Top 778 Technical support Jobs in New York, Ny

Service Desk Technician, Level I
Interborough Developmental and Consultation Center —Brooklyn, NY
- $40,000 - $60,000 a year
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer Science
- Profit sharing
- Health insurance
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Helpdesk Support Analyst
Emmi Dessert USA —Kenilworth, NJ
- $90,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
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IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —New York, NY
- $49,000 - $88,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
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IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —New York, NY
- $49,000 - $88,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
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Desktop Support Level 1
Sun River Health —Staten Island, NY
- $24.00 - $26.24 an hour
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Driver's License
- Commuter assistance
- Health savings account
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2d
IT Support Specialist
Soni Resources Group —Brooklyn, NY
- $70,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
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Technical Support Representative
URC —Harrison, NY
- From $25.96 an hour
- Weekends as needed
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
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IT Support Specialist I
Weill Cornell Medicine —New York, NY
- $33.30 - $37.69 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
IT Technical Support
Haddad Brands —New York, NY
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Children
Technical Support, Associate / New York, NY
BlackRock Investments —New York, NY
- $110,000 - $140,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
IT Support Specialist
TRITECH Communications —New York, NY
- $40 - $48 an hour
- Microsoft Outlook
- Mid-level
- Windows
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8d
Technical Support Engineer
Metronome —New York, NY
- $137,000 - $205,600 a year
- Mid-level
- SQL
- 2 years
Technical Support Specialist
SLR Consulting —New York, NY
- $80,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health savings account
- Paid holidays
Technical Support Engineer
Verkada —New York, NY
- $48 - $54 an hour
- Computer Science
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
10d
Tier 1 Technical Support (Help Desk Experience Needed)
ThinkTech IT —New York, NY
- $19 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Paid time off
Quick Apply
IT SUPPORT TECHNICIAN
Callen-Lorde Community Health Center —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Commuter assistance
- Disability insurance
Quick Apply
IT Support Analyst II
Weill Cornell Medicine —New York, NY
- $44.34 - $50.00 an hour
- Weekends as needed
- Research
- Mid-level
- Office
Executive Desktop Support Associate
Fortress Investment Group LLC —New York, NY
- $150,000 - $160,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- 401(k)
2d
Desktop Support Technician
DEPARTMENT OF FINANCE —Manhattan, NY
- $95,233 - $112,346 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Work from home
- Loan forgiveness
Technical Customer Support Specialist
Frontify AG —New York, NY
- $82,000 - $90,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance

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Service Desk Technician, Level I

Interborough Developmental and Consultation Center -
Brooklyn, NY

Quick Apply

Job Details

Full-time
$40,000 - $60,000 a year

Benefits

Profit sharing
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching
Referral program

Qualifications

Desktop computer repair
Cloud identity and access management (IAM)
Google Workspace
Teamwork
Computer Science
IT user and group management
Hardware maintenance
Windows
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
macOS administration
Collaborative technology platforms
MFA
macOS
IP networking
Associate's degree
Google Calendar
Peripheral hardware support
IT department experience
Ticketing system technical support
Information Technology

Full Job Description

TITLE: Service Desk Technician, Level I

DIVISION: Information Technology (IT)

REPORTS TO: Chief Information Officer (CIO)

SUPERVISED BY: Director of IT Operations

LOCATION: 1670 E 17th St, Brooklyn, NY (40 Hours)

About Us

Interborough Developmental and Consultation Center (IDCC) provides compassionate, comprehensive mental health care to diverse patients of all ages. Our multidisciplinary team treats mental illness as a medical reality, breaking down barriers to care to ensure successful outcomes for our community.

Job Summary

The Service Desk Technician, Level I is the first point of contact for day-to-day technology support across Interborough’s clinics and administrative offices, resolving incidents and service requests by phone, ticket, and in person. Reporting to the Chief Information Officer and working under the direct supervision of the Director of IT Operations, this role keeps staff productive by troubleshooting and repairing hardware, software, accounts, and connectivity issues. The position is both onsite and field-based, with regular travel between IDCC locations throughout Brooklyn. This is an entry-level role with strong opportunity for growth and hands-on learning as you build your technical skills.

