Top 14858 Technical product Jobs in New York, Ny

Support Operations
Kalshi —New York, NY
- $90,000 - $105,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
Surveillance Analyst
Kalshi —New York, NY
- $100,000 - $140,000 a year
- Full-time
- SQL
- Continuous improvement
- Communication skills
Product Management Manager, Purple Label
Ralph Lauren —New York, NY
- $65,000 - $129,225 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Customer Operations Associate
Outset —Manhattan, NY
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Associate Customer Success Management
Censis —New York, NY
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
Digital Technology Associate Product Manager
Ralph Lauren —New York, NY
- $68,200 - $105,525 a year
- Full-time
- Merchandising
- Mid-level
- Analysis skills
Product Designer I
J2 Health —New York, NY
- $130,000 - $145,000 a year
- Hybrid work
- Office
- 1 year
- Communication skills
- Commuter assistance
- Health insurance
AI Strategist
StackAI —New York, NY
- $134,000 - $227,000 a year
- Full-time
- Hybrid work
- SQL
- Senior level
- Leadership
Technical Product Manager
Bilt Rewards —New York, NY
- $160,000 - $250,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Office
- Health insurance
- Flexible spending account
Assistant Graphic Designer
KITH —Brooklyn, NY
- $60,000 - $65,000 a year
- Full-time
- Office
- Organizational skills
- 1 year
AI Operations
Forus —New York, NY
- $100,000 - $300,000 a year
- Full-time
- Office
- Senior level
- Communication skills
- Commuter assistance
- Health insurance
1d
Associate Product Manager
Talos Global —New York, NY
- $160,000 - $190,000 a year
- Full-time
- Product management
- Organizational skills
- 2 years
- Paid parental leave
- Health insurance
AI Implementation Manager
Lio —New York, NY
- $90,000 - $140,000 a year
- Full-time
- Mid-level
5d
Technical Product Manager - GenAI Platforms - Experiences & Integrations - CTO Office
Bloomberg —New York, NY
- $140,000 - $295,000 a year
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Support Strategy & Operations
Gigs —New York, NY
- $140,000 - $190,000 a year
- Research
- Mid-level
- SQL
Associate - Digital Product Management
American Express —New York, NY
- $78,000 - $124,750 a year
- Full-time
- Hybrid work
- Mid-level
- Product management
- US work authorization
- Paid parental leave
- Health insurance
Campaign Operations Manager
Yobi —New York, NY
- $100,000 - $130,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Commercial
- Dental insurance
- Parental leave
AI Deployment Strategist (NYC)
Didero —New York, NY
- $160,000 - $250,000 a year
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- 3 years
- Health insurance
- Dental insurance
Technical Product Marketing Manager
Corti —Brooklyn, NY
- $120,000 - $155,000 a year
- Full-time
- Office
- APIs
- Senior level
Service Desk Analyst (1 PM - 8 PM)
Cleary Gottlieb Steen & Hamilton LLP —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level

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Support Operations

Kalshi
New York, NY

Apply Now

Job Details

Full-time
$90,000 - $105,000 a year

Qualifications

Customer communication
Customer support
Technical Proficiency

Full Job Description

What is Kalshi?

Kalshi has defined a new category: prediction markets. Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset. Kalshi fought for years and legalized prediction markets in the US for the first time in history, is currently the fastest growing financial market in America, and has thousands of markets across politics, economics, financials, weather, tech, AI, culture and more.

We believe prediction markets have the potential to be the largest financial market because they turn anything into a financial position.

Our vision: well… build the largest financial market on the planet.
Our mission: bring more truth to the world through the power of markets.

Our culture is simple: we hire really talented people, work really hard, and enjoy the climb. We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.

Role Roadmap

We’re expanding our Support Operations function to deliver exceptional user experiences as Kalshi’s user base grows. As a frontline representative of the company, you’ll help users navigate prediction markets, resolve issues, and get the most out of our platform. You’ll combine strong communication skills, operational rigor, and market knowledge to support users with speed, clarity, and empathy.

You’ll work across Support, Operations, Product, and Engineering to improve processes, identify patterns in user behavior, and elevate the quality and reliability of our support ecosystem. This is a high-impact role based in our NYC office.

What You’ll Do

User Support

Respond to user inquiries across email, social channels, and other support touchpoints with speed and accuracy
Guide users through account setup, trading mechanics, verification, and platform features
Troubleshoot issues, diagnose root causes, and escalate complex technical problems when needed
Manage sensitive user situations with professionalism, clarity, and empathy

Operations & Process Improvement

Maintain and optimize support workflows, documentation, and knowledge base content
Identify patterns in user issues and collaborate with Product and Operations to address root causes
Track and analyze key support metrics (response time, resolution rate, CSAT, issue type frequency)
Contribute to internal support playbooks, standard operating procedures, and tooling improvements

Market & Product Expertise

Develop a deep understanding of prediction markets, event contracts, and trading mechanics
Stay up to date on Kalshi’s market offerings, platform updates, and new features
Educate users on prediction markets and how they can be applied in real-world contexts
Provide insights to Product, Engineering, and Operations teams based on recurring user feedback

What You Bring

Required:

2+ years of experience in customer support, operations, customer success, or a related role
Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly
Strong problem-solving and critical thinking abilities
Comfort with technology and learning new tools quickly
High attention to detail and strong organizational skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Bonus Points:

Experience in fintech, trading platforms, marketplaces, or other regulated environments
Familiarity with prediction markets, event contracts, or financial products
Experience building or improving support processes, tools, or workflows

NYC Pay Transparency Disclosure

Salary Range: $90,000–$105,000 annually, plus equity and benefits.
This range reflects current market data for this role. Kalshi has minimal hierarchy and broad variance in experience levels within each title; if your compensation expectations exceed this range, we encourage you to reach out — we’re always happy to discuss.

Our Culture

Meritocracy is at our core, and we value people who take ownership and figure (usually hard) things out. We dream big. We love our craft deeply and are proud of what we put out in the world. We are committed to our vision of building something big… but also useful: a product that brings more truth through the power of markets.

Kalshians are Kalshi’s most important asset: we pick Kalshians carefully, so we trust them fully on day 1.

Commitment to Equal Opportunity

Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer. We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law. If you are passionate about what you do and want to use your talents to support our mission and values, we’d love to hear from you.

Apply Now

Refine Your Search

technical product jobs in new york, ny

Support Operations

Surveillance Analyst

Product Management Manager, Purple Label

Customer Operations Associate

Associate Customer Success Management

Digital Technology Associate Product Manager

Product Designer I

AI Strategist

Technical Product Manager

Assistant Graphic Designer

AI Operations

Associate Product Manager

AI Implementation Manager

Technical Product Manager - GenAI Platforms - Experiences & Integrations - CTO Office

Support Strategy & Operations

Associate - Digital Product Management

Campaign Operations Manager

AI Deployment Strategist (NYC)

Technical Product Marketing Manager

Service Desk Analyst (1 PM - 8 PM)