Top 319 It helpdesk support Jobs in New York, Ny

Deputy Director of Technology
Center for Alternative —Brooklyn, NY
- $80,000 - $100,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- 403(b) matching
- Paid holidays
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L2 Dual Platform IT Technician (NYC)
DeepTech Inc. —New York, NY
- $80,000 - $90,000 a year
- Email
- Google Workspace
- 11+ years
- Mid-level
- Commuter assistance
- AD&D insurance
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Managed Services IT Technician
Preferred Business Systems, Inc. —Whippany, NJ
- $25.00 - $27.50 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
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IT Asset Management Supervisor
CohnReznick —Parsippany-Troy Hills, NJ
- $102,000 - $140,000 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid time off
- Parental leave
3d
IT User Support Specialist - Japanese bilingual
PASONA N A, INC. —New York, NY
- $72,000 - $76,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
IT Support Specialist I
Weill Cornell Medicine —New York, NY
- $33.30 - $37.69 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
IT Support Assistant Hourly
The City University of New York (CUNY) —Bronx, NY
- $24.48 - $27.68 an hour
- Part-time
- English
- High school diploma or GED
- Driver's License
IT Helpdesk Representative
DEPARTMENT OF PROBATION —New York, NY
- $44,545 - $74,134 a year
- Full-time
- Mid-level
- Office
- Windows
- Loan forgiveness
IT Support Specialist
Qureos Inc —New York, NY
- $30 - $45 an hour
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid training
- Paid holidays
9d
Remote Help Desk Support Specialist
Qureos Inc —New York, NY
- $32 - $35 an hour
- Full-time
- Remote
- 11+ years
- Mid-level
- Analysis skills
2d
Information Technology Hourly IT Support Assistant - Part-Time
The City University of New York (CUNY) —New York, NY
- $24.48 - $27.68 an hour
- Part-time
- Writing skills
- English
- Mid-level
Service Desk Technician
Agency DEPT OF ENVIRONMENT PROTECTION —Queens, NY
- $71,577 - $105,156 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Loan forgiveness
Part-Time Helpdesk Technician
Alvanon, Inc. —Manhattan, NY
- $25 - $30 an hour
- Part-time
- Google Workspace
- Microsoft Outlook
- Computer Science
Quick Apply
4d
Help Desk Analyst (NYC - 36th Street)
Vocational Instruction Project —New York, NY
- $43,500 - $55,000 a year
- Overtime
- Research
- Travel
- Associate's degree
1d
Desktop Support Engineer I
CME Group —New York, NY
- $33.55 - $55.96 an hour
- Full-time
- Office
- Windows
- Entry level
- Health insurance
- 401(k)
Helpdesk Technician
Fountain House —New York, NY
- $22.36 an hour
- Full-time
- Office
- Windows
- Residential
Quick Apply
IT SUPPORT TECHNICIAN
Callen-Lorde Community Health Center —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Commuter assistance
- Disability insurance
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College Aide- Help Desk Technician
DEPT OF YOUTH & COMM DEV SRVS —New York, NY
- $19.14 - $24.08 an hour
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Work from home
- Loan forgiveness
Helpdesk Specialist
Saatva —New York, NY
- $25 an hour
- Office
- Continuous improvement
- Communication skills
- Referral program
Quick Apply
IT Desktop Support, Incident Technician
Allied digital service limited —New York, NY
- $24 an hour
- Weekends as needed
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
10d

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it helpdesk support jobs near new york, ny

Deputy Director of Technology

Center for Alternative -
Brooklyn, NY

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

403(b) matching
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)
Referral program

Qualifications

Endpoint Security
Managing technical support teams
Implementing network security protocols
Staff supervision
Team supervision
Project management experience in technology
Managing teams in a customer support role
Coaching
Equipment troubleshooting
Microsoft Exchange
Team development
Technical solutions implementation
Bachelor's degree
Email configuration (technical support)
Computer hardware
Mentoring
Network support
Leading team collaboration initiatives
Hardware management
Customer support
Managing projects
Desktop administration
Cross-functional team management
Implementing IT solutions
PowerShell
Cross-functional communication
Active Directory management
Staff development
Managing tech infrastructure teams

Full Job Description

Job Title: Deputy Director of Technology

Job Summary:

CASES is seeking a Deputy Director of Technology Support to lead the organization's technical support operations and ensure delivery of reliable, secure, and high-quality technology services across the agency. Reporting to the Chief Technology Officer, this role oversees the technical support team, drives service excellence, manages complex IT projects, and develops strategies that enhance end-user support, technology infrastructure, and operational efficiency.

