Top 4530 Field support specialist Jobs in New York, Ny

Pass Program Specialist
Metropolitan Transportation Authority —Brooklyn, NY
- $75,000 - $87,440 a year
- Overtime
- Microsoft Access
- Microsoft Outlook
- Construction site
Customer Support Specialist
Nevly Holdings Corp. —New York, NY
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
Brand Protection Specialist
ALO —New York, NY
- $75,000 - $90,000 a year
- Remote
- Research
- Mid-level
- Organizational skills
- Paid time off
Quick Apply
Operations Support Specialist, Bureau of Family and Child Health Administration
Agency DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $331.92 a day
- Full-time
- CDL B
- No experience needed
- Driver's License
- Loan forgiveness
Field Services & Support (FSS) Specialist
Amer Sports —New York, NY
- $80,000 - $90,000 a year
- Email
- Mid-level
- Office
- Windows
- Paid parental leave
- Health insurance
Training and Field Support Specialist (Active Top Secret Required)
Akima, LLC —New York, NY
- $110,000 - $115,000 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
PERMANENCY SUPPORT SPECIALIST
SCO Family of Services —Jamaica, NY
- $27.47 an hour
- Full-time
- Hybrid work
- Microsoft Word
- HIPAA
- Office
Quick Apply
1d
Activity Specialist
Global Kids —New York, NY
- $25 - $30 an hour
- Part-time
- Background check
- CPR Certification
- Mid-level
- Paid time off
Patient & Customer Experience Specialist
Northwell Health —New York, NY
- $66,300 - $86,060 a year
- Full-time
- Clinic experience
- Mid-level
- Bachelor's degree
Part-Time Data Entry Specialist
Housing Works Inc —Brooklyn, NY
- $18 - $19 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Information Technology Specialist 2 (NY HELPS)
State of New York - Attorney General, Office of the —New York, NY
- $76,147 - $85,138 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
13d
Wetlands Project Associate
DEPT OF PARKS & RECREATION —Queens, NY
- $28.04 an hour
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Loan forgiveness
5d
Youth Leadership Specialist
Global Kids —New York, NY
- $45,000 - $47,000 a year
- Full-time
- School experience
- Google Workspace
- Mid-level
- Paid holidays
- Health insurance
Product Support Specialist
Anthropic —New York, NY
- $131,040 - $210,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- SQL
- Parental leave
- Flexible schedule
DESKTOP SUPPORT SPECIALIST
Agency HRA/DEPT OF SOCIAL SERVICES —Brooklyn, NY
- $75,000 - $127,000 a year
- Full-time
- Azure
- Computer Science
- Mid-level
- Loan forgiveness
- Food provided
14d
Data Specialist
The Fund for Public Health in New York City —Queens, NY
- $25 - $27 an hour
- Part-time
- Background check
- Bachelor of Science
- Office
Quick Apply
Accessibility Specialist
OFFICE OF THE MAYOR —Manhattan, NY
- $73,390 - $78,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Loan forgiveness
Retail Support Specialist
L'Occitane En Provence —New York, NY
- $60,000 - $65,000 a year
- Full-time
- Background check
- English
- Mid-level
- Paid parental leave
- Parental leave
Quick Apply
13d
Researcher (Editorial and Operations Specialist)
New York University —New York, NY
- $65,000 - $75,000 a year
- Hybrid work
- University
- In-person
- 1 year
5d
Research Associate
International Rescue Committee —New York, NY
- $80,000 - $95,000 a year
- Full-time
- 3 years
- Analysis skills
- Education
6h

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Pass Program Specialist

Metropolitan Transportation Authority -
Brooklyn, NY

Apply Now

Job Details

Full-time
$75,000 - $87,440 a year

Qualifications

Customer communication
Confidential information handling
Data visualization software proficiency
Microsoft Outlook
Business intelligence report generation
Research
Driver's License
Technical Proficiency

Full Job Description

Job ID: 16720

Business Unit: MTA Headquarters

Location: Brooklyn, NY, United States

Regular/Temporary: Regular

Department: MTAHQ Security Pass Office

Date Posted: Jul 29, 2026

Description

JOB TITLE:

Pass Program Specialist

DEPT/DIV:

Office of Security

SUPERVISOR:

Manager, Security Operations

WORK LOCATION:

149 Pierrepont Street, Brooklyn, NY 11201

HOURS OF WORK:

8:00 am - 4:00 pm

FULL/PART-TIME

FULL

SALARY RANGE:

$75,000 - $87,440

DEADLINE:

Until filled

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

Responsible for protecting and safeguarding Authority revenue, property, and personnel by ensuring that MTA’s 100,000+ passholders (employees, interns, retirees, contractors, and visitors) are properly credentialed. Directly handle information processing, data entry, digital data capture, issuance, return, and inventory of passes. Work is performed at various MTA locations, as well as other properties and/or construction/staging areas as needed, in a mobile identification vehicle, temporary self-mobilized temporary workstation, or an office environment. This position requires the ability to work rotating and non-traditional hours (evenings, overnight, weekends, holidays, etc.), and mandatory overtime may be required. This position will also assist with various security operations initiatives, other projects, and security initiatives delegated by the Pass Program Manager.

