Top 148 Mac technical support Jobs in New York, Ny

IT Support Specialist I
Weill Cornell Medicine —New York, NY
- $33.30 - $37.69 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
Computer Support Technician II
New York University —New York, NY
- $38.10 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
Help Desk Technician
NEOVERA LLC —New York, NY
- $110,000 - $115,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
Quick Apply
IT Support Analyst II
Weill Cornell Medicine —New York, NY
- $44.34 - $50.00 an hour
- Weekends as needed
- Research
- Mid-level
- Office
(USA) Specialist Technician, Technology Support - IT Support
Vizio —New York, NY
- $25 - $48 an hour
- High school
- Mid-level
- Office
- Paid jury duty
- Disability insurance
14d
Windows and MacOS Desktop Support
Xperteks —New York, NY
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
Quick Apply
IT Associate
Braze —New York, NY
- $75,000 - $80,000 a year
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Service Desk Analyst I
Fanatics Collectibles —New York, NY
- $28.85 - $36.06 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Bronx, NY
- $28 - $45 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
IT ANALYST - CORPORATE
Front Row Europe GmbH —New York, NY
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Commuter assistance
- Health insurance
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
IT Support Specialist
The Chapin School —New York, NY
- $75,000 - $85,000 a year
- Full-time
- School experience
- Classroom
- Google Workspace
Quick Apply
10d
Senior Desktop Support Engineer
Cognizant —New York, NY
- $78,000 - $88,000 a year
- Full-time
- Office
- Windows
- Team management
- Paid parental leave
- Employee stock purchase plan
Service Desk Specialist
Astreya —New York, NY
- $38 - $42 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 4 years
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
ION Computer Systems —New Hyde Park, NY
- $30 - $35 an hour
- Full-time
- Background check
- 5 years
- Mid-level
Quick Apply
IT Support - US
Cyera —New York, NY
- $90,000 - $100,000 a year
- Full-time
- Google Workspace
- 5 years
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Field Services & Support (FSS) Specialist
Amer Sports —New York, NY
- $80,000 - $90,000 a year
- Email
- Mid-level
- Office
- Windows
- Paid parental leave
- Health insurance
7d
IT Analyst - Corporate
Front Row Group —New York, NY
- $85,000 - $105,000 a year
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Commuter assistance
- Health insurance
Quick Apply
System Support Specialist - Full Time; 9171-318-N
Catholic Charities Brooklyn and Queens —Brooklyn, NY
- $70,000 - $78,400 a year
- Weekends as needed
- Computer science
- Computer Science
- Adults
- Paid holidays
- Health insurance
Quick Apply
13d
Technology Associate
Neighborhood Charter Schools —New York, NY
- $63,000 - $75,190 a year
- Full-time
- School experience
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for mac technical support in new york, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

mac technical support jobs near new york, ny

IT Support Specialist I

Weill Cornell Medicine -
New York, NY

Apply Now

Job Details

$33.30 - $37.69 an hour

Qualifications

High school diploma or GED
Client interaction via phone calls

Full Job Description

Title: IT Support Specialist I

Location: Midtown

Org Unit: Service Desk Level 1

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $33.30 - $37.69

As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, delivers first tier phone support while acting as first point of escalation for client and staff issues. This role monitors and prioritizes the Service Desk phone line, e-mail message queues and automated request queue to ensure that all incidents and requests are resolved according to service level agreements and properly escalated when necessary.

Job Responsibilities

Resolves technical issues with operating systems, hardware, software and network connectivity. Escalates issues as needed.
Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
Ensures metrics and service level agreements are upheld.
Contributes to and helps maintain the Knowledge Base.
May develop, maintain and/or disseminate departmental or functional specific policies and procedures. May also be responsible for maintaining a departmental standard operating procedures (SOP) manual if available.
Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.

Education

High School Diploma

Experience

Associate's degree is preferred.
Prior experience working in a customer service environment, call center or desktop support role. Approximately 2 years of phone support is required.
Prior experience using ServiceNow is strongly preferred.

Knowledge, Skills and Abilities

Demonstrated experience with an IT Service Management ticketing system.
Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support.
Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets and printers.
Demonstrated knowledge of Citrix environment.

Licenses and Certifications

Working Conditions/Physical Demands

Position requires long periods of time in a sitting position; Ability to work flexible hours, including weekends, early mornings and/or late nights. It is a remote position, however, occasional travel to the office to attend meetings or other scheduled events might require. Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Apply Now

Refine Your Search

mac technical support jobs in new york, ny

IT Support Specialist I

Computer Support Technician II

Help Desk Technician

IT Support Analyst II

(USA) Specialist Technician, Technology Support - IT Support

Windows and MacOS Desktop Support

IT Associate

Service Desk Analyst I

IT Support Engineer I, Ops Tech Solutions (OTS)

IT ANALYST - CORPORATE

Technology Support Analyst

IT Support Specialist

Senior Desktop Support Engineer

Service Desk Specialist

Desktop Support Technician

IT Support - US

Field Services & Support (FSS) Specialist

IT Analyst - Corporate

System Support Specialist - Full Time; 9171-318-N

Technology Associate

I want to receive the latest job alert for mac technical support in new york, ny

Related Searches

Explore jobs in more locations

Position Summary

Job Responsibilities

Education

Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Working Conditions/Physical Demands

Job Seeker Tools

Employer Tools

Browse

Stay Connected