Top 910 Second level support Jobs in New York, Ny

Customer Support Specialist
Nevly Holdings Corp. —New York, NY
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
ELIGIBILITY AND SUPPORT SERVICES COORDINATOR
HRA/DEPT OF SOCIAL SERVICES —Bronx, NY
- $68,209 - $78,440 a year
- Full-time
- High school
- Mid-level
- Office
- Employee assistance program
- Loan forgiveness
9d
Customer Advocacy Associate 1
B&H Photo —New York, NY
- $22.00 - $27.50 an hour
- Full-time
- Entry level
- Health insurance
- 401(k)
Quick Apply
6d
Adjunct Faculty Open Rank - English (ESL)
The City University of New York (CUNY) —Brooklyn, NY
- $116.44 - $147.94 an hour
- Classroom
- Doctoral degree
- Master's degree
- Paid parental leave
- Health insurance
Computer Support Rep
Sid Harvey Industries I —Garden City, NY
- $25 - $28 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- ERP systems
- Profit sharing
- Paid holidays
Assistant Front Office Manager
SOFITEL —New York, NY
- $68,000 - $72,000 a year
- Full-time
- Mid-level
- Organizational skills
- 2 years
- Employee assistance program
- Employee discount
Quick Apply
Behavior Support Assistant - CFS
YAI - Seeing Beyond Disability —Manhattan, NY
- $23.60 an hour
- Full-time
- Bachelor of Science
- Driver's License
- Bachelor's degree
Household Manager & Family Assistant (with Administrative & Organizational Support)
Sage Haus —New York, NY
- $40 - $45 an hour
- Part-time
- Background check
- CPR Certification
- Research
Quick Apply
Reporter, Google
The Information —New York, NY
- $100,000 - $175,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
English as a Second Language Instructor
One Stop Academy, Inc. —Forest Hills, NY
- $20 - $30 an hour
- Part-time
- Classroom
- English
- Mid-level
- Flexible schedule
Quick Apply
Usher
Irish Arts Center —New York, NY
- $17.75 an hour
- Weekends as needed
- Experience working with individuals with disabilities
- Ability to walk for extended periods
- US work authorization
Quick Apply
4d
Front Desk Manager
Marriott International, Inc —New York, NY
- $70,000 - $78,000 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Health insurance
- Dental insurance
Habilitation Specialist 1
State of New York - People With Developmental Disabilities, Office for —White Plains, NY
- $53,764 - $72,630 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
10d
Adult Program ESOL Instructor
Children's Aid —New York, NY
- $30 - $35 an hour
- Part-time
- Classroom
- English
- Mid-level
Quick Apply
Front Desk Manager
MCR Hotels —New York, NY
- $72,000 - $80,000 a year
- Weekends as needed
- English
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Second Shift Assembly and Test Level C Gaseous Assembler
Safran —New York, NY
- $28.98 an hour
- Overtime
- Computer literacy
- Basic math
- English
NYPL After School Tutor - Bronx
The New York Public Library —New York, NY
- $22 an hour
- Part-time
- Spanish
- Computer literacy
- Basic math
Seasonal Guest Service Ambassador (Empire State Building)
Empire State Realty Trust —New York, NY
- $22.94 - $30.59 an hour
- Weekends as needed
- English
- Residential
- High school diploma or GED
Quick Apply
CLIENT CONFERENCE CENTER HOST
Rapport —New York, NY
- $26 - $27 an hour
- Full-time
- Background check
- Computer literacy
- Organizational skills
- Commuter assistance
- Paid parental leave
Quick Apply
Inventory Associate
Hii —Brooklyn, NY
- $20 - $21 an hour
- Full-time
- Ability to lift 50 pounds
- US work authorization
- Organizational skills
- Employee discount
Quick Apply

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second level support jobs near new york, ny

Customer Support Specialist

Nevly Holdings Corp.
New York, NY

Apply Now

Job Details

Full-time
$60,000 - $85,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Bereavement leave
Referral program

Qualifications

Customer relationship building
High school diploma or GED

Full Job Description

About the Company

We believe each of us deserves the opportunity to get all that we can from our money. Since 2022, Nevly has been on a mission to design and build products that empowered every individual to do just that. We are rapidly innovating - pushing boundaries, experimenting boldly, and continuously learning - to create solutions centered around tackling the most challenging aspects of financial health with a focus on elevating the human experience.

As we continue on this journey we keep focus on the fact that two things are essential to our success: our people and our culture. We value talented people who are passionate about solving extremely hard problems and who possess an unwavering level of empathy for those we are charged with serving. We embrace a culture of experimentation and one that focuses on continuous improvement and learning.

Nevly can best be defined by collaborative, trusting, thought-provoking, outcome-driven environments inside of a forward-thinking organization that looks to push boundaries. One that encourages diversity of thought and creative solutions that are in the best interests of our customers.

About the Role

Nevly is seeking a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Position Responsibilities:

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.

Position Requirements:

High school diploma or GED.
Bachelor’s degree in business, communications, or a related field may be advantageous.
Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, strongly preferred.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
The ability to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.

Compensation Package and Other Benefits:

Nevly offers a competitive base salary and discretionary bonus based on performance and also provides a generous benefits package to its team members:

Health, Dental & Vision
Fertility Benefits
Professional Development Fund
Relocation Benefits
Paid Parental Leave
Paid Time Off
Compassionate Sick and Bereavement Leave
Volunteering Days
Employee Referral Program
Monthly Commuter Stipend

Role Type: Full Time

Base Salary Range: $60,000 - $85,000

Additional Compensation: Role eligible for commission based compensation

Important Notice for Candidates

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

Only apply through official Nevly channels. We don’t use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Nevly emails, with an @nevly.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

Apply Now

Refine Your Search

second level support jobs in new york, ny

Customer Support Specialist

ELIGIBILITY AND SUPPORT SERVICES COORDINATOR

Customer Advocacy Associate 1

Adjunct Faculty Open Rank - English (ESL)

Computer Support Rep

Assistant Front Office Manager

Behavior Support Assistant - CFS

Household Manager & Family Assistant (with Administrative & Organizational Support)

Reporter, Google

English as a Second Language Instructor

Usher

Front Desk Manager

Habilitation Specialist 1

Adult Program ESOL Instructor

Front Desk Manager

Second Shift Assembly and Test Level C Gaseous Assembler

NYPL After School Tutor - Bronx

Seasonal Guest Service Ambassador (Empire State Building)

CLIENT CONFERENCE CENTER HOST

Inventory Associate

I want to receive the latest job alert for second level support in new york, ny

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