Top 51 Senior help desk Jobs in New York, Ny

Senior Helpdesk Technician
City of New York —New York, NY
- $71,434 - $82,149 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
Senior IT Support Specialist
CFG Merchant Solutions —New York, NY
- $100,000 - $130,000 a year
- Office
- Travel
- Mentoring
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Senior IT Service Desk Analyst - Overnight Shift, Contract
Island Computer Products, Inc. —Brooklyn, NY
- $50,000 - $60,000 a year
- 12 hour shift
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Senior Analyst, Service Desk Operations
MAYORS OFFICE OF CONTRACT SVCS —Manhattan, NY
- $68,213 - $73,561 a year
- Full-time
- Research
- Office
- Administrative experience
- Loan forgiveness
Senior Facility Desktop Support Technician
NYC Health + Hospitals —New York, NY
- $82,314 a year
- Online Application
- Hospital
- High school diploma or GED
- Analysis skills
- Commuter assistance
- Paid holidays
5d
Senior Service Desk Technician
Giorgio Armani —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Spanish
- Computer Science
- Windows
- Disability insurance
- Health insurance
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Senior Associate, Service Desk
Ares Management —New York, NY
- $58 - $62 an hour
- Full-time
- 7 years
- Microsoft Outlook
- Computer Science
- Commuter assistance
- Health savings account
Senior IT Specialist (Web Development)
U.S. Courts —Brooklyn, NY
- $70,392 - $114,425 a year
- Full-time
- Microsoft Word
- Computer Science
- Inventory management
- Paid holidays
- Health insurance
Senior Support Specialist
Rylo —New York, NY
- $65,000 - $85,000 a year
- Full-time
- English
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
10d
Senior Tech Lead Support
Garan, Incorporated —New York, NY
- $100,000 a year
- Weekends as needed
- Office
- 3 years
- Bachelor's degree
Quick Apply
Senior EITS Service Desk Analyst
NYC Health + Hospitals —New York, NY
- $67,000 - $75,000 a year
- Online Application
- Master's degree
- Team management
- Home Health
- Commuter assistance
- Paid holidays
Senior IT Support Engineer
Halcyon Financial Technology —New York, NY
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- 6 years
- SharePoint
- Senior level
- Health savings account
- Paid holidays
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —New York, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior Technology Learning & Adoption Training Specialist
Cooley LLP —New York, NY
- $56 - $75 an hour
- Overtime
- Classroom
- Research
- Windows
- Commuter assistance
- Health savings account
Senior IT Support Engineer (Remote)
My IT Crew —Brooklyn, NY
- $85,000 - $100,000 a year
- Full-time
- Remote
- Azure
- 5 years
- Windows
Quick Apply
SR IT Associate
Butterfield Market —New York, NY
- $70,000 - $80,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
Quick Apply
Senior HPC Support Engineer, InfiniBand - NVLink
NVIDIA —New York, NY
- $108,000 - $207,000 a year
- Full-time
- Computer science
- Computer Science
- English
14d
Senior Desktop Engineer
St. Joseph's Health —Woodland Park, NJ
- $30.88 - $47.86 an hour
- Full-time
- 7 years
- Computer Science
- Analysis skills
- 403(b) matching
- Paid holidays
Senior Helpdesk Technician
DEPT OF CITYWIDE ADMIN SVCS —New York, NY
- $71,434 - $82,149 a year
- Full-time
- Office
- Windows
- Microsoft Office
- Loan forgiveness
Senior Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants
Amazon.com Services LLC —New York, NY
- $133,100 - $181,000 a year
- Full-time
- 6 years
- Research
- AWS
- AD&D insurance
- Health insurance

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Senior Helpdesk Technician

City of New York -
New York, NY

Quick Apply

Job Details

Full-time
$71,434 - $82,149 a year

Qualifications

Office equipment routine maintenance
BMC Remedy
Software deployment
Hardware maintenance
Incident Escalation
Printer (troubleshooting support)
Software installation
High school diploma or GED
Bachelor's degree
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Customer support ticket management
Organizational skills
Technical customer support for office equipment
Problem management
1 year
Senior level
Desktop administration
Equipment inventory management
Escalation handling
Ticketing system technical support

Full Job Description

Job Description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies. What we do ensures that all agencies can deliver on their mission. Our reach touches every facet of City government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:

Recruiting, hiring, and training City employees.
Managing 56 public buildings.
Acquiring, selling, and leasing City property.
Purchasing over $1 billion in goods and services for City agencies.
Overseeing the greenest municipal vehicle fleet in the country.
Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service to all of them. It's an opportunity to provide meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at NYC.GOV/DCAS to learn more about the work we do.

DCAS Information Technology works in conjunction with the NYC Office of Technology and Innovation (OTI) on the daily management and support of the DCAS computer network. DCAS IT team members are responsible for the agencies software and hardware needs, the development and maintenance of applications, maintenance of the DCAS internet and intranet (DCASConnect) sites, the DCAS Help Desk, telecommunications services and equipment for DCAS employees, and the Cyber Security program to thwart any attempts at unauthorized access to the network.

Responsibilities Include:

Provide 1st and 2nd level user support for agency users for hardware, systems, and software applications questions.
Log and track calls using Remedy ticketing system and maintain history records and related problem documentation.
Identify problems, investigate causes, recommend and implement solutions to correct common system and user issues.
Escalate complex problems to higher level of expertise within organization.
Communicate with other IT staff as needed to ensure problem resolution and tracking.
Prepare and install computers on the network, perform software installations, log and update trouble tickets and resolve highly complex desktop software issues.
Make routine visits to the various remote sites to prevent potential problems and to address others before they escalate.
Deploy computers to remote sites, when necessary, this includes transporting equipment physically or arranging for transportation if not within walking distance.
Complete Inventory Form and acquire employee signature on form upon deployment.
Inventory form to be attached to Remedy ticket immediately upon completion and Remedy ticket to be closed immediately upon successful completion.
Act in the capacity of printer administrator. Replace all toner for all agency printers. The technician will respond to all level 1 incidents (Paper Jams, fuser replacements, Waste kit replacements, etc.)
Assist IT Director with other assignments when necessary
Ghosting of computers to be done when needed
Assist with unpacking of computers and monitors when we receive large shipments.

To Apply:

Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 775848.

No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Refine Your Search

senior help desk jobs in new york, ny

Senior Helpdesk Technician

Senior IT Support Specialist

Senior IT Service Desk Analyst - Overnight Shift, Contract

Senior Analyst, Service Desk Operations

Senior Facility Desktop Support Technician

Senior Service Desk Technician

Senior Associate, Service Desk

Senior IT Specialist (Web Development)

Senior Support Specialist

Senior Tech Lead Support

Senior EITS Service Desk Analyst

Senior IT Support Engineer

Senior Help Desk Technician

Senior Technology Learning & Adoption Training Specialist

Senior IT Support Engineer (Remote)

SR IT Associate

Senior HPC Support Engineer, InfiniBand - NVLink

Senior Desktop Engineer

Senior Helpdesk Technician

Senior Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants

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