Specialist jobs in Fort Worth, TX

Senior Training Specialist - Hybrid

EmblemHealth -
New York, NY

Quick Apply

Job Details

Full-time
$56,160 - $99,360 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Training program design for professional development
Microsoft Outlook
Customer service
Online learning activities
Research
User training (technical support)
Online learning curriculum development
Bachelor's degree
Content development
Instructor-led training (training delivery method)
Online training platform teaching experience
Relationship management
E-learning platforms
Classroom Teaching
Remote training
Adult learning
Adult education
Educational content composition projects
Time management

Full Job Description

Company Overview
EmblemHealth is a prominent health care organization dedicated to providing insurance plans and primary and specialty care services. As one of the nation's largest not-for-profit health insurers, we are committed to creating healthier futures for our customers and communities across diverse regions.

Overview
Facilitate Operations training programs; evaluate and maintain those programs to ensure they are current and effective. Responsible for multiple training topics such as: Products; Guidelines, policies & procedures; and Systems utilized by operations staff.

Responsibilities:

Facilitate delivery (in-person and virtual) of product, process, and systems courses across all areas as business needs dictate for new hire, upskilling or refreshers; with class sizes varying from individual to large groups (up to 20).
Deliver content, leverage engagement, use deeper questioning and effective classroom management techniques.
Observe learners and provide constructive feedback.
View topic assessment data and adjust training real-time as necessary.
Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
Leverage class feedback and from manager observations to identify areas for improvement.
Work with stakeholders, SMEs, and others to design and develop training material to ensure accuracy; and to ensure delivery reflects best practices to support the overall current training requirements as well as changes that need to be incorporated.
Lead the design, development, and delivery of targeted training courses for specific business functionalities
Determine new training opportunities to increase understanding of business processes
Obtain and interpret feedback of results to determine if training was effective, and to identify opportunities to improve materials, coursework, and assessments
Perform research to maintain awareness of best practices, and to locate articles, courses, etc.
Maintain mastery level of understanding of all Enterprise products, systems, and policies & procedures required for the operations areas – and seek opportunities for deeper knowledge.
Develop resources to assist training department to strengthen training tools.
Participate in activities that look at new processes, systems, etc. to support corporate initiatives with an eye towards identifying opportunities to improve processes for the enterprise
Evaluate training’s impact and results in the business units and in training; reports findings and make a significant contribution to planning and other core processes

Requirements

Education, Training, Licenses, Certifications

Bachelor’s Degree required; additional years of related experience/specialize training may be considered in lieu of educational requirements

Relevant Work Experience, Knowledge, Skills, and Abilities

3 – 5+ years’ relevant, professional work experience required
Some experience developing e-Learning modules using tools such as Articulate Storyline, Rise, Camtasia, or Captivate required
Some knowledge of instructional design models such as ADDIE or Agile required
Proven experience in various types of training: hands-on, virtual, classroom, and large audience settings required
Proven ability to design, develop, and deliver effective training materials, processes, and sessions required
Knowledge of adult learning theory required
Excellent communication skills (verbal, written, presentation, interpersonal/relationship building) required
Excellent organizational, decision-making, problem identification and resolution, and time management skills required
Strong knowledge of customer service/contact center day-to-day operations and strong service system knowledge preferred
Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required
Proficiency with MS Office (Word, Excel, Powerpoint, Outlook) required
Growth oriented, self-motivated, innovative, and flexible required
Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations, in a calm and rational manner required
Ability to work effectively with wide range of audiences under training project and ad hoc conditions.
Ability to travel as needed.

Pay: $56,160.00 - $99,360.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in New York, NY 10041

Quick Apply

Refine Your Search

customer experience specialist jobs in new york, ny

Senior Training Specialist - Hybrid

Intake Specialist – Outreach Department

Law Office Client Onboarding Specialist

Housing Specialist

Customer Support Specialist

Customer Experience Specialist

Customer Onboarding Specialist

Customer Support Specialist

Customer Experience Specialist

Customer Support Specialist

Client Experience Specialist

Customer Onboarding Specialist

Customer Support Specialist

Customer Service Specialist - Full Time - Remote

Customer Success Specialist

Care Experience Specialist

Patient Access Specialist I

Senior Patient & Customer Experience Specialist

Customer Success Specialist

Customer Experience Specialist

I want to receive the latest job alert for customer experience specialist in new york, ny

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected