1115 Community Outreach Representative
Work Location: Brooklyn (Hybrid)
Position type: Full Time
About NSIPA:
Network Solutions IPA (NSIPA) is a leading New York–based Independent Practice Association with a diverse, multi-specialty provider network. The organization has grown to more than 600 physician members, serving over 100,000 patients across New York City, Nassau, Suffolk, and Westchester counties.
We are committed to helping independent providers succeed in the transition to value-based care.
Through strategic partnerships, operational support, and robust payer relationships, NSIPA delivers the tools, resources, and expertise that allow practices to grow, perform, and succeed in today’s complex healthcare landscape without sacrificing independence. We achieve this by collaborating with payers to deliver Quality Incentive Programs, Shared Savings arrangements, and Risk-Based Contracts. Contracted with over 21+ Payers for over 600+ Providers.
NSIPA provides a comprehensive suite of services, including credentialing and network operations, provider engagement, and contracting; care coordination and member outreach; and provider-and patient centered programs. As part of New York State’s 1115 Medicaid Waiver, NSIPA plays a key role in identifying, screening, and addressing health-related social needs by connecting Medicaid members to community-based resources and care supports. These services are designed to strengthen provider efficiency, address health related social care needs, and advance value‑based care and population health opportunities. Recognized as one of New York’s fastest‑growing IPAs, NSIPA supports improved clinical outcomes, enhanced provider performance, and cost savings for payers through its robust infrastructure and operational expertise.
Position Overview:
The Community Outreach Representative will serve as a front-facing ambassador for the 1115 Waiver program, helping connect Medicaid members and community residents to health-related social needs supports. This role is focused on building trusted relationships in the community, increasing awareness of available services, and generating warm referral pathways through local partners, events, and direct outreach.
This is a highly visible, people-centered role for someone who is comfortable in the field, confident speaking with community stakeholders, and passionate about helping individuals access food, housing, transportation, care navigation, and other social care supports where applicable.
Who We Are Looking For:
· Outgoing, credible, and comfortable speaking with a wide range of people, from community residents to hospital leaders.
· Strong relationship-builder who can open doors, create trust, and turn community connections into referral opportunities.
· Highly organized and able to track outreach activity, partner follow-up, and referral source development.
· Comfortable working independently in the field while staying closely aligned with internal operations.
· Mission-driven and passionate about addressing food insecurity, housing instability, transportation barriers, and other social drivers of health.
· Able to communicate program information clearly without overpromising services or making eligibility guarantees.
Roles & Responsibilities:
· Represent the organization at community events, health fairs, provider offices, hospitals, food banks, houses of worship, senior centers, shelters, retail locations, pharmacies, advocacy organizations, and other community-based settings.
· Educate community members, families, providers, and local partners about 1115 Waiver screening, referral pathways, and available health-related social needs services.
· Build and maintain relationships with community leaders, advocates, hospitals, discharge planners, care managers, social workers, food access organizations, housing partners, local businesses, elected-office constituent teams, and grassroots organizations.
· Identify referral opportunities and help connect potentially eligible individuals to the internal screening/navigation team.
· Coordinate outreach tables, presentations, pop-up screening events, partner meetings, and community engagement campaigns.
· Distribute approved flyers, referral materials, QR codes, contact information, and program education materials in the community.
· Document outreach activity, contacts, referral sources, event outcomes, and follow-up needs in the required tracking system.
· Follow up with partners to keep referral pathways active, answer basic program questions, and escalate operational issues to leadership.
· Work closely with screeners/navigators, follow-up teams, nutrition support, vendor services, and leadership to ensure community outreach aligns with program workflows.
· Maintain professionalism, confidentiality, and compliance when discussing Medicaid-related services and member information
Skills & Competencies:
· Experience in community outreach, healthcare, managed care, Medicaid, social services, nonprofit programs, advocacy, provider relations, sales, or business development preferred.
· Knowledge of New York Medicaid, community-based organizations, food access programs, housing supports, or social care navigation is strongly preferred.
· Bilingual or multilingual ability is strongly preferred, especially Spanish, Russian, Mandarin, Cantonese, Arabic, Bengali, Haitian Creole, or other languages common in NYC/Hudson Valley communities.
· Ability to travel locally to community events and partner locations.
· Comfort using basic technology, including email, spreadsheets, CRM/tracking tools, referral platforms, QR codes, and mobile communication tools.
Preferred Qualifications:
· Existing relationships with community leaders, hospitals, food banks, senior housing, shelters, local businesses, advocacy organizations, or provider offices.
· Experience presenting to groups or staffing outreach tables/events.
· Ability to identify practical referral sources in everyday community settings, including stores, pharmacies, laundromats, faith communities, tenant groups, food pantries, and social service hubs.
· Comfort operates in a fast-growing program where priorities may evolve quickly but compliance and documentation remain critical.
Success in This Role Looks Like
· Increased community awareness of 1115 Waiver supports.
· Steady stream of new referrals.
· New referral relationships established and maintained across multiple community sectors.
· Consistent event participation and community presence.
· Clear documentation of outreach activity, partner engagement, and referrals generated.
· Warm handoffs to screeners/navigators that lead to completed screenings and appropriate service referrals.
Why Join NSIPA?
· High-impact leadership role with direct influence on organizational strategy.
· Opportunity to shape the future of value-based care across diverse populations.
· Collaborative, mission-driven environment focused on improving patient outcomes.
· Visibility, growth, and the ability to build and scale performance programs.
Physical Demands:
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel; make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or utilize computer equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.
EEO Statement:
NSIPA is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.
Pay: $55,000.00 - $65,000.00 per year
Application Question(s):
- Do you have experience representing at community events/health fairs/provider offices and other community-based settings?
Experience:
- Community outreach: 1 year (Required)
- Medicaid : 1 year (Required)
Language:
- Spanish/Russian/Mandarin/Cantonese/Arabic/Bengali (Required)
Location:
- Brooklyn, NY 11218 (Required)
Willingness to travel:
Work Location: In person