The Deputy Director of Technology Support is a collaborative, solutions-oriented leader who excels in fast-paced environments, effectively manages competing priorities, and is passionate about building high-performing support teams, improving service delivery, and advancing technology solutions that support organizational growth and business continuity.

Salary: The salary range for this role is $80,000 - $100,000 per year

Shift Hours: This position is full-time Monday - Friday from 9:00 AM - 5:00 PM

Location Address: 4 West 125th Street, New York, N.Y. 10027. Our office is easily accessible by public transportation. You'll also be traveling to our Brooklyn and Bronx offices.

Workplace Flexibility: In-person

What You Will Be Doing:

Plans, organizes and supervises the technical support program; oversees daily support needs of the organization
Able to provide support to end users and assist with setup of staff equipment
Supervises, provides training and works direction to and evaluates assigned technical support team personnel
Assigns and directs staff to meet technology needs, priorities and timelines. Reviews and updates support assignments to assure effectiveness and balance workload
Evaluates level of service and effectiveness of technical support program. Recommends and implements strategies to improve support in alignment with Organization goals and site needs
Coordinates with stakeholders and technicians to address specific technology needs and plan for technology procurement and implementation
Assists with Onboarding/Off Boarding requirements and Product procurement
Assists in technology planning, resource prioritization and communications as an active participant of the IT management team. Needs to be the goto team leader when technicians need assistance
Works with stake holders to review and adjust support to meet changing needs and address gaps
Collects data and prepares findings related to equity of access to technology for students and staff. Develops and implements plans to fund, procure, distribute, repair and replace technology to support universal access to technology
Leads and participates in staff meetings to communicate objectives, share updates, collaborate and gather feedback from personnel
Performs other related duties as required

What We Are Looking For:

Bachelor's degree in Management Information Systems, Computer Science, Information Technology, or a related field
Five (5) or more years of experience leading an enterprise technical support team, including direct supervision of at least five staff members
Strong experience managing enterprise IT support operations, service delivery, and customer support best practices
Hands-on expertise with Microsoft Exchange/Microsoft 365 administration, Active Directory, PowerShell, endpoint/device management, and enterprise domain environments
Experience administering cybersecurity solutions, including email security platforms, multi-factor authentication (MFA), and network security technologies such as SonicWall firewalls and enterprise Wi-Fi environments
Proven ability to lead complex IT projects, technology deployments, hardware refresh initiatives, and cross-functional implementations
Strong troubleshooting, analytical, and problem-solving skills with the ability to serve as an escalation point for complex technical issues
Excellent leadership, communication, and interpersonal skills with experience coaching, mentoring, and developing technical support staff
Ability to prioritize competing initiatives, manage multiple projects, and thrive in a fast-paced environment
Must be eligible to obtain and maintain the required background clearance for CJIS data access

Additional, preferred skills we are looking for but are not required:

Industry certifications such as CompTIA Security+, Network+, Microsoft, Cisco, ITIL, PMP, or other relevant technical certifications
Experience with help desk ticketing systems and mobile device management (MDM) platforms
Experience managing IT vendors, contracts, procurement, and technology budgets
Knowledge of project management methodologies and IT service management (ITSM) best practices
Experience supporting organizations with multiple locations or distributed workforces

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

Medical
Dental
Vision
Vacation and Paid Time Off – starting at 25 days off annually, Plus an additional summer selfcare day.
12 Paid Holidays per year.
Retirement 403(b) Competitive matching up to 6%.
Employee Referral Program.
Visit www.cases.org/careers/ to learn more about benefits offered by the CASES.

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE| Hold people’s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.

Monday - Friday, 9am to 5pm
35 hours per week excluding breaks

Quick Apply

Refine Your Search

it helpdesk support jobs in new york, ny

Deputy Director of Technology

L2 Dual Platform IT Technician (NYC)

Managed Services IT Technician

IT Asset Management Supervisor

IT User Support Specialist - Japanese bilingual

IT Support Specialist I

IT Support Assistant Hourly

IT Helpdesk Representative

IT Support Specialist

Remote Help Desk Support Specialist

Information Technology Hourly IT Support Assistant - Part-Time

Service Desk Technician

Part-Time Helpdesk Technician

Help Desk Analyst (NYC - 36th Street)

Desktop Support Engineer I

Helpdesk Technician

IT SUPPORT TECHNICIAN

College Aide- Help Desk Technician

Helpdesk Specialist

IT Desktop Support, Incident Technician

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