Responsibilities:

Provide excellent and efficient customer service by effectively communicating information, interpreting, and applying agency policies and procedures to MTA passholders, Project Managers, affiliate personnel, etc. Handle a heavy volume of customer inquiries while working under pressure and time constraints.
Examine and verify US government and other forms of identification presented to validate presenters’ identity.
Review and process applications for new, replacement, and returned passes using MTA’s security system/applications.
Enter and retrieve information from various electronic databases quickly and accurately.
Provide research support by researching information, analyzing, and reviewing documents. Explain findings to stakeholders, such as senior management, MTA department heads, other internal liaisons, and passholders.
Produce MTA passes (MTA One Pass, Federal Railroad Administration (FRA) Pass, Certificate of Fitness (COF), Parking Passes, Blue light, etc.) for MTA’s 100,000+ passholders. Operate the MTA systems, digital camera, printer, and other related equipment to produce the passes.
Assist with configuring security access for access control credentials and assist with the configuration of security access zones and areas within the LENEL badging system.
Arrange distribution of passes on approved applications.
Responsible for collecting and safeguarding pass replacement pass fees.
Operate MTA vehicles throughout the MTA region to provide supplemental support to other pass office sites and other locations.
Safeguard sensitive information disclosed as part of the job function in accordance with MTA All Agency Security Sensitive Information guidelines.
Troubleshoot technical issues with passes by testing against system hardware. If unable to resolve, will escalate technical issues reported by MTA passholders to the respective MTA security department or MTA’s IT department.
Perform general administrative tasks and other duties as assigned by Pass Program Management.

Required Knowledge/Skills/Abilities:

Must have knowledge of security systems in general.
Must have knowledge of magnetic stripe and/or smart card encoding systems
Must have knowledge of reporting applications such as Crystal Reporting, Power BI, Microsoft Access, etc., or comparable applications.
Strong attention to detail.
Must possess the ability to handle sensitive and confidential information while maintaining a high degree of discretion.
Strong time management, organizational, and coordinating skills including appropriate sense of urgency and proactive approach.
Ability to work in a fast-paced and demanding environment with changing priorities.
Detail oriented with the ability to adhere to deadlines and develop and implement procedures.
Proficient in Outlook, Word, and Excel.
Strong verbal and written communication skills, analytical and/or quantitative skills.
Proficiency in and/or ability to learn to work with all internal levels within a given organization.
Proficiency in and/or ability to learn to complete short- and long-term projects effectively and as efficiently as possible.

Required Education and Experience:

Bachelor’s Degree in Arts/Sciences (BA/BS) from an accredited college in Security Operations, Criminal Justice, or a related field, or an equivalent combination of education and related experience may be considered in lieu of a degree;
Minimum 3 years of experience in security specifically, identification/credential creation, background verifications, or Security Operations
A valid New York State Driver’s License is required upon hire.

The Following is/are preferred:

Customer Service experience in security / security-related capacity
Experience working with security systems such as Lenel, C-Cure or comparable applications.
Prior experience working in a large, multi-faceted, fast-paced organization or governmental body.
Familiarity with the MTA’s policies and procedures.

Other Information

The incumbent must pass an MTA security background investigation.

Work is performed at various MTA locations, as well as other properties and/or construction/staging areas as needed, in a mobile identification vehicle, temporary self-mobilized temporary workstation, or an office environment.

This position requires the ability to work rotating and non-traditional hours (evenings, overnight, weekends, holidays, etc.) outside of regularly scheduled work hours.

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Apply Now

Refine Your Search

field support specialist jobs in new york, ny

Pass Program Specialist

Customer Support Specialist

Brand Protection Specialist

Operations Support Specialist, Bureau of Family and Child Health Administration

Field Services & Support (FSS) Specialist

Training and Field Support Specialist (Active Top Secret Required)

PERMANENCY SUPPORT SPECIALIST

Activity Specialist

Patient & Customer Experience Specialist

Part-Time Data Entry Specialist

Information Technology Specialist 2 (NY HELPS)

Wetlands Project Associate

Youth Leadership Specialist

Product Support Specialist

DESKTOP SUPPORT SPECIALIST

Data Specialist

Accessibility Specialist

Retail Support Specialist

Researcher (Editorial and Operations Specialist)

Research Associate

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