Job Responsibilities

Serve as the first point of contact for end users, responding to support tickets, phone calls, and walk-up requests both in the office and on-site at clinics.
Troubleshoot, diagnose, and resolve everyday hardware, software, printer, phone, and connectivity issues, escalating more complex problems as needed.
Perform routine repairs and maintenance on workstations, peripherals, and phone systems to keep staff up and running.
Administer user accounts and access, including password resets, new-hire setup, and provisioning of e-mail (Google Workspace, Outlook), log-in credentials, and phone extensions.
Install, update, and verify anti-virus and standard software across organizational computers.
Travel between IDCC clinics and school-based sites throughout Brooklyn to deliver on-site support; transportation between sites is provided.
Scan, tag, and maintain accurate inventory of equipment and software, and assist with periodic inventory audits.
Document support activity, track ticket status, and provide regular updates on work in progress.
Stay current on all pertinent federal, state, and internal regulations, laws, and policies as they evolve.
Ensure all operations strictly adhere to Interborough compliance standards, the Corporate Compliance Policy, and the Code of Conduct.
Additional duties and specialized projects as required to support departmental and organizational goals.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
0–2 years of experience in a help desk, service desk, or IT support role; relevant internships or coursework will be considered.
CompTIA A+ preferred; ITIL Foundation or a Microsoft/Google certification is a plus.
Working knowledge of Windows 10/11 and macOS, including device setup and everyday hardware and peripheral support.
Proficiency with cloud-based productivity and collaboration suites (e.g., Google Workspace), including mail, calendar, file sharing, and basic account administration.
Experience using a ticketing or ITSM platform (e.g., ServiceNow, Jira, Zendesk, or Freshservice) to log, track, and resolve requests.
Familiarity with identity and access management in Active Directory and/or Microsoft Entra ID (Azure AD), including password resets and user provisioning.
Understanding of core networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, and VPN) and use of remote-support tools.
Awareness of basic cybersecurity and data-privacy practices, including multi-factor authentication, phishing awareness, and HIPAA confidentiality in a healthcare setting.
Strong problem-solving skills and a patient, methodical approach to troubleshooting, with the ability to explain issues clearly to non-technical users.
Self-motivated team player with strong interpersonal and time-management skills, able to prioritize across sites and provide status updates as required.
Willingness to travel between IDCC sites across Brooklyn.
Equivalent education, experience and/or training may be substituted for the degree requirements.

BENEFITS WE OFFER:

Medical including Dental and Vision
Cafeteria Plans: FSA, Dependent child care plan, qualified transportation plan
Up to 3% 401k Profit Sharing plan automatic contribution for eligible employees
401k Additional 4% match of your contribution from your salary
Employee Assistant Program Services (EAP)
Paid time off (PTO)
Referral Bonus for qualifying positions

Interborough is an EEO employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regards to race, color, religion, sex, national origin, disability status, genetics, protected veterans’ status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and/or local law and encourage women, veterans and other minorities to apply.

Interborough Developmental and Consultation Center is committee to Diversity, Equity, Inclusion and Belonging (DEIB) in the workplace. We believe that DEIB is unite to every community.

#IDCCFT

Pay: $40,000.00 - $60,000.00 per year

Work Location: In person

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Refine Your Search

technical support jobs in new york, ny

Service Desk Technician, Level I

Helpdesk Support Analyst

IT Field Service Help Desk Technician

IT Field Service Help Desk Technician

Desktop Support Level 1

IT Support Specialist

Technical Support Representative

IT Support Specialist I

IT Technical Support

Technical Support, Associate / New York, NY

IT Support Specialist

Technical Support Engineer

Technical Support Specialist

Technical Support Engineer

Tier 1 Technical Support (Help Desk Experience Needed)

IT SUPPORT TECHNICIAN

IT Support Analyst II

Executive Desktop Support Associate

Desktop Support Technician

Technical Customer Support Specialist

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