Senior Helpdesk Technician
DEPT OF CITYWIDE ADMIN SVCS —New York, NY
- $71,434 - $82,149 a year
- Full-time
- Data analysis skills
- Windows
- Microsoft Office
- Loan forgiveness
IT Operations Analyst
Harvey —New York, NY
- $109,100 - $163,700 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Senior Helpdesk Technician
City of New York —New York, NY
- $71,434 - $82,149 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
IT TECHNICIAN
ATG Entertainment USA —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Helpdesk Engineer – Windows / Microsoft 365
Vichara —New York, NY
- $40 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
Quick Apply
IT TECHNICIAN
ATG Entertainment Limited —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Desktop Technician
DEPT OF HEALTH/MENTAL HYGIENE —New York, NY
- $59,537 - $68,468 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health insurance
IT Helpdesk Support
The Child Center of NY —Queens, NY
- $62,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
2d
Senior Security Operations Engineer
New York City Council —New York, NY
- $130,000 - $150,000 a year
- Weekends as needed
- Background check
- 5 years
- Master's degree
- Paid training
- Paid holidays
Quick Apply
Helpdesk Tier 3
TGIPOWER LLC —Brooklyn, NY
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Coordinator, CX Reporting & Fraud Operations
tarte cosmetics —New York, NY
- $66,350 - $66,500 a year
- Full-time
- Hybrid work
- Mid-level
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Director, Technology & Information Systems
The Breast Cancer Research Foundation —New York, NY
- $175,000 - $190,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Bachelor's degree
- Paid parental leave
- Health savings account
12d
Business Analyst
NYU Langone Health —New York, NY
- $70,481.60 - $80,000.00 a year
- Online Application
- Research
- Mid-level
- Office
- Wellness program
IT Senior Associate Level 3 (Tempory to Permanent) - Office of Computing & Information Services
The City University of New York (CUNY) —Brooklyn, NY
- $125,932 a year
- Full-time
- 6 years
- English
- High school diploma or GED
- Health insurance
- Paid time off
Field Technician MSP
Aris Search —Brooklyn, NY
- $55,000 - $650,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driver's License
Quick Apply
IT Helpdesk Technician
Construction & Realty Services Group —Lynbrook, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
VIP Technical Support Specialist – Hospitality Industry (New York Metro Area)
Nexplay Consulting Inc. —New York, NY
- $25 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Hotel
- Travel reimbursement
Quick Apply
Senior Manager, Learning Operations Managed Services
Deloitte —New York, NY
- $171,600 - $338,300 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
14d
Senior Analyst, Service Desk
Wedbush Securities —Jersey City, NJ
- $100,000 - $120,000 a year
- Computer science
- Computer Science
- Office
- Profit sharing
- Paid jury duty
Senior Technical Specialist 1
Metropolitan Transportation Authority —New York, NY
- $101,896 - $127,370 a year
- Online Application
- Computer Science
- 5 years
- Bachelor of Science

I want to receive the latest job alert for senior helpdesk support in new york, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior helpdesk support jobs near new york, ny

IT Technician jobs in New York, NY

Senior Technical Specialist jobs in New York, NY

Technical Specialist jobs in New York, NY

Senior Operations Manager jobs in New York, NY

IT Analyst jobs in New York, NY

Technical Support Specialist jobs in New York, NY

Director Of Information Technology jobs in New York, NY

Senior Security Operations Engineer jobs in New York, NY

Helpdesk Support jobs in Brooklyn, NY

Business Analyst jobs in New York, NY

Desktop Technician jobs in New York, NY

Operations Coordinator jobs in New York, NY

Field Technician jobs in Brooklyn, NY

Office Assistant jobs in Portland, OR

Benchmark Senior Living jobs in Stamford, CT

Psychological Associate jobs in Dallas, TX

Office Assistant jobs in Detroit, MI

Surgical Technician jobs in Bellingham, WA

Computers & It jobs in Marshfield, WI

Sleep Technician jobs in Wilmington, DE

Senior Helpdesk Technician

DEPT OF CITYWIDE ADMIN SVCS -
New York, NY

Apply Now

Job Details

Full-time
$71,434 - $82,149 a year

Benefits

Loan forgiveness

Qualifications

Computer operation

Full Job Description

Senior Helpdesk Technician

DEPT OF CITYWIDE ADMIN SVCS

Posted on

06/09/2026

Full-time

Location

NYC-ALL BOROS

Exam may be required

Department

Information Technology

Salary range: $71,434.00 – $82,149.00

Save

Job Description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:

