Top 1908 Technical service agent Jobs in New York, Ny

Team Lead Solutions Consultant, Financial Services
Braze —New York, NY
- $133,000 - $242,000 a year
- Up to 50% travel
- Office
- Supervising experience
- Paid parental leave
- Health insurance
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Special Agent: Psychology/Counseling Expertise
Federal Bureau of Investigation —New York, NY
- $103,236 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
Solutions Consultant, Emerging Enterprise, General Business
Braze —New York, NY
- $83,300 - $170,000 a year
- Up to 50% travel
- Office
- Travel
- Paid parental leave
- Health insurance
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Manager, Services Consulting
Braze —New York, NY
- $136,800 - $256,000 a year
- Office
- Travel
- Mentoring
- Paid parental leave
- Health insurance
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Special Agent: Psychology/Counseling Expertise
Federal Bureau of Investigation —Newark, NJ
- $103,236 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
Service Desk Agent
TECHNOLOGY & INNOVATION —Brooklyn, NY
- $70,364 - $80,919 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Analysis skills
- Loan forgiveness
11d
IT Associate
Braze —New York, NY
- $75,000 - $80,000 a year
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
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Senior Technical Support Agent - East Coast, Night Shift
Yoodli AI Roleplays —New York, NY
- $89,600 - $103,000 a year
- Night shift
- Remote
- Mentoring
- APIs
- Senior level
- Health insurance
- Dental insurance
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Support AI Analyst
Alpaca —New York, NY
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
- Health insurance
Junction Agent
Virgin Hotels Central Services LLC —New York, NY
- $30.52 an hour
- Weekends as needed
- English
- Hotel
- Math
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Head of Technical Support
EdSights —New York, NY
- $100,000 - $150,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
Client Service Technician Apprentice
GE HEALTHCARE —New York, NY
- $48,000 - $72,000 a year
- Weekends as needed
- Background check
- Hospital
- Bachelor of Science
- Health insurance
- Dental insurance
Technical Curriculum Developer (Agentic AI for IT Support and Data Analytics)
Per Scholas —New York, NY
- $45 - $50 an hour
- Temporary
- Remote
- Google Workspace
- DevOps
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
Customer Success Engineer
Glimpse —New York, NY
- $110,000 - $160,000 a year
- Full-time
- Mid-level
- Communication skills
Guest Service Agent/ Night Auditor
Stonebridge —New York, NY
- $22.50 - $23.50 an hour
- Full-time
- English
- Hotel
- Trade school
- Disability insurance
- Health insurance
Quick Apply
Support Operations Engineer
Harvey —New York, NY
- $104,000 - $156,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Health insurance
- Dental insurance
AI Strategist
StackAI —New York, NY
- $134,000 - $227,000 a year
- Full-time
- Hybrid work
- SQL
- Senior level
- Leadership
LOBBY GUEST SERVICE AGENT
Rapport —New York, NY
- $24 - $25 an hour
- Full-time
- Background check
- Office
- Computer skills
- Commuter assistance
- Paid parental leave
Quick Apply
Technical Support Engineer
Triomics —New York, NY
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- SQL
Quick Apply
AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions
Amazon Web Services, Inc. —New York, NY
- $147,900 - $200,100 a year
- Full-time
- 5 years
- Senior level
- Leadership
- AD&D insurance
- Health insurance

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Team Lead Solutions Consultant, Financial Services

Braze -
New York, NY

Quick Apply

Job Details

$133,000 - $242,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
RSU
Paid time off
Parental leave
Vision insurance

Qualifications

Deal closing
Objection handling (sales technique)
Software product demonstrations
Team supervision
Coaching
Business consulting
White papers
Team development
Hiring
Collaboration with product development teams
Supervising experience
Online blogs
Solution architecture design
Professional development support
Content creation for professionals
Decision making
Technical presentations (as sales engineering task)
Mentoring
Recruiting
Marketing automation
Leading team collaboration initiatives
APIs
Solution design (as sales engineering task)
Experience with SaaS (as product category for technical sales engineers)
Marketing analytics
Corporate sales environment
Talent career development
Sales leadership
Senior level
SaaS

Full Job Description

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

WHAT WE'RE LOOKING FOR

The Team Lead, Solutions Consulting role is a hands-on player-coach, which includes being the primary Solution Consultant in opportunities, managing and hiring Solutions Consultants, and building out our vertical in Braze's financial services, Americas division.

