Top 69 msp technical support engineer Jobs in new york, ny

Client Services Engineer (L3)
Griffin Resources —New York, NY
- $75,000 - $90,000 a year
- Monday to Friday
- Google Workspace
- Microsoft Outlook
- 5 years
- 401(k)
Jr. System Engineer - Must have MSP Experience.
DK's Enterprises, Ltd. —Far Rockaway, NY
- $70,000 - $100,000 a year
- Full-time
- 6 years
- Office
- Windows
- Paid training
- Health insurance
Quick Apply
2d
Modern Endpoint & Intune Project Engineer
Preferred Business Systems, Inc. —Whippany, NJ
- $65,000 - $78,000 a year
- Full-time
- Hybrid work
- Background check
- Windows
- Senior level
- Health insurance
- Dental insurance
Quick Apply
IT Security Engineer — Japanese-English Bilingual
N LiNK Consulting, LLC —New York, NY
- $55,000 - $70,000 a year
- Full-time
- English
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Sr. Systems Engineer - Hybrid
Atlas Technica —New York, NY
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- Google Workspace
- System design
- Mid-level
Quick Apply
Sr. Systems Engineer (Dedicated)
Atlas Technica —New York, NY
- $90,000 - $105,000 a year
- Full-time
- Google Workspace
- System design
- Mid-level
Quick Apply
System Engineer (MSP)
Fabre Tech —Fairfield, NJ
- $70,000 - $90,000 a year
- Full-time
- HIPAA
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Onsite Engineer - New York
Cloudbox —Manhattan, NY
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
Senior IT Support Engineer - MSP
My IT Crew —Brooklyn, NY
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Customer service
- Office
- Conflict management
Quick Apply
Support Engineer I - NYC
TechPulse —New York, NY
- $60,000 - $70,000 a year
- Overtime
- Hybrid work
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Systems Engineer
Acture Solutions Inc —New York, NY
- $80,000 - $120,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Field Services Engineer
Eze Castle Integration Inc —New York, NY
- Up to $90,000 a year
- Microsoft Excel
- Azure
- Microsoft Outlook
- 401(k)
- Paid time off
Quick Apply
IT Project Engineer
Lyra Technology Group —New York, NY
- $90,000 - $100,000 a year
- Azure
- Mid-level
- Office
Quick Apply
8d
Remote Escalation Engineer - MSP
My IT Crew —Brooklyn, NY
- $85,000 - $100,000 a year
- Full-time
- Remote
- Azure
- 5 years
- Windows
Quick Apply
IT Systems Engineer III
Ophelia —New York, NY
- $140,000 - $150,000 a year
- Remote
- Addiction Medicine
- 5 years
- System design
- Disability insurance
- Health insurance
Field Technician MSP
Aris Search —Brooklyn, NY
- $55,000 - $650,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driver's License
Quick Apply
6d
Team Lead
Atlas Technica —New York, NY
- $90,000 - $110,000 a year
- Full-time
- Google Workspace
- 5 years
- Mid-level
Quick Apply
Client Technology Manager
ECI —New York, NY
- Up to $152,000 a year
- Hybrid work
- Google Workspace
- Azure
- Office
- 401(k)
- Paid time off
Quick Apply
Windows System Engineer
The Vertex Companies, LLC —New York, NY
- $79,000 - $234,000 a year
- Full-time
- Hybrid work
- Windows
- 3 years
- Master's degree
- Paid holidays
- Disability insurance
Systems Engineer - Dedicated (NYC/Stamford)
Atlas Technica —New York, NY
- $70,000 - $90,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply

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msp technical support engineer jobs near new york, ny

Client Services Engineer (L3)

Griffin Resources -
New York, NY

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Job Details

$75,000 - $90,000 a year

Benefits

401(k)

Qualifications

Driver's License
Video conferences (communication methods)
Root cause analysis
IT department experience

Full Job Description

KJ Technology is dedicated to being the very best in IT Support Services in the Metro New York area. We're proud of the success we’ve achieved for over 28 years driven by our core values of Transparency and Candor, being Driven, acting as a Client Advocate, and Continuous Improvement.

We set our clients up for long-term success by helping them make strong strategic IT decisions that support their business. A People-First organization, we are the only New York City based MSP to be certified as a Great Place to Work three years in a row, in a tough industry. Our crew members enjoy an exceptional experience where they are treated as internal customers. They also enjoy a great benefits package with a strong 401k program.

Compensation: $75,000 – $90,000 base salary + variable compensation
Schedule: Monday – Friday, 8:30 AM – 5:30 PM EST

We are looking to hire a polished client-facing Client Services Engineer (L3) to provide white-glove onsite and remote IT support for high-end business clients across New York City.

