Top 623 Technical support occupations Jobs in New York, Ny

Field Service Client Administrator - NY
aventiv —East Elmhurst, NY
- $23.26 - $26.52 an hour
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
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PC Desktop Lead/Manager - (Trading Floor background is a MUST to be considered)
Career Developers —Manhattan, NY
- $180,000 - $200,000 a year
- Hybrid work
- Computer science
- Computer Science
- Office
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9d
Technical Support Specialist
Biedermann Hoenig Semprevivo —New York, NY
- $29 - $36 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
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Technical Support Specialist
Braze —New York, NY
- $64,000 - $100,000 a year
- English
- Mid-level
- SQL
- Paid parental leave
- Health insurance
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Technical Support Analyst
Tabs —New York, NY
- $76,800 - $105,600 a year
- Full-time
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
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Computer Support Technician II
New York University —New York, NY
- $38.11 an hour
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Mid-level
4d
Technical Support Analyst
HERRICK FEINSTEIN LLP —New York, NY
- $62,000 - $78,000 a year
- Extended hours
- Inventory management
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
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Technical Support Analyst
Garda Capital Partners —New York, NY
- $90,000 - $115,000 a year
- Mid-level
- Office
- Windows
Technical Customer Support Specialist
New York State Psychiatry Institute —New York, NY
- $52,079 - $62,323 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Adults
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21h
Technical Support Lead
Lithic —New York, NY
- $125,000 - $215,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Application Support Technician
FINANCIAL INFO SVCS AGENCY —Manhattan, NY
- $75,000 - $108,000 a year
- Full-time
- Computer Science
- Writing skills
- Mid-level
- Commuter assistance
- Health insurance
Product Support Specialist
Anthropic —New York, NY
- $131,040 - $210,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- SQL
- Parental leave
- Flexible schedule
Technical Support Specialist
Yeshiva University —New York, NY
- $60,000 - $70,000 a year
- Weekends as needed
- Classroom
- Microsoft Outlook
- Computer Science
- Opportunities for advancement
Support Technician, HPC
Columbia University —New York, NY
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Technical Support Specialist (Casino Management System)
Resorts World Inc. —Queens, NY
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Hospitality
- Computer Science
- Mid-level
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3d
Help Desk Level 1 Representative
OFF OF PAYROLL ADMINISTRATION —Manhattan, NY
- $38,173 - $56,872 a year
- Full-time
- Office
- High school diploma or GED
- Typing
- Loan forgiveness
Technical Desktop Support New York, NY
KU Telecom LLC —New York, NY
- Mid-level
- 3 years
- Ability to sit for extended periods
Customer Support Associate
Pilot Fiber —New York, NY
- $52,000 - $70,720 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
IT Technical Support
Haddad Brands —New York, NY
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Children
Level 1 & Level 2 Field Techs / Desktop Support
Royal Communications Consultants Inc —New York, NY
- $25 an hour
- Temporary
- Communication skills
- Entry level
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Field Service Client Administrator - NY

aventiv -
East Elmhurst, NY

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Job Details

$23.26 - $26.52 an hour

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Life insurance

Qualifications

Computer operation
Customer communication
Microsoft Excel
High school diploma or GED
Productivity software
Technical Proficiency

Full Job Description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube (https://www.youtube.com/watch?v=eXLNwQg5Y3g)

Job Purpose: The role of the Field Service Client Administrator (FSCA) - NY is to develop a trusted advisor relationship with facility staff members. To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction. Provide quality and timely customer service to various audiences associated with correctional facilities, Securus personnel, and partners. Perform minor maintenance and repair on kiosks, telecommunication equipment, associated computers, networking, and electronic equipment. Ensure data integrity and proper system functionality of all Securus onsite products.

Essential Duties:

Primary representative between on-site facility personnel, Account Management & other Securus personnel

Research issues reported by Agency staff members to achieve resolution or escalation to the appropriate department

Assist, monitor, and or issue escalations as needed with other internal departments.

Communicate internally all client requests and issues to facilitate resolution

Open, address, resolve, and track heat tickets and advise customers and Securus Personnel of service affecting issues

Required to maintain partnership and regular communication with Account Management

Maintain a high level of client satisfaction through outstanding customer service and support.

Required to attend onsite meetings as designated by facility leadership

Perform basic Technical Support functions (password resets and handouts, user setup, etc.) and basic product training as needed or requested by the customer.

Travel to neighboring facilities within an assigned region, sometimes with minimal lead time, as a backup.

Assist Tech Support in the maintenance of computer hardware, software, and other equipment by providing troubleshooting results

Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)

Oversee rollout of services for newly acquired clients to align both parties’ interests

Manages and maintains assigned company inventories and assets (tablets, accessories, tools, parts inventory, laptops, etc.)

Distribute tablets and accessories to approved incarcerated individuals

Collect and track customer statistics and trends that may assist in determining future account behavior and opportunities.

Understanding systems, training, and support needs for assigned client base & referring them to our Account Manager and internal Customer Training as needed.

Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Excellent oral and written communication & presentation skills

Ability to communicate with co-workers and business contacts courteously and professionally.

Ability to develop ongoing rapport with clients and consumers and obtain relevant information

Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts, as well as negative feelings about products.

Strong relationship management skills

Proven ability to manage multiple projects at a time while paying strict attention to detail

High degree of problem-solving, conflict resolution, and negotiation skills for both external and internal customers

Demonstrated ability to communicate, present, and influence effectively at all levels of the organization, including executive and C-level

Must be able to work in a fast-paced environment where problem resolution times are measured in hours.

Strong data/information analysis and integration skills.

Ability to effectively manage time and information with minimal supervision.

Excellent organizational and time management abilities

Ability to identify, prioritize, and respond to multiple conflicting tasks.

Ability to quickly adapt to change

Flexible and enthusiastic to learn new skills and problem-solving solutions

Uses small hand tools to make kiosk and/or video visitation repairs

Ability to travel up to 1 week with 2 weeks’ notice.

Proven ability to successfully draft and execute strategic account plans.

Must exhibit all the company’s cultural attributes

Minimum Qualifications:

High School Diploma or GED equivalent

Reliable transportation with the ability to travel from facility to facility

Have no family incarcerated in any local Correctional Facility

Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology

Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment

Preferred Qualifications:

Relevant work experience in the technology or telecommunications industry

Physical Requirements:

While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.

Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

$23.26 - $26.52 /hr
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy (http://www.aventiv.com/privacy)

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical support occupations jobs in new york, ny

Field Service Client Administrator - NY

PC Desktop Lead/Manager - (Trading Floor background is a MUST to be considered)

Technical Support Specialist

Technical Support Specialist

Technical Support Analyst

Computer Support Technician II

Technical Support Analyst

Technical Support Analyst

Technical Customer Support Specialist

Technical Support Lead

Application Support Technician

Product Support Specialist

Technical Support Specialist

Support Technician, HPC

Technical Support Specialist (Casino Management System)

Help Desk Level 1 Representative

Technical Desktop Support New York, NY

Customer Support Associate

IT Technical Support

Level 1 & Level 2 Field Techs / Desktop Support

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