Top 654 Production support lead Jobs in New York, Ny

Support Lead
Valstro —New York, NY
- $90,000 - $150,000 a year
- Full-time
- Mid-level
- Mentoring
- Communication skills
Quick Apply
Google Program Delivery Lead
Jellyfish —New York, NY
- $180,000 - $220,000 a year
- Email
- Hybrid work
- English
- Office
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Supply Engineering Team Lead
Crystalia Glass LLC —Brooklyn, NY
- From $57 an hour
- Full-time
- AutoCAD
- Google Workspace
- Microsoft Excel
- Paid time off
- Referral program
Quick Apply
6h
Associate / Lead Dentist - $10k Sign-On Bonus
Tend —New York, NY
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Associate / Lead Dentist - $10k Sign-On Bonus
Tend —New York, NY
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Associate / Lead Dentist - $10k Sign-On Bonus
Tend —New York, NY
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Lead Veterinarian
Flatbush Cats —Brooklyn, NY
- $170,000 - $175,000 a year
- Online Application
- Spanish
- English
- Clinic experience
- Commuter assistance
- Paid holidays
Quick Apply
Lead HVAC Installer - With Benefits - Experience Required
T.F. O'Brien & Co., Inc. —New Hyde Park, NY
- $75,000 - $115,000 a year
- Overtime
- Clean driving record
- Management
- Mid-level
- Fuel card
- Health savings account
Quick Apply
Studio Lead (Performing Arts Education)
Porch Light Studio, Stage & Schools —Cedar Grove, NJ
- $26 - $28 an hour
- Part-time
- Background check
- Mid-level
- In-person
- Employee discount
- Professional development assistance
Quick Apply
Associate / Lead Dentist - $10k Sign-On Bonus
Tend —New York, NY
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Change & Release Management Lead - Wealth Management
WISSEN TECHNOLOGY PRIVATE LIMITED —New York, NY
- Full-time
- Azure
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
Lead Hygienist
Tend —Brooklyn, NY
- $58 - $82 an hour
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Hospital Medical Leader (DVM Opportunity)
Petco —Mount Vernon, NY
- $139,800 - $223,700 a year
- Full-time
- Continuous improvement
- In-person
- Senior level
- Paid parental leave
- Health insurance
Realtor Zillow Leads, Seller Leads, Training and Appointments Provided
Unify Real Estate Team —Cranford, NJ
- $81,076.77 - $307,000.00 a year
- Full-time
- Mid-level
- Real Estate License
- Contracts
Quick Apply
Founding Product Marketing Lead
Recruitics —New York, NY
- $100,000 - $180,000 a year
- Full-time
- Hybrid work
- 18 years or older
- Office
- Senior level
- Paid parental leave
- Dental insurance
6d
Senior Lead AI Engineer (FM Hosting)
Capital One —New York, NY
- Email
- Azure
- Computer Science
- Java
- Health insurance
Hospital Medical Leader or Associate Veterinarian
Petco —Teterboro, NJ
- $139,800 - $223,700 a year
- Full-time
- Mid-level
- Continuous improvement
- Paid parental leave
- Health insurance
Senior Lead AI Engineer (LLM Gateway, FM Hosting)
Capital One —New York, NY
- Email
- Azure
- Computer Science
- Java
- Health insurance
Hospital Medical Leader
Petco —Brooklyn, NY
- $137,280 - $219,440 a year
- Full-time
- Continuous improvement
- In-person
- Senior level
- Paid parental leave
- Health insurance
Manufacturing Industrial Engineer Lead
Weiss-Aug MedPharma —Fairfield, NJ
- $105,000 - $130,000 a year
- Full-time
- 5 years
- Engineering
- Business development experience
- Health savings account
- Disability insurance
Quick Apply

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Support Lead

Valstro
New York, NY

Quick Apply

Job Details

Full-time
$90,000 - $150,000 a year

Qualifications

Customer communication
Cross-functional communication

Full Job Description

Valstro hiring our first support person! The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production use. This role is ideal for someone who enjoys solving customer problems, staying organized under pressure, and improving how support work gets done.

This is a full time, New York based position, reporting to the Head of Product Strategy.

Key Responsibilities

Frontline support & triage

- Monitor inbound support channels and respond to customer issues promptly.
- Triage requests (severity, impact, urgency), gather context, and drive issues to resolution.
- Provide clear, timely customer updates during investigation and resolution.

Escalation coordination

- Run escalations by pulling in the right internal responders (Engineering, Platform/SRE, Product, Connectivity) and keeping communication tight.
- Own end-to-end incident handling, customer communication, and resolution..

Support operations & continuous improvement

- Maintain and improve support runbooks, escalation paths, and response checklists.
- Capture recurring issues and contribute to root-cause analysis and follow-ups.
- Track support action items and ensure follow-through.

Metrics & reporting

- Help define and maintain lightweight support KPIs (e.g., response time, resolution time, incident volume).
- Share simple reporting on themes, open risks, and improvements.

Tooling strategy & selection

- Evaluate, recommend, and implement tools required to operate an effective support function (e.g., ticketing systems, knowledge base, incident management, CRM integrations).
- Assess trade-offs across build vs. buy decisions, ensuring scalability for future growth.
- Stay informed on emerging support technologies (AI-assisted support, automation, observability

Team growth, hiring, and culture

- Help scale the support function over time by identifying gaps, defining roles, and contributing to hiring plans.
- Participate in sourcing, interviewing, and onboarding new support team members.
- Coach and mentor teammates through feedback, pairing, and clear expectations.
- Build and reinforce a culture of excellence: high ownership, crisp communication, strong customer empathy, and continuous improvement.

Requirements

Experience in customer support or a customer-facing operations role.
Strong organization and follow-through; comfortable managing many moving parts.
Clear written and verbal communication skills.
Ability to work cross-functionally and keep stakeholders aligned.
Comfort learning new tools and domains.
Familiarity with incident management, ticketing, monitoring/alerting, or runbooks.
Experience supporting technical products (SaaS, fintech, or trading/markets-adjacent).

Quick Apply

Refine Your Search

production support lead jobs in new york, ny

Support Lead

Google Program Delivery Lead

Supply Engineering Team Lead

Associate / Lead Dentist - $10k Sign-On Bonus

Associate / Lead Dentist - $10k Sign-On Bonus

Associate / Lead Dentist - $10k Sign-On Bonus

Lead Veterinarian

Lead HVAC Installer - With Benefits - Experience Required

Studio Lead (Performing Arts Education)

Associate / Lead Dentist - $10k Sign-On Bonus

Change & Release Management Lead - Wealth Management

Lead Hygienist

Hospital Medical Leader (DVM Opportunity)

Realtor Zillow Leads, Seller Leads, Training and Appointments Provided

Founding Product Marketing Lead

Senior Lead AI Engineer (FM Hosting)

Hospital Medical Leader or Associate Veterinarian

Senior Lead AI Engineer (LLM Gateway, FM Hosting)

Hospital Medical Leader

Manufacturing Industrial Engineer Lead

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