Top 82 Tools ops developer Jobs in New York, Ny

Customer Operations Leader
Plaid —New York, NY
- $127,680 - $270,000 a year
- Full-time
- Hybrid work
- Office
- Recruiting
- Fair chance
- Health insurance
- Dental insurance
5d
Senior DevOps Engineer
Sunbit —New York, NY
- $150,000 - $195,000 a year
- Email
- Hybrid work
- 5 years
- DevOps
- In-person
- Health savings account
- Health insurance
Quick Apply
Lead Backend Java Developer
Rose International —Rutherford, NJ
- $100 - $110 an hour
- Hybrid work
- Management
- Computer Science
- 8 years
GTM Strategy & Operations
Plaid —New York, NY
- $162,200 - $202,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Senior Enterprise Tools Administrator
FINANCIAL INFO SVCS AGENCY —Manhattan, NY
- $75,000 - $145,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Commuter assistance
- Health insurance
4d
AI Tooling Engineer
Whatnot —New York, NY
- $200,000 - $260,000 a year
- Full-time
- Mid-level
- Mentoring
- Communication skills
- Paid parental leave
- Health insurance
Associate Product Manager
BRIGHT POWER INC —New York, NY
- $70,000 - $95,000 a year
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- Mid-level
OMB Business Analyst
FINANCIAL INFO SVCS AGENCY —Manhattan, NY
- $77,438 - $120,000 a year
- Weekends as needed
- Microsoft Access
- Computer Science
- Research
- Commuter assistance
- Health insurance
Senior Software Engineer
Posh —New York, NY
- $180,000 - $220,000 a year
- Full-time
- 5 years
- System design
- Office
Product Manager
NBCUniversal —New York, NY
- $110,000 - $145,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Sr Solutions Analyst I
RWE Americas, LLC —White Plains, NY
- $118,000 - $150,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Office
- Paid holidays
- Disability insurance
Integration Operations Program Manager
Plaid —New York, NY
- $172,800 - $237,600 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Organizational skills
- Health insurance
- Dental insurance
Office Manager
Replit —New York, NY
- $103,000 - $129,000 a year
- Full-time
- 5 years
- Office
- Contracts
- Commuter assistance
- Disability insurance
Sr Software Developer
Morgan Stanley —New York, NY
- $150,000 - $210,000 a year
- Azure
- Java
- AWS
People Partner
LangChain —New York, NY
- $160,000 - $230,000 a year
- Full-time
- Office
- Senior level
- Health insurance
- Dental insurance
Senior Data Platform Engineer
Hinge —New York, NY
- $186,000 - $223,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Parental leave
Product Manager
InvestCloud Ltd. —New York, NY
- $100,000 - $175,000 a year
- Holidays
- Senior level
- Communication skills
- Under 1 year
- Health savings account
- AD&D insurance
Quick Apply
Senior Staff DevOps Engineer - MetaMask
Consensys —New York, NY
- $160,000 - $218,000 a year
- Remote
- Azure
- AWS
- Organizational skills
Quick Apply
Technical Product & Program Manager
Credit Genie —New York, NY
- $150,000 - $240,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Platform Engineer, Forward Deployed Engineering (FDE) - NYC
OpenAI —New York, NY
- $230,000 - $385,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring

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Customer Operations Leader

Plaid -
New York, NY

Apply Now

Job Details

Full-time
$127,680 - $270,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Knowledge management
Strategic management
Program design
Program management
Content creation for technical audiences
Organization design
Managing teams in a customer support role
Tooling
Talent management
Customer satisfaction tracking
Operations transformation
Process design
Change management
Team development
Hiring
Technology management
Recruiting
Leading team collaboration initiatives
Customer support
Customer success strategy
Talent career development
Implementation of strategic initiatives
AI-driven automation
Online help documentation
Senior level
Technical writing experience within technology
Cross-functional team management
Process management
Leadership
Communication skills

Full Job Description

Location

New York City Office; Raleigh Office; San Francisco HQ; Seattle Office

Address

85 Spring Street, 10th Floor, New York, New York, 10012

Employment Type

Full time

Location Type

Hybrid

Department

All DepartmentsProduct Support - Prof Services

Compensation

$127,680 – $270,000 • Offers Equity

The target base salary for this position ranges from $127,680/year to $270,000/year encompassing all Zones. The target base salary will vary based on the job's location.

Our geographic zones are as follows:
Zone 1 - San Francisco / New York City / Seattle
Zone 2 - Los Angeles / Washington DC / Austin / Boston / Sacramento / San Diego
Zone 3 - Atlanta / Portland / Chicago / Philadelphia / Denver / Miami / Dallas / Raleigh
Zone 4 - All other US cities

The base salary range listed for this full-time position excludes commission (if applicable), equity and benefits. The pay range shown on each job posting is the minimum and maximum target for new-hire salaries. Actual pay may be higher or lower depending on factors like skills, experience, and relevant education or training.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Customer Operations team sits at the center of how we scale world-class customer experiences at Plaid. As the Customer Operations Leader, you'll own the strategy and execution of all global ops initiatives in a director level role — leading a team across product operations, customer experience engineering, technical enablement, and org development.

This is a high-impact role for someone who thrives at the intersection of people, process, and technology. You don't need to have done everything here — but you should be exceptional at what matters most to us right now.

What we're looking for most:

Scaling ops and enablement across the full customer lifecycle — You've built or scaled operations and enablement programs that support technical, customer-facing teams beyond Support (think Technical Account Managers, Sales Engineers, Professional Services). You know what "good" looks like end-to-end and can close the gaps.
Voice of Customer as a strategic lever — You've run VoC programs that go beyond reporting. You know how to synthesize data and insight from frontline teams and customer interactions into product improvements and adoption strategies that actually land.
AI, tooling and efficiency — You have proven success building with AI and using tooling to drive measurable efficiency for Plaids while also removing friction for customers and empowering our customers to serve themselves.

You'll also

Hire, develop, and lead a high-performing CES Ops team with clear goals and operating cadence
Own technical documentation and knowledge programs (internal and external) to improve content quality and self-servicability for customers
Partner with GTM, Product, and PMM on product feedback loop, launch readiness and enablement
Establish and monitor key customer ops metrics to ensure accountability and growth
Partner on org design, career pathing, culture and talent programs for the Customer Engineering and Support (CES) team.

Qualifications

8+ years in customer operations, support operations and/or product operations in a leadership role
Strong program management skills across complex, cross-functional initiatives
Excellent communication and change management skills — comfortable going from frontline detail to exec narrative
A customer-first approach grounded in Plaid's principles

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Compensation Range: $127,680 - $270,000

Apply Now

Refine Your Search

tools ops developer jobs in new york, ny

Customer Operations Leader

Senior DevOps Engineer

Lead Backend Java Developer

GTM Strategy & Operations

Senior Enterprise Tools Administrator

AI Tooling Engineer

Associate Product Manager

OMB Business Analyst

Senior Software Engineer

Product Manager

Sr Solutions Analyst I

Integration Operations Program Manager

Office Manager

Sr Software Developer

People Partner

Senior Data Platform Engineer

Product Manager

Senior Staff DevOps Engineer - MetaMask

Technical Product & Program Manager

Platform Engineer, Forward Deployed Engineering (FDE) - NYC

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