Top 16875 Support manager Jobs in New York, Ny

ITSM Manager
Starr Companies —New York, NY
- $160,000 - $185,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Relationship Manager
PEI Group —New York, NY
- $90,000 - $110,000 a year
- Contract
- Mentoring
- Organizational skills
- Contracts
- Paid parental leave
- Health savings account
Manager, Client Services
Valley National Bank —New York, NY
- $73,700 - $125,800 a year
- 5 years
- Office
- High school diploma or GED
Quick Apply
Data Manager
New York City Independent Budget Office —New York, NY
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Loan forgiveness
8d
Sr. Program Manager - Engineering, Detection Content (Hybrid)
CrowdStrike —New York, NY
- $150,000 - $270,000 a year
- Office
- Product management
- Travel
- Paid holidays
- Health insurance
4d
Retail Inventory Control Manager- Corporate
Louis Vuitton —New York, NY
- $110,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Disability insurance
- Health insurance
Operations Manager
First Student —Brooklyn, NY
- $86,000 - $95,000 a year
- Full-time
- Customer service
- English
- Mid-level
Quick Apply
9d
Customer Service Manager
Sola Payments —Brooklyn, NY
- $110,000 - $140,000 a year
- Monday to Friday
- Research
- Mid-level
- Office
Workplace Experience Manager
Handshake —New York, NY
- $108,000 - $135,000 a year
- Full-time
- Google Workspace
- 5 years
- Mid-level
- Paid parental leave
- Health insurance
3d
Sr. Manager, Strategy
Macy’s —New York, NY
- $129,960 - $216,120 a year
- Full-time
- Office
- 3 years
- Analysis skills
- Store discount
- Paid holidays
Supervisor, Customer Contact
National Grid —Brooklyn, NY
- $85,000 - $99,000 a year
- Day shift
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
13d
Project Manager
Northwell Health —New Hyde Park, NY
- $70,470 - $116,870 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
13d
Office Manager - Parametric
Morgan Stanley —New York, NY
- $70,000 - $140,000 a year
- Full-time
- Hybrid work
- Office
- Administrative experience
- Bachelor's degree
Operations Manager
Amazon.com Services LLC —Brooklyn, NY
- $100,100 - $150,100 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Project Manager, Implementations
Prelim —New York, NY
- $130,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- US work authorization
- Dental insurance
- 401(k)
Workplace Experience Manager
Beyond Reach Labs —Brooklyn, NY
- $90,000 - $130,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
2d
Client Services Manager - NSB
Netflix —New York, NY
- $181,000 - $323,000 a year
- Management
- Writing skills
- Organizational skills
- Paid holidays
- Health insurance
3d
Desktop Support Manager
NYU Langone Health —New York, NY
- $121,792.21 - $124,678.91 a year
- Online Application
- 5 years
- Bachelor of Science
- Bachelor's degree
- Wellness program
ASSISTANT FACILITY COORDINATOR/BUILDING MANAGER
HRA/DEPT OF SOCIAL SERVICES —Manhattan, NY
- $66,330 - $99,528 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Loan forgiveness
- Food provided
7d
Support Manager
Pilot Fiber —New York, NY
- $110,000 - $140,000 a year
- Nights as needed
- Hybrid work
- Mid-level
- Recruiting
- Leadership
- Health insurance
- Dental insurance

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support manager jobs near new york, ny

ITSM Manager

Starr Companies -
New York, NY

Quick Apply

Job Details

Full-time
$160,000 - $185,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Computer science
System administration
Computer Science
Enterprise software
Configuration management
Process improvement
Bachelor's degree
ServiceNow
ITIL implementation
Project stakeholder communication
Stakeholder relationship building
Stakeholder management

Full Job Description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

ITSM Manager

Job Summary

The IT Service Management (ITSM) Manager is responsible for leading the organization’s ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap, governs ITSM processes, and leads a team and partners responsible for platform configuration, adoption, and ongoing improvement.

Key Responsibilities

Lead the design, implementation, and optimization of ITSM processes  using Service Now platform (Incident, Problem, Change, Request, and Configuration Management). 
Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades.
Manage and develop the ITSM / ServiceNow team and oversee vendor partners.
Build ITSM practices  using Service Now plarform to improve our user experience from a delivery of services they receive\request to ultimately empower them towards self-service. Providing them with multiple channels of communication to our platform. Ex. MS teams, Email, Phone, Portal. 
Drive automation and integration between ITSM tools and other enterprise systems. Ex. Workday, Intune, Systrack, Solarwinds. 
Own configuration, administration, and support of the ServiceNow platform;
Partner with business and IT stakeholders to define requirements, drive adoption, and gather feedback for continual service improvement.
Develop actionable dashboards, SLA/KPI metrics, and performance reports leveraging ServiceNow’s reporting capabilities.
Ensure ITSM practices and documentation support regulatory, security, and audit requirements

Required Qualifications

Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.
Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.
Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.
Strong understanding of ITIL principles and service management best practices.
Experience leading teams and/or vendors delivering ITSM and ServiceNow services.
Strong stakeholder management, communication, and leadership skills.

Preferred Qualifications

ITIL v4 certification.
ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
Experience deploying or scaling ServiceNow in a global or multinational organization.
Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Pay: $160,000.00 - $185,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

support manager jobs in new york, ny

ITSM Manager

Senior Relationship Manager

Manager, Client Services

Data Manager

Sr. Program Manager - Engineering, Detection Content (Hybrid)

Retail Inventory Control Manager- Corporate

Operations Manager

Customer Service Manager

Workplace Experience Manager

Sr. Manager, Strategy

Supervisor, Customer Contact

Project Manager

Office Manager - Parametric

Operations Manager

Project Manager, Implementations

Workplace Experience Manager

Client Services Manager - NSB

Desktop Support Manager

ASSISTANT FACILITY COORDINATOR/BUILDING MANAGER

Support Manager

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