Top 152 Fix protocol support Jobs in New York, Ny

Support Engineer
Palantir Technologies —New York, NY
- $87,000 - $115,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Commuter assistance
- Paid parental leave
Associate Systems Integration Analyst
Major League Baseball —New York, NY
- $70,000 - $80,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
12d
Application Production Support Analyst
Talan —New York, NY
- $105,000 a year
- Full-time
- Hybrid work
- Windows
- SQL
- Analysis skills
- Commuter assistance
- Paid holidays
Quick Apply
Support Lead, Trading Platforms
Valstro —New York, NY
- $90,000 - $150,000 a year
- Full-time
- SQL
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Trade Support Analyst Consultant
Atcon México —Manhattan, NY
- Full-time
- 5 years
- Office
- SQL
Quick Apply
Production Support Engineer
Millennium Management —New York, NY
- $175,000 - $250,000 a year
- Azure
- Mid-level
- 3 years
Construction Laborer/ Helper
Affordable Fix Corp. —New York, NY
- From $17 an hour
- Full-time
- Construction site
- Communication skills
- Entry level
Quick Apply
2d
Implementation Analyst
FactSet Research Systems —New York, NY
- $96,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- Java
- Bachelor's degree
- Employee stock purchase plan
- Paid holidays
Custodial
Empire State Realty Trust —New York, NY
- $24.04 - $32.05 an hour
- Overtime
- Inventory management
- Customer service
- Ability to walk for extended periods
Quick Apply
Electronic Trading Support Specialist - EMSX Trade Desk
Bloomberg —New York, NY
- $120,000 - $150,000 a year
- Mid-level
- SQL
- Analysis skills
- Paid holidays
- Disability insurance
Client Implementation Project Manager
G MASS —New York, NY
- Up to $95,000 a year
- Call employer
- Hybrid work
- Computer Science
- Mid-level
- Leadership
Quick Apply
Lead Support Analyst - Low Latency Electronic Trading
Nomura —New York, NY
- $95,000 - $140,000 a year
- Mid-level
- 2 years
- Communication skills
- Paid time off
- Parental leave
Sr. Engineer - Front End SDET - Falcon Cloud Security (Hybrid)
CrowdStrike —New York, NY
- $150,000 - $270,000 a year
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
6d
Operations analyst with experience in financial services
Atcon México —Manhattan, NY
- $50 - $60 an hour
- Full-time
- 5 years
- Office
- SQL
Quick Apply
Systems Engineer, Global Banking & Markets, FIX Connectivity
Goldman Sachs —New York, NY
- $130,000 - $250,000 a year
- Full-time
- Computer Science
- Data analysis skills
- Analysis skills
- Disability insurance
- Health insurance
Customer Service Supervisor
Agency DEPT OF HEALTH/MENTAL HYGIENE —New York, NY
- $55,105 - $63,371 a year
- Full-time
- High school
- Mid-level
- Office
- Wellness program
- Health insurance
Manager, Fulfillment & Inventory Operations, NY
Havenly —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Health insurance
Quick Apply
Trade OMS Application Production Support Engineer (Python)
Talan —New York, NY
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- SQL
- Training & development
- Commuter assistance
- Paid holidays
Quick Apply
Application Support Engineer (US)
Crypto.com —New York, NY
- $70,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- SQL
- AWS
- Disability insurance
- Dental insurance
Quick Apply
Aircraft Support Mechanic
Delta Airlines —New York, NY
- From $27.81 an hour
- 18 years or older
- High school
- English
- Paid parental leave
- Paid holidays

I want to receive the latest job alert for fix protocol support in new york, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

fix protocol support jobs near new york, ny

Software Test Engineer jobs in New York, NY

Aircraft Mechanic jobs in New York, NY

Custodian jobs in New York, NY

Systems Analyst jobs in New York, NY

Fulfillment Associate jobs in New York, NY

Support Engineer jobs in New York, NY

Support Specialist jobs in New York, NY

Construction Assistant jobs in New York, NY

Shift Leader jobs in New York, NY

Operations Analyst jobs in Manhattan, NY

Application Support Engineer jobs in New York, NY

Customer Service Supervisor jobs in New York, NY

Lead Analyst jobs in New York, NY

System Engineer jobs in New York, NY

Production Engineer jobs in New York, NY

Implementation Specialist jobs in New York, NY

Application Support Analyst jobs in New York, NY

Software Test Engineer jobs in San Jose, CA

Software Test Engineer jobs in Plymouth, MI

Software Test Engineer jobs in Bethpage, NY

Support Engineer

Palantir Technologies -
New York, NY

Apply Now

Job Details

Full-time
$87,000 - $115,000 a year

Benefits

Commuter assistance
Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
RSU
Paid time off
Adoption assistance
Vision insurance
Life insurance

Qualifications

IT user and group management
Microsoft Exchange
Windows
Email configuration (technical support)
Desktop (troubleshooting support)
macOS administration
macOS
Video conferences (communication methods)
AI-driven automation

Full Job Description

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership. Real ownership. Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ownership. That's the kind of person we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir.

As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day. You're the person people turn to when something isn't working, whether they're at their desk, traveling, or preparing for an important meeting.

You're thorough when it comes to troubleshooting. You don't just close the ticket, you make sure the underlying issue is actually resolved. When something keeps coming back, you dig into why and strive to look for a permanent fix. You're proactive by nature and complacency isn't something you settle for, and it’s not something we settle for either. You're constantly looking for ways to eliminate friction, automate the mundane, and elevate the bar for TechOps.

People feel comfortable coming to you with problems because you're approachable and follow through. You're familiar with the needs of executives and senior staff, and you check in proactively when you know something critical is on the horizon like a board meeting, an earnings call, an internal conference or a big reveal rather than taking a back seat.

What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague, you make it a teaching moment. When you solve something new, you document it and share it because the goal isn't just to fix the problem in front of you, it's to make the whole team more capable. You firmly believe that good support scales when knowledge is shared freely, and you lead by example on that.

Core Responsibilities

Executive & VIP Support

Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
Proactively reach out during critical patching windows, major rollouts, and high-visibility events to ensure zero disruption.
Support executive travel and on-site needs, including internal conferences and off-site engagements.

Environment Ownership & Office Health

Have an intimate understanding of all office hardware. If something is broken, aging, or suboptimal, you are the one who notices and acts.
Proactively replace aging hardware and maintain core VTC (Video Teleconferencing) equipment; identify issues early and never kick the can down the road.
Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.
Maintain FOB office environments to ensure they are always in excellent working order.

Incident Management & Root Cause Analysis

Initiate tracking of potential business blocking issues and partner with engineering teams to drive to full resolution.
Go beyond the quick fix — conduct thorough root cause analysis and implement solutions that prevent recurrence.
Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale.

Systems Administration & Automation

Install, configure, and maintain Windows and Mac workstations across the organization.
Implementation of process automations that reduce friction and increase team efficiency.
Administer and maintain O365 Groups, distribution lists, calendar permissions, and Auto-Reply configurations.
Troubleshoot and resolve networking and connectivity issues with a solutions-first approach.

Vendor & Product Expertise

Serve as a key stakeholder in the evaluation of new vendors, tools, and products. Looped in early to validate, test, and become a certified SME before any company-wide rollout.
Maintain up-to-date knowledge of emerging technologies relevant to the enterprise environment.

Customer Experience & Relationships

Create clear, empowering how-to guides that help employees solve common issues independently.
Build and maintain strong working relationships with key business stakeholders across departments.
Mentor and support IT Support Specialists, providing guidance, knowledge-sharing, and a steady hand when things get complex.

What We Value

Familiarity with AV systems, Video Conferencing infrastructure, and executive-level support protocols.
A proactive, ownership-driven mindset. You spot problems before users do and act without being asked.
Strong communication skills and an innate ability to build trust with people at all levels of an organization.
Experience mentoring junior team members.
Comfort with automation concepts and a drive to eliminate repetitive manual work.
Logical, methodical approach to troubleshooting with a deep commitment to root cause resolution.
Professionalism, adaptability, and the ability to thrive under pressure and constant shifting priorities.

What We Require

4+ years of experience in desktop or help desk support in a fast-paced environment.
Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.
Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.

Salary

The salary range for this position is estimated to be $87,000 - $115,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.

Our benefits aim to promote health and wellbeing across all areas of Palantirians’ lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

Benefits

Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance

Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance

Commuter benefits

Take what you need paid time off, not accrual based

2 weeks paid time off built into the end of each year (subject to team and business needs)

10 paid holidays throughout the calendar year

Supportive leave of absence program including time off for military service and medical events

Paid leave for new parents and subsidized back-up care for all parents

Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation

Stipend to help with expenses that come with a new child

Employees can enroll in Palantir’s 401k plan

Life at Palantir

We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office.

If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.

Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).

If you would like to understand more about how your personal data will be processed by Palantir, please see our Privacy Policy.

Apply Now

Refine Your Search

fix protocol support jobs in new york, ny

Support Engineer

Associate Systems Integration Analyst

Application Production Support Analyst

Support Lead, Trading Platforms

Trade Support Analyst Consultant

Production Support Engineer

Construction Laborer/ Helper

Implementation Analyst

Custodial

Electronic Trading Support Specialist - EMSX Trade Desk

Client Implementation Project Manager

Lead Support Analyst - Low Latency Electronic Trading

Sr. Engineer - Front End SDET - Falcon Cloud Security (Hybrid)

Operations analyst with experience in financial services

Systems Engineer, Global Banking & Markets, FIX Connectivity

Customer Service Supervisor

Manager, Fulfillment & Inventory Operations, NY

Trade OMS Application Production Support Engineer (Python)

Application Support Engineer (US)

Aircraft Support Mechanic

I want to receive the latest job alert for fix protocol support in new york, ny

Related Searches

Explore jobs in more locations

The Role

Core Responsibilities

What We Value

What We Require

Salary

Job Seeker Tools

Employer Tools

Browse

Stay Connected