This role will handle Level 2+ service desk requests and perform proactive onsite visits to client environments. The ideal candidate has strong interpersonal skills, advanced technical capability, and the confidence to operate independently in client-facing situations, with a continued drive to deepen their expertise and stay current with emerging technologies. They will have the opportunity to work with cutting-edge AI tools and frontier large language models (LLMs) that KJ leverages to enhance service delivery, accelerate troubleshooting, improve documentation, and elevate the client experience. This role collaborates closely with senior engineers while performing incident and problem resolution, owning requests through completion. The Client Services Engineer will also support PC deployments in KJ’s internal hardware lab as part of the deployment team.

The ideal candidate will have 5+ years of relevant experience within an IT Managed Service Provider (MSP). Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or Microsoft 365 Administration are preferred.

This role reports to the Director of Technology and is an onsite, in-office role based in New York City, with regular travel to client sites.

Responsibilities:

Respond to assigned Level 2+ reactive and proactive help desk service requests; user-generated or auto-generated through monitoring infrastructure.

Configure desktops and laptops to fit client needs.

Monitor and resolve issues within client networks using existing monitoring tools.

Services delivered both onsite and remotely.

Provide timely and effective communication updates verbally and in writing to requestors, customers, leads, and management.

Collaborate cross-functionally with Project and Internal IT teams as needed.

Collaborate with other engineers as needed based on skills and complexity, and as assigned by management or team leads.

Leverage frontier AI and LLM technologies to work more efficiently, improve technical documentation, accelerate issue resolution, and deliver an exceptional client experience.

Perform incident and problem resolution on assigned incidents and own the request through completion and resolution.

Perform standard changes related to moves, adds, changes, deletion (MACD) in accordance with documented standards, policies, and procedures.

Participate in and contribute to collaborative work teams established to improve service levels and gain efficiencies.

Establish development plans with KJ management that will improve skills and overall marketability as an IT professional, as well as improve the KJ brand via highly rated customer experiences.

Utilize the IT Configuration Management Database and Knowledge Base systems to obtain and update relevant information.

Communicate and coordinate with internal and external resources to ensure optimal processing of service requests.

Qualifications:

A minimum of 5 years of relevant experience within an IT Managed Service Provider (MSP). Additional transferable experience will also be considered.

Excellent verbal and written English communication skills; understands active listening and can demonstrate abilities to empathize with people.

Resourcefulness in finding root causes and solutions to problems.

Interest in AI, automation, and emerging technologies, with a willingness to learn and incorporate modern AI tools into daily workflows.

Possess a basic level of awareness of 3 core ITIL Service Processes (Incident, Problem, Change).

Driven to learn new technologies, methods, and practical skills.

A valid driver's license is required. Access to a car is preferred (although most clients will be accessed via public transportation).

Knowledge and familiarity of Windows device setups and configurations.

Familiarity with the workings of Microsoft 365 Admin, specifically with user creation and exchange online administration.

Preferred certifications include one of the following: CompTIA Network+ or Security+, Microsoft Azure Administrator Associate, or Microsoft 365 Administration.

Technologies to Support:

Account recovery

Adobe licensing

Anti-virus (Sentinel One)

Cloud Backup (Datto)

Cloud Storage (Box/DropBox/Egnyte/OneDrive/SharePoint)

Desk Physical Setups (Desktops, Docks, Laptops)

Domain Name System (DNS) troubleshooting

Email Administration/Spam Filtering and Troubleshooting (M365, Outlook, Intermedia Exchange, Mimecast)

Firewalls, Routers, APs, and Switches (mostly Cisco, Meraki, and Ubiquiti)

Hardware: Desktops, laptops, and peripherals (HP, Lenovo, Dell, Apple), including network connectivity (e.g. - VPN)

Imaging server for PC deployments

IT Documentation (IT Glue & Halo)

IT Ticketing System (Halo is a plus)

Network Monitoring (Auvik experience is a plus)

Mobile Device Management (Android, iOS)

Multifactor Authentication (MFA) Administration – Google, Microsoft, DUO

Operating Systems: Windows Desktop OS, MacOS, Windows Server, Google Workspace

Printers: HP, Brother, Epson, Ricoh

Procurement recommendations and administrative follow up

Remote Control – ScreenConnect

User account creation and administration

Active Directory Users/Computers/GPO/permissions

Videoconferencing – Zoom, Teams, Slack

Apply Now

Refine Your Search

msp technical support engineer jobs in new york, ny

Client Services Engineer (L3)

Jr. System Engineer - Must have MSP Experience.

Modern Endpoint & Intune Project Engineer

IT Security Engineer — Japanese-English Bilingual

Sr. Systems Engineer - Hybrid

Sr. Systems Engineer (Dedicated)

System Engineer (MSP)

Onsite Engineer - New York

Senior IT Support Engineer - MSP

Support Engineer I - NYC

Systems Engineer

Field Services Engineer

IT Project Engineer

Remote Escalation Engineer - MSP

IT Systems Engineer III

Field Technician MSP

Team Lead

Client Technology Manager

Windows System Engineer

Systems Engineer - Dedicated (NYC/Stamford)

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