JOB TITLE: One (1) Program Manager / Program Manager Associate.
Agency Description:
The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.
Division Description:
The Division of Citywide Workforce Opportunity (CWO) at the NYC Department of Small Business Services (SBS) serves over 90,000 jobseekers and 900 employers each year through its employment and training programs. Specifically, CWO oversees a network of 18 Workforce1 (WF1) career centers, operated in all five boroughs by workforce development providers under contract with SBS. CWO also manages three dozen training programs, in such areas as tech, health care, and construction, that are offered in collaboration with higher education institutions and non-profit training providers.
CWO serves two core constituencies through its centers and programs. One is jobseekers, most of whom have traditionally been underserved and have not had ready access to employment and training opportunities. Eligible jobseekers can visit WF1 centers to take advantage of career services such as interviewing workshops, as well as direct connections to employment opportunities across NYC. They can also enroll in SBS’ training programs at no cost to them. The second constituency is employers. Working with a variety of internal and external partners, CWO seeks to identify employers who might benefit from hiring graduates of our training programs as well as those who might benefit from targeted recruitment services offered through the WF1 centers that enable employers to find qualified candidates for a variety of positions.
Job Description:
New York Systems Change and Inclusive Opportunities (NY SCION) was launched in 2022 by the New York State Department of Labor (NYSDOL) to improve and expand employment opportunities for individuals with disabilities throughout New York State. The City of New York’s implementation of NYC NY SCION is a Multi-agency Initiative that leverages expertise of The Mayor’s Office for People with Disabilities (MOPD), Mayor’s Office for Talent and Workforce Development (NYC Talent), NYC Workforce Development Board (WDB), and NYC Department of Small Business Services (SBS) who manages the high-volume, employer demand-driven system, Workforce1 Career Centers (WF1CC), successfully to connect talent to employers at scale.
The mission of NY SCION is to improve the participation of individuals with disabilities, including individuals with intellectual and developmental disabilities, in workforce systems and improve their employment outcomes via a sustainable, job-driven, inclusive model that involves businesses and workforce demand.
Program Manager / Program Manager Associate will serve as a disability resource coordinator to jobseekers with disabilities at our Workforce1 Career Centers organizing community activities and events, forging strategic partnerships, and ensuring the provision of direct services. Will be integral to enhancing employment outcomes for individuals with disabilities by improving access to a suite of career services. Role requires the Program Manager/ Program Manager Associate to obtain and maintain a Work Incentive Practitioner - Credential to provide benefits advisement and work incentive counseling to job seekers in receipt of Social Security Administration (SSA) benefits (e.g., Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI)).
The Program Manager/Program Manager Associate will interact and coordinate activities with our SBS internal teams (i.e. Operations Team, Candidate Services Team, Training Team, Sales Team, Community Partners Team, Data and Reporting Team, etc.) to ensure the success of NYC SCION. The Program Manager/ Program Manager Associate will also need to travel throughout the five boroughs and maintain office hours at the WorkForce1 Career Centers to educate,train and observe implementation of training in practice, key performance indicators.
Key activities include: Expand access to career center services, Facilitate trainings to career center staff,customers, employers and community partners, and fostering partnerships and collaborations, and Ensure that WorkForce1 Career Centers are enhancing employment outcomes for people with disabilities.
Essential Responsibilities:
- Provide disability-related trainings on Disability, Accessibility, Strategies and Inclusion Trainings (DASI),best practices for conducting outreach to people with disabilities, creating accessible job posting, and other topics, to all Workforce1 and New York State Department of Labor (NYSDOL) center staff approximately four times per month.
- Assist in training and providing guidance to our internal SBS team/ CWO Division.
- Identify skill gaps, performance issues, and organizational learning needs through surveys, interviews,data analysis, and collaboration with stakeholders.
- Design training, lesson plans, and learning materials that align with goals and adult-learning principles.
- Deliver engaging in-person or virtual training sessions using interactive methods, demonstrations, and real-world application exercises.
- Schedule sessions, manage registration, prepare materials, coordinate technology, and ensure smooth execution of all training activities.
- Provide Disability Etiquette and Awareness Training to Community Partners.
- Provide training for businesses on relevant topics including Benefits of hiring people with disabilities.
- Review and analyze best practices for accessibility in job training.