This role is an opportunity to expand on your people management and leadership skills while partnering with Braze's sales, marketing, security, and product teams. The role will draw upon your experience in Pre-sales Engineering, Technical Account Management, or Customer Success, and hone your people-management skills, all while demonstrating and practicing a high level of curiosity about all things tech. You will serve as a mentor to Solutions Consultants on your team.

This role requires travel of up to 50% at peak times and is based in our NYC office.

WHAT YOU CAN EXPECT

Lead the team - You'll manage 2 Solutions Consultants to start. As the FinServ business grows, so does the team.

Coach your ICs through deal involvement, direct feedback, and regular career conversations
Set the bar for what good looks like — technically, strategically, and in front of customers
Be the escalation point when deals get complicated
Work with Sales and SC leadership on hiring and capacity as the business scales

Own deals - This is a player-coach role. You'll be directly involved in opportunities

Run pre-sales end-to-end on major accounts: discovery, solution design, demos, POVs, security reviews, exec presentations
Build credibility across the full FinServ buying team — Architecture, Engineering, Security, Compliance, Marketing Ops, and the C-suite
Position BrazeAI and advanced capabilities with buyers who have real technical depth and regulatory complexity
Pull in Product, Security, Professional Services, and partners when needed to get the deal done right

Build the Financial Services - Practice FinServ is a new territory for Braze. There's no playbook; you'll have a front seat at writing it.

Create the sales plays, discovery frameworks, and competitive positioning Braze uses in FinServ
Build the reusable assets the team needs: reference architectures, demo environments, security & compliance positioning, objection-handling guides, and talk tracks for banking, payments, insurance, and wealth management
Work directly with Sales, Marketing, and Product to define how we grow in this segment
Publish thought leadership — white papers, presentations, blog posts — that earn Braze credibility in the industry

WHO YOU ARE

People management experience, or a demonstrated track record of leading teams, mentoring ICs, and driving outcomes through others
Exceptional written and verbal communicator with strong executive presence and follow-through
Strategic problem solver who can break down ambiguous, cross-functional challenges into clear options, tradeoffs, and next steps
Comfortable operating autonomously and proactively; you spot gaps and build what is needed
Experience selling into enterprise accounts with sophisticated technical buying teams and rigorous evaluation processes, ideally in regulated industries
Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
Known as a collaborative teammate and a force multiplier who raises the bar for those around you

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $133,000 and $169,000/year, with an expected On Target Earnings (OTE) between $190,000 and $242,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 "Best of Marketing and Digital Advertising Software Product" in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America's Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.

Please contact us at [email protected] for any requests or questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at [email protected] promptly after applying. A summary of the most recent bias audit results for such tool is available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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Refine Your Search

technical service agent jobs in new york, ny

Team Lead Solutions Consultant, Financial Services

Special Agent: Psychology/Counseling Expertise

Solutions Consultant, Emerging Enterprise, General Business

Manager, Services Consulting

Special Agent: Psychology/Counseling Expertise

Service Desk Agent

IT Associate

Senior Technical Support Agent - East Coast, Night Shift

Support AI Analyst

Junction Agent

Head of Technical Support

Client Service Technician Apprentice

Technical Curriculum Developer (Agentic AI for IT Support and Data Analytics)

Customer Success Engineer

Guest Service Agent/ Night Auditor

Support Operations Engineer

AI Strategist

LOBBY GUEST SERVICE AGENT

Technical Support Engineer

AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions

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