Recruiting, hiring, and training City employees.
Managing 56 public buildings.
Acquiring, selling, and leasing City property.
Purchasing over $1 billion in goods and services for City agencies.
Overseeing the greenest municipal vehicle fleet in the country.
Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS Information Technology works in conjunction with the NYC Office of Technology and Innovation (OTI) on the daily management and support of the DCAS computer network. DCAS IT team members are responsible for the agencies software and hardware needs, the development and maintenance of applications, maintenance of the DCAS internet and intranet (DCASConnect) sites, the DCAS Help Desk, telecommunications services and equipment for DCAS employees, and the Cyber Security program to thwart any attempts at unauthorized access to the network.

Responsibilities include:

Inventory Management related: Manages the lifecycle of the asset class.
Maintains efficient inventory bookkeeping by creating systems of records with auditable controls
Determines the overall suitability and health of assets to ensure that each asset is performing to its specifications, and fulfills the required business need
Reconciles IT capital asset purchases on an annual basis.
Reconciliation between inventory in the systems with physical count.
Provides quality control of the asset data in the Inventory Database.
Responsible for distributing IT assets.
Conducts periodic physical inventories of all appropriate assets.
Manages user acknowledgment of IT assets received.
Responsible for quality and efficiency of problem resolution where Asset Management is required.
Reviews all asset discrepancies.
Review asset inventory information in the physical environment for variances with asset records in the inventory systems and provides resolutions.
Analyses all variances and makes recommendations to perform inventory cycle count.
Initiates end of life, salvage process for assets.
Audits asset inventory in storage.
Prepare decommissioned assets for Auctioning.
Contact vendor to replace\repair warrantied Assets.
Work with auditors for annual inventory Audit.
Occasionally need to visit and verify assets in 59 remote sites.
Responsible for tagging and taking inventory on new assets.

To Apply:

Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 780033

No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.

Permanent employees in the title or those that are reachable on the civil service list are eligible to apply.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.

COMPUTER ASSOC (OPERATIONS) - 13621

Minimum Qualifications

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in "1" above; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

Preferred Skills

- Minimum (2) years of working experience with an emphasis on technical support in a Microsoft environment - Excellent oral and written communication skills - Well organized, process oriented, and a good team player - Strong technical acumen, analysis, and troubleshooting skills - Knowledge of IT systems including but not limited to Microsoft Windows Server 2012+, Windows 10, Office 365 - Ability to drive and travel to remote locations. - Must be able to lift and carry objects of up to 20 lbs. - General Cyber Security awareness and familiarity with best practices - IT Inventory management experience - Experience with imaging software a plus. - Previous experience in a CADD environment is a plus. - Cyber Security

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Apply

Save

Job ID

780033

Posted until

08/08/2026

Title code

13621

Civil service title

COMPUTER ASSOC (OPERATIONS)

Title classification

Competitive-1

Business title

Senior Helpdesk Technician

Experience level: Experienced (non-manager)

Job level

Number of positions

Work location

1 Centre St., N.Y.

Category: Technology, Data & Innovation

Senior Helpdesk Technician

Apply Now

Refine Your Search

senior helpdesk support jobs in new york, ny

Senior Helpdesk Technician

IT Operations Analyst

Senior Helpdesk Technician

IT TECHNICIAN

Helpdesk Engineer – Windows / Microsoft 365

IT TECHNICIAN

Desktop Technician

IT Helpdesk Support

Senior Security Operations Engineer

Helpdesk Tier 3

Coordinator, CX Reporting & Fraud Operations

Director, Technology & Information Systems

Business Analyst

IT Senior Associate Level 3 (Tempory to Permanent) - Office of Computing & Information Services

Field Technician MSP

IT Helpdesk Technician

VIP Technical Support Specialist – Hospitality Industry (New York Metro Area)

Senior Manager, Learning Operations Managed Services

Senior Analyst, Service Desk

Senior Technical Specialist 1

I want to receive the latest job alert for senior helpdesk support in new york, ny

Related Searches

Explore jobs in more locations

Senior Helpdesk Technician

Job Description

Minimum Qualifications

Preferred Skills

55a Program

Public Service Loan Forgiveness

Residency Requirement

Additional Information

Job Seeker Tools

Employer Tools

Browse

Stay Connected