- Provide background training to all Workforce1 and NYSDOL center staff about Ticket to Work a Social Security's Program that supports career development for people ages 18 through 64 who receive Social Security disability benefits and want to work. The Ticket Program is free and voluntary.
- Implement accessibility plan – including physical, programmatic, communication and digital accessibility –ensuring universal access for job seekers at the Workforce1 Career Centers in the spirit of the law
- Conduct review of accessibility among sector-based “cohort” trainings and make clear recommendations for increasing the physical, programmatic, and digital accessibility of trainings.
- Present recommendations to SBS leadership and SBS leadership determines what to adopt and over what timeline to develop concrete plan for increasing the physical, programmatic, and digital accessibility of trainings.
- Hold quarterly Talent Coalition meeting to bring together Workforce1 and a variety of partners for better coordination of services.
- Design a new approach to outreach and marketing to customers and delivering the Workforce1 orientation based on input from partner organizations and customers with disabilities; collect feedback;evaluate feedback and implement additional changes; iterate multiple times along with SBS.
- Launch regular review of reports produced about the impact of the NY SCION initiative.
- Increase the capacity of the Workforce1 Career Centers and surrounding career pathways programs to serve individuals with disabilities.
- Travel throughout all five boroughs in New York City and maintain office hours at Workforce1 Career Centers.
- Identify and leverage disability-related resources and partners, including the NYS Education Department’s (NYSED) Adult Career and Continuing Education Services
– Vocational Rehabilitation(ACCES-VR) and the Office of Children and Family Services/NYS Commission for the Blind(OCFS/NYSCB), to support collaboration around a job seeker’s employment and/or training goal(s).
- Advising the workforce development system on how to effectively promote the participation of individuals with disabilities in existing career pathways systems and programs.
- Assist and train the Local Workforce Development Board (LWDB), Workforce1 Career Center staff,businesses, community colleges, and other training providers on such topics as rights under the Americans with Disabilities Act (ADA), Ticket to Work (TTW), accommodations, assistive technology, and assessments.
- Coordinate with career pathway programs’ direct service delivery staff, including career coaches.
- Assist in the recruitment of individuals with disabilities, including TTW Ticket Holders, to participate in career pathways programs, including funded career pathways training, and to utilize Workforce1 Career Center services.
- Identify career, training, and employment opportunities for individuals with disabilities using assessments.
- Facilitate an effective approach to leverage resources needed for individuals with disabilities to fully participate in existing career pathway programs and to achieve their employment and/or training goal(s).
- Support the development of a sustainability plan and strategies that will continue the successful project components beyond the funding period.
Additional Information
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.
REQUIREMENTS:
Program Manager Associate: 1 - 2 years of full-time, relevant experience in program management, workforce development, or working with community programs supporting and providing services to peoples with disabilities.
Program Manager: 3+ years of full-time, relevant experience in program management, workforce development, or working with community programs supporting and providing services to peoples with disabilities.
All Applicants: Go to www.nyc.gov/jobs search for Job ID: # 782658
Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
If you are unable to apply via Jobs NYC, you can email your cover letter and resume to
[email protected] with the following in the subject line: NYC SCION Program Manager.
If you do not have access to email, mail your cover letter & resume to:
NYC Department of Small Business Services
Human Resources Unit
1 Liberty Plaza, 11th Floor
New York, New York 10006
COMMUNITY COORDINATOR - 56058
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
- A strong belief that individuals with disabilities, including individuals with developmental, intellectual, and other significant disabilities, can and deserve to work in their communities. - Knowledge of federal, state, and local laws, policy, and procedures relating to equal opportunity and non-discrimination employment of individuals with disabilities and other protected classes. - Background in areas including sustainability, customized and supported employment, intersectionality, and personcentered planning is preferred. - Strong understanding of local community agencies, service providers, stakeholders, and disabilityrelated resources, along with program management experience in developing, implementing, and evaluating sustainability strategies and continuous quality improvement efforts. - An ability to communicate with diverse stakeholders, including business leaders, customers in minority groups, and workforce development staff. - Proven ability to communicate effectively in both written and spoken formats. - Deep understanding of job search strategies (r sum s, cover letters, interviewing, networking) and proven experience teaching these skills to diverse job seekers. - Strong digital literacy and proficiency in leading remote meetings.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
