Top 76 Helpdesk manager Jobs in New York, Ny

Helpdesk Manager
BGBx —New York, NY
- $75,000 - $105,000 a year
- On call
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Service Desk Technician
Agency DEPT OF ENVIRONMENT PROTECTION —Queens, NY
- $71,577 - $105,156 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Loan forgiveness
60942 Admin- IT- Helpdesk Support
The Child Center of NY —Queens, NY
- $62,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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Managed Services Help Desk Manager
Network Right —New York, NY
- $110,000 - $125,000 an hour
- Full-time
- Hybrid work
- Background check
- Google Workspace
- 5 years
- Commuter assistance
- Paid parental leave
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14h
Helpdesk Technician
Fountain House —New York, NY
- $22.36 an hour
- Full-time
- Office
- Windows
- Residential
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9d
Manager, IT Service Desk
Municipal Credit Union —New York, NY
- $93,200 - $155,790 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Senior Helpdesk Technician
DEPT OF CITYWIDE ADMIN SVCS —New York, NY
- $71,434 - $82,149 a year
- Full-time
- Data analysis skills
- Windows
- Microsoft Office
- Loan forgiveness
IT Operations Support
CONSUMER AND WORKER PROTECTION —New York, NY
- $89,048 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Work from home
- Loan forgiveness
IT Service Desk Team Lead
AlixPartners —New York, NY
- $110,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- English
- Health insurance
- Dental insurance
Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must
Career Developers —Manhattan, NY
- Contract
- Inventory management
- Military
- Research
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9d
Level 2 Helpdesk Support Professional, Temp to Perm
JOINT INDUSTRY BOARD OF THE ELECTRICAL INDUSTRY —Flushing, NY
- From $44.70 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
2d
IT SUPPORT TECHNICIAN
Callen-Lorde Community Health Center —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Commuter assistance
- Disability insurance
Quick Apply
Manager of Customer IT Services (Hybrid - NYC)
Clinical Health Network —New York, NY
- $86,400 - $129,600 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
IT Manager
Bisnow —New York, NY
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Azure
- HIPAA
- Profit sharing
- Health savings account
Quick Apply
13d
Service Desk Manager
Solarus Technologies Inc —New York, NY
- $85,000 - $115,000 a year
- Full-time
- Azure
- 5 years
- Office
Quick Apply
IT Manager
FRESH DIRECT, LLC —Bronx, NY
- $95,000 - $125,000 a year
- Full-time
- 7 years
- Computer Science
- Mid-level
- Free parking
- Paid holidays
Senior Manager, IT & Vendor Operations
Elder Care Homecare —New York, NY
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- ERP systems
- Health savings account
- Health insurance
Quick Apply
IT Administrator
Heidi —New York, NY
- $110,000 - $135,000 a year
- Full-time
- System design
- Office
- Scripting
- Health insurance
- Dental insurance
Information Technology Hourly IT Support Assistant - Part-Time
The City University of New York (CUNY) —New York, NY
- $24.48 - $27.68 an hour
- Part-time
- Writing skills
- English
- Mid-level
Help Desk Technician
Empire Merchants Metro —Astoria, NY
- $45,000 - $75,000 a year
- Full-time
- Research
- Office
- Windows
- Travel reimbursement
- Disability insurance

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Helpdesk Manager

BGBx
New York, NY

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Job Details

$75,000 - $105,000 a year

Benefits

Paid holidays
Health insurance
Paid time off
Life insurance
Retirement plan

Qualifications

Desktop computer repair
Knowledge management
Network troubleshooting
Mobile device support
IT user and group management
Data permissions
Standard Operating Procedures (SOPs) implementation
Customer satisfaction tracking
Hardware maintenance
Operating system updates
Network infrastructure
User training (technical support)
Patch management
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Customer service knowledge base
Hardware management
Access control management
Online help documentation
Ticketing system technical support
Standard operating procedures drafting

Full Job Description

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

This position is a hybrid role, with expectations the individual will work 4-5 days/week on-site in our Midtown NYC office.

Role Requirements:

Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
Support onboarding and offboarding processes, including device setup, system access, and employee moves
Manage user accounts, permissions, and security groups in alignment with company policies
Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
Train and support end-users on hardware, software, and best practices
Ensure adherence to company security policies and relevant regulatory requirements
Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
Experience managing or mentoring IT support teams in a corporate environment
Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
Experience with Office 365 and other cloud-based SaaS applications
Familiarity with helpdesk ticketing systems and IT service management tools
Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
Experience with device provisioning and configuration and endpoint management
Exposure to audio/visual and basic network infrastructure is a plus
Familiarity with ITIL or similar frameworks is a plus
Strong troubleshooting, problem-solving, and analytical skills
Excellent communication and interpersonal skills with a strong customer service orientation
Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $75,000- $105,000

BGBx is headquartered in New York City, and the salary range listed reflects the expected base compensation for this role in the New York City metropolitan area. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Quick Apply

Refine Your Search

helpdesk manager jobs in new york, ny

Helpdesk Manager

Service Desk Technician

60942 Admin- IT- Helpdesk Support

Managed Services Help Desk Manager

Helpdesk Technician

Manager, IT Service Desk

Senior Helpdesk Technician

IT Operations Support

IT Service Desk Team Lead

Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must

Level 2 Helpdesk Support Professional, Temp to Perm

IT SUPPORT TECHNICIAN

Manager of Customer IT Services (Hybrid - NYC)

IT Manager

Service Desk Manager

IT Manager

Senior Manager, IT & Vendor Operations

IT Administrator

Information Technology Hourly IT Support Assistant - Part-Time

Help Desk Technician

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