Top 25 Insider inc Jobs in New York, Ny

W Insider Manager
Marriott International, Inc —New York, NY
- $35.10 - $45.19 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Lead, Insider Risk - Cyber Defense & Response
Prudential —Newark, NJ
- $123,700 - $204,100 a year
- Full-time
- Computer Science
- Research
- Analysis skills
- Employee stock purchase plan
- Disability insurance
Fairchild: Events Producer
Penske Media Corp. —New York, NY
- $80,000 - $87,500 a year
- Research
- Mid-level
- 3 years
- Paid parental leave
- Disability insurance
Quick Apply
WWD: Beauty Reporter
Penske Media Corp. —New York, NY
- $66,500 - $70,000 a year
- Research
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Corporate & Securities Paralegal
Progyny, Inc —New York, NY
- $80,000 - $100,000 a year
- Email
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Creative Technologist (Fintech & Personal Finance)
Gen Digital Inc. —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Assistant General Counsel
OTC Markets Group Inc —New York, NY
- $175,000 - $200,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
Senior/Staff/Principal AI/ML Engineer - Threat Detection Engineering
AppGate Cybersecurity, Inc. —New York, NY
- $180,000 - $275,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Senior level
Quick Apply
Sr. Project Manager
INSIDE SOURCE INC. —New York, NY
- $90,000 - $100,000 a year
- Microsoft Excel
- 6 years
- Microsoft Outlook
Quick Apply
8d
Lead, Tactical Intelligence & Threat-Informed Defense
Prudential —Newark, NJ
- $123,700 - $204,100 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Senior level
- Employee stock purchase plan
- Disability insurance
5d
Sr. Security Engineer (Hybrid in Irvington, NY)
Eileen Fisher —Irvington, NY
- $120,000 - $135,000 a year
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Health insurance
- Paid time off
Quick Apply
ARTnews and Art in America: Social Media Editor
Penske Media Corp. —New York, NY
- $67,500 a year
- Mid-level
- Office
- AI
- Paid parental leave
- Disability insurance
Quick Apply
8d
Paralegal, Securities and Corporate Governance
Amer Sports —New York, NY
- $90,000 - $120,000 a year
- Email
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Health insurance
2d
ARTFORUM: Advertising Executive
Penske Media Corp. —New York, NY
- $80,000 - $90,000 a year
- 5 years
- Senior level
- Communication skills
- Paid parental leave
- Disability insurance
Quick Apply
7d
Director, Executive Compensation
Dotdash Meredith —New York, NY
- $165,000 - $185,000 a year
- Full-time
- Office
- Finance
- 8 years
- Commuter assistance
- Paid parental leave
Director, Trade Surveillance & Financial Crimes Compliance
moomoo —Jersey City, NJ
- $185,000 - $230,000 a year
- Full-time
- Office
- Finance
- SQL
- Health insurance
- Dental insurance
Quick Apply
2d
Lead, Detection Engineer - Cyber Defense & Response
Prudential —Newark, NJ
- $123,700 - $204,100 a year
- Full-time
- Windows
- Analysis skills
- Continuous improvement
- Employee stock purchase plan
- Disability insurance
Sr. Account Manager
INSIDE SOURCE INC. —New York, NY
- $80,000 - $110,000 a year
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
2d
Lead, Infrastructure Security Engineer - CASB and DSPM
Prudential —Newark, NJ
- $133,600 - $220,400 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Employee stock purchase plan
- Disability insurance
Senior Warehouse Operations Manager
Weee! Inc —Clifton, NJ
- $117,000 - $138,000 a year
- Email
- Spanish
- Computer literacy
- Engineering
- Health insurance
- Dental insurance
Quick Apply

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W Insider Manager

Marriott International, Inc -
New York, NY

Apply Now

Job Details

Full-time
$35.10 - $45.19 an hour

Qualifications

Employee onboarding
Guest reservation booking
Hotel policy compliance
Rental car coordination
Team supervision
Managing teams in a customer support role
Phone communication
Employee grievance management
Coaching
Greeting customers
Customer satisfaction tracking
Associate's degree in Business Administration
Performance feedback (performance evaluation method)
Managing hospitality teams
Mid-level
High school diploma or GED
Disciplinary action management
Team development
Hiring
Hotel and accommodations guest check-out
Professional development support
Client retention
Decision making
Team training
Hospitality Management
Employee relations management
Mentoring
Hotel emergency procedures
Recruiting
Interviewing

Full Job Description

Additional Information
Job Number26085451
Job CategoryRooms & Guest Services Operations
Location201 Park Ave S, New York, New York, United States, 10003
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $35.10 - $45.19 per hour
Bonus Eligible: Y

JOB SUMMARY

Responsible for the supervision of all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Maintaining Concierge Goals

Supervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Assists in development of specific goals and plans to prioritize, organize, and accomplish work.

Keeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Establishes an effective database to be used by all team members for restaurant and local attractions.

Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.

Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).

Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.

Provides check-in and check-out services and handles reservations when needed.

Maintains knowledge of rooms and their locations, services and facilities of the hotel.

Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.

Responds to emergency situations using appropriate procedures.

Maintains awareness of daily operations and events at the hotel.

Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements

Provides warm welcome and anticipation of guest needs throughout their stay.

Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies.

Supervising Concierge Team

Supervises all activities of concierge team.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Takes part in building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises employees and all day-to-day operations. Understands employee duties well enough to perform them in employees' absence.

Maintains open, collaborative relationships with employees and encourages employees do the same within the team.

Verifies concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Verifies that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Ensuring Exceptional Customer Service

Promotes an atmosphere where concierge team provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with guests to obtain feedback on quality of product, service levels and overall satisfaction.

Verifies employees understand customer service expectations and parameters.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

insider inc jobs in new york, ny

W Insider Manager

Lead, Insider Risk - Cyber Defense & Response

Fairchild: Events Producer

WWD: Beauty Reporter

Corporate & Securities Paralegal

Creative Technologist (Fintech & Personal Finance)

Assistant General Counsel

Senior/Staff/Principal AI/ML Engineer - Threat Detection Engineering

Sr. Project Manager

Lead, Tactical Intelligence & Threat-Informed Defense

Sr. Security Engineer (Hybrid in Irvington, NY)

ARTnews and Art in America: Social Media Editor

Paralegal, Securities and Corporate Governance

ARTFORUM: Advertising Executive

Director, Executive Compensation

Director, Trade Surveillance & Financial Crimes Compliance

Lead, Detection Engineer - Cyber Defense & Response

Sr. Account Manager

Lead, Infrastructure Security Engineer - CASB and DSPM

Senior Warehouse Operations Manager

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