Top 9 Junior it technician Jobs in New York, Ny

Junior Service Desk Analyst
Cloud and Things, Inc —New York, NY
- $25 - $34 an hour
- Weekends as needed
- Hybrid work
- Hospital
- Windows
- Master's degree
Quick Apply
2d
Jr. Systems Engineer - Dedicated
Atlas Technica —New York, NY
- $55,000 - $70,000 a year
- Full-time
- Google Workspace
- Office
- Windows
Quick Apply
Jr. Systems Engineer - Hybrid
Atlas Technica —New York, NY
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Office
- Windows
Quick Apply
Jr. Systems Engineer - Dedicated (NYC/Stamford)
Atlas Technica —New York, NY
- $55,000 - $70,000 a year
- Full-time
- Google Workspace
- Office
- Windows
Quick Apply
7d
Junior Application Support Engineer
Tradeweb Markets —Jersey City, NJ
- $115,000 - $145,000 a year
- Weekends as needed
- Windows
- Java
- Bachelor's degree
- Travel reimbursement
- Commuter assistance
7d
Junior IT technician specialist
KIDICHIC —Staten Island, NY
- $24.50 - $26.00 an hour
- Full-time
- Google Workspace
- Computer literacy
- Windows
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7d
Technician
LOGIX Information Systems —Woodbridge, NJ
- Part-time
- Windows
- 1 year
- Entry level
Korean Bilingual IT Support Specialist (NJ)
Cesna Recruitment —Fort Lee, NJ
- $58,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
- Paid holidays
- Health insurance
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Celerant Technology Corp —Iselin, NJ
Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. Help desk: 1 year (Preferred).
$40,000 - $50,000 a year
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Education Support Analyst
Custom Computer Specialists —Hauppauge, NY
Provide technical support via the telephone and support portal. Technical certification gift card rewards program. Other travel may be required.
$60,000 - $70,000 a year
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Take service desk calls and participate in supporting ThinkOn internal corporate systems. Technical and mechanical knowledge on the latest generation transport…
$47,000 - $47,800 a year
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10d

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Junior Service Desk Analyst

Cloud and Things, Inc -
New York, NY

Quick Apply

Job Details

$25 - $34 an hour
2 days ago

Qualifications

Incident management software
Equipment troubleshooting
Windows
Productivity software support
Desktop (troubleshooting support)
Remote access software
Desktop applications
ServiceNow
Customer support
Productivity software
Ticketing system technical support

Full Job Description

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.?

*This is an exempt position. Salary commensurate with experience*

Job Title: Junior Service Desk Analyst
Location: New York, NY (Remote; up to 20% onsite)
Duration: 6 Months (with potential for extension)
Start Date: estimated - 9/15/2026
W2 Hourly Rate: $25-34/hour
Application Deadline: 8/19/2026

Overview:

We are seeking a Junior Service Desk Analyst to provide front-line Level 1 support for NYC Health + Hospitals across its enterprise healthcare environment. This entry-level role supports end users through phone, live chat, email, service portal, and automated request queues while resolving incidents and service requests in accordance with service level agreements. The analyst will deliver timely, customer-focused support while building foundational knowledge of Service Desk operations and IT best practices in a 24/7 healthcare setting.

Duties:

Manage Level 1 interactions, incidents, service requests, catalog tasks, and work orders from initial report through resolution or appropriate escalation.
Provide front-line support to end users through phone calls, live chat, email, the service portal, and auto-triggered request queues during the assigned tour.
Troubleshoot and resolve common hardware, software, password reset, Microsoft Office, Windows, application, and access-related issues at Level 1 whenever possible.
Receive, prioritize, document, and actively resolve end-user requests while maintaining accurate ticket records in ServiceNow.
Triage requests for accurate transfer and escalation, follow established paging and escalation procedures, and track ticket progress against service level agreements (SLAs).
Serve as a single point of contact for Service Desk activities and provide clear, timely status updates to end users throughout the resolution process.
Use remote support tools, including Bomgar, to assist users and diagnose technical issues.
Contribute to the continuous improvement of Service Desk processes, procedures, documentation, and customer experience.
Maintain current technical knowledge of Service Desk tools, IT technologies, and support practices used within the environment.
Participate in special projects and perform other assigned Service Desk duties as required.
Provide coverage for the Weekend Day shift (Saturday and Sunday 8:00 AM-9:00 PM and Monday 8:00 AM-8:00 PM), including holidays when necessary, within a 24/7 Service Desk environment.

Mandatory Qualifications:

1+ years of experience in a service desk or technical support role.
Understanding of ServiceNow and Service Desk ticket management processes.
Understanding of remote desktop support tools, including Bomgar.
Basic hardware and software troubleshooting skills, including support for password resets, Microsoft Office, Windows, and application-related issues.
Familiarity with EDP applications and data processing programs.
Strong customer service, documentation, problem-solving, communication, and teamwork skills.
Ability to work independently and collaboratively in a fast-paced team environment.
Ability to work the assigned Weekend Day shift and holidays when necessary in support of a 24/7 Service Desk.
Must provide personal IT equipment suitable for remote work, including a PC/monitor or laptop, headset, and reliable home internet.
Ability to work at various locations when necessary and report onsite within 48 hours when required; the role is approximately 80% remote and up to 20% onsite.

Desirable Qualifications:

Local to the New York area to support occasional onsite requirements.

Educational & Certification Requirements:

Associate's or Bachelor's degree in Information Technology or a related field.
Client minimum qualifications also identify a baccalaureate degree in a relevant field with one year of qualifying systems/EDP experience, or a master’s degree in a relevant management, administration, accounting, or related field.
A satisfactory combination of education, training, and experience may also qualify.

What We Offer:
Opportunities to lead impactful transformations in the public sector infrastructure.
Engagement with high-profile government initiatives, supporting meaningful change.
Professional development through exposure to innovative Agile practices and leadership collaboration.
A collaborative environment that values ownership, initiative, and continuous learning.
Ready to make a difference?

We’re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management

Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used
Our AI tools assist by:
Analyzing resumes against job requirements
Supporting our recruiters in candidate data evaluation
Ensuring consistent review standards across all applications
Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.
Your Data and Privacy

Cloud and Things Data Handling:
Your information is processed securely and used exclusively for recruitment purposes
Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: [email protected]
All personal information is handled confidentially in accordance with our privacy policy
AI Tool Data Processing:
AI processing data is retained for a maximum of 90 days, after which it is deleted
All data sent to AI tools is encrypted in transit and at rest
AI tools comply with applicable privacy laws including GDPR and CCPA
Personal data is anonymized or minimized wherever possible during AI processing

Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.

Quick Apply

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junior it technician jobs in new york, ny

Junior Service Desk Analyst

Jr. Systems Engineer - Dedicated

Jr. Systems Engineer - Hybrid

Jr. Systems Engineer - Dedicated (NYC/Stamford)

Junior Application Support Engineer

Junior IT technician specialist

Technician

Korean Bilingual IT Support Specialist (NJ)

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