Top 483 Direct response manager Jobs in New York, Ny

Senior Lead Customer Support
Moxie —Brooklyn, NY
- $127,935 - $156,365 a year
- Full-time
- Remote
- Management
- System design
- Senior level
12d
Senior Onboarding Manager
Moxie —Brooklyn, NY
- $110,883 - $122,858 a year
- Full-time
- Travel
- Mentoring
- Senior level
14d
Pre-Authorization Unit Manager
MJHS —New York, NY
- $135,000 - $150,000 a year
- Full-time
- Management
- Mid-level
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Manager, Outbound Operations (Night Shift)
Cardinal Health —Whitestone, NY
- $109,600 - $156,600 a year
- Night shift
- Mid-level
- Analysis skills
- Supervising experience
- Paid parental leave
- Health savings account
Incident Response Manager - Product & Engineering
Anthropic —New York, NY
- $290,000 - $365,000 a year
- On call
- Hybrid work
- 5 years
- Data analysis skills
- Office
- Parental leave
- Flexible schedule
Operations Training Manager, NYC & Central Region
Hermès Paris —Manhattan, NY
- $90,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- Bachelor's degree
- Profit sharing
- Paid parental leave
Engagement Manager - Healthcare
Ipsos —New York, NY
- $140,000 - $165,000 a year
- Multiple hires
- Hybrid work
- Bachelor of Science
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Property Manager
Hines —New York, NY
- $77,000 - $180,000 a year
- Overtime
- Analysis skills
- Project management
- Bachelor's degree
Safety Manager
SPC Co. —New York, NY
- $155,000 - $175,000 a year
- Management
- Construction site
- 8 years
- Health insurance
- Dental insurance
Bronx K-12 Campus Safety & Security Manager
Success Academy Charter Schools —New York, NY
- $130,000 - $150,000 a year
- Data analysis skills
- Supervising experience
- Project management
14d
Operations Manager - Medical Records Retrieval
Sharecare —New York, NY
- $85,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Paid time off
- Opportunities for advancement
5d
Community Manager
OLIPOP —New York, NY
- $70,000 - $80,000 a year
- Remote
- Mid-level
- Quality control
- Organizational skills
Quick Apply
12d
Guest Services Manager
The Garden City Hotel —Garden City, NY
- $70,000 - $72,000 a year
- Weekends as needed
- Mid-level
- Hotel
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
Nurse Manager
RCA - Recovery Centers of America Management Company —South Amboy, NJ
- $100,000 - $110,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
8d
Assistant Team Leader, BX SRP
CASES —Bronx, NY
- $79,568 a year
- Full-time
- Spanish
- Mid-level
- Supervising experience
- 403(b) matching
- Paid holidays
Quick Apply
Marketing Manager (Mandarin Required)
TESO LIFE —Flushing, NY
- $86,000 - $100,500 a year
- Full-time
- Marketing
- Bachelor's degree
- Mentoring
- Health insurance
- Paid time off
14d
Project Manager — Mechanical & General Construction
Awl Industries., Inc —Brooklyn, NY
- $100,000 - $180,000 a year
- Weekends as needed
- Background check
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
5d
Nursing Supervisor
HEARTSHARE HUMAN SERVICES OF NEW YORK —Brooklyn, NY
- $110,000 - $120,000 a year
- Email
- Nursing
- RN License
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Data Center Commissioning Program Manager
US AMR-Jones Lang LaSalle Americas, Inc. —New York, NY
- $175,000 - $220,000 a year
- Online Application
- Microsoft Word
- Background check
- Construction site
- Paid parental leave
- Paid holidays
Quick Apply
2d

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Senior Lead Customer Support

Moxie
Brooklyn, NY

Apply Now

Job Details

Full-time
$127,935 - $156,365 a year
12 days ago

Qualifications

Live chat
Managing technical support teams
Management
Texting/chatbox tools
Organization design
Automation
Monitoring compliance data
Managing teams in a customer support role
Tooling
Customer satisfaction tracking
Process design
System design
Incident Escalation
Global team management
Hiring
Collaboration with product development teams
Budget planning
Team training
Customer support ticket management
Resolving technical support tickets
AI-driven automation
Senior level
Cross-functional team management
Cross-functional communication
Organizational budget management
Under 1 year
Service level agreement (SLA) management

Full Job Description

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

Senior Lead Customer Support

We're looking for a Senior Lead Customer Support to build and own Moxie's entire customer support organization — top to bottom. This isn't a narrow function to inherit; it's a full-scope build spanning our AI-powered self-service layer, a new frontline support team you'll build from the ground up, and a clear model for how and when to leverage subject matter experts embedded across the business — all of which need to be unified under one tiered structure and one service standard.

You'll also be stepping into a strategic ownership role: designing the escalation lattice that connects self-service frontline support the right internal expert, owning the department budget, and setting the multi-year vision for a support org that's competitive with Moxie's peers. The vision is that no Moxie practice ever has to wonder where to turn. This role exists to build a single front door — one place where any question, from any practice, gets a fast and helpful answer, and where nothing falls through the cracks.

Our objectives for the role

Own Moxie's support organization end-to-end — from Tier 0 AI-powered self-service (administered via Intercom/Fin) to a Tier 1 frontline team you'll develop and lead, through to subject matter experts across the business — unifying all of it under one tiered model and one service standard.
Design the escalation lattice in partnership with subject matter experts across the company: mapping what gets resolved through AI, what belongs to the core support team, and what escalates to a specialist — either automatically based on question type or after Tier 1 has already engaged. This is one of the most strategic early deliverables of the role.
Own Tier 2 SLA accountability: Tier 2 subject matter experts are embedded in their functional teams (Engineering, Implementation, etc.) but are accountable to agreed-upon SLAs for response time, resolution, and CSAT. You'll track compliance, surface trends, and partner with functional managers to address gaps — without owning those teams directly.
Train a new Tier 1 support team against a documented playbook you build.
Own and drive Moxie's core support metrics — CSAT, Tier 0 deflection rate, live chat response time, SLA adherence, and % of tickets resolved without reaching a PSM — establishing baselines, then ramping toward targets that are competitive with Moxie's peers.
Build a data-backed, multi-year vision for what "excellent support" looks like at Moxie, becoming the org's go-to authority and a "voice of the customer" partner to Product, Engineering, Marketing, and Sales.

We're looking for:

A track record of building or turning around a customer support organization end-to-end — not just managing an existing team, but designing the operating model itself.
Experience managing AI-assisted support tooling (e.g., Intercom/Fin or similar) and a clear point of view on where automation should and shouldn't own the resolution path.
Experience hiring, training, and managing offshore support teams, ideally including building a Tier 1 function.
Comfort operating in a dotted-line accountability model — driving SLA compliance and escalation behavior across teams you influence but don't directly manage.
Comfort translating support performance into metrics that resonate cross-functionally (CSAT, deflection, SLA adherence, response time).
A systems-building mindset: someone who'd rather design the right operating model than patch the current one, and who can operate with full autonomy in an early-stage, fast-moving environment.

Why Join Us?

This is a rare, full-scope build: an entire support organization — AI, concierge, reps, and a brand-new offshore team — yours to design and unify under one standard of excellence, not a function to inherit.
You'll be building the single front door for all Moxie practice support — a strategic company priority with real cross-functional reach and direct visibility to senior leadership.
Real cross-functional reach and a direct, visible line to a strategic company priority: freeing PSMs to focus on strategic practice partnership instead of firefighting.
Full ownership and autonomy in an early-stage environment moving from startup to scale-up.

At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.

We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.

Compensation Range: $127,935 - $156,365

Apply Now

Refine Your Search

direct response manager jobs in new york, ny

Senior Lead Customer Support

Senior Onboarding Manager

Pre-Authorization Unit Manager

Customer Support Team Manager

Manager, Outbound Operations (Night Shift)

Incident Response Manager - Product & Engineering

Operations Training Manager, NYC & Central Region

Engagement Manager - Healthcare

Property Manager

Safety Manager

Bronx K-12 Campus Safety & Security Manager

Operations Manager - Medical Records Retrieval

Community Manager

Guest Services Manager

Nurse Manager

Assistant Team Leader, BX SRP

Marketing Manager (Mandarin Required)

Project Manager — Mechanical & General Construction

Nursing Supervisor

Data Center Commissioning Program